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In 2015, I Commit To: Customer Service

by ExamOne on May 1, 2015

John Ballou serves as ExamOne’s Director of Informatics, overseeing a team responsible for quality assurance, data reference and reporting. In 2015, John and his team continue to be committed to delivering the highest level of customer service:

We are dedicated to a Six Sigma quality assurance process that ensures ExamOne continues to provide valuable, innovative products, services and information to the life insurance industry. In 2015, I am committed to offering the best training (Six Sigma and other programs) and resources for our employees – ultimately delivering consistent, reliable information and insights for our clients. Our commitment to excellent customer service is best demonstrated by our commitment to our employees.

We are excited to continue our commitment to our clients and ensure they have access to innovative products and services that help streamline the applicant process. If you have questions, reach out to John at John.W.Ballou@QuestDiagnostics.com.

Quest Diagnostics, parent company of ExamOne, is currently undergoing a brand refresh with a new look, a new logo and a new slogan: “Action from Insight.” In April, the logo made its debut on QuestDiagnostics.com and all of Quest’s social media sites.

“We’re refreshing our brand. We’re tightening up our ability to talk about our value proposition,” Quest CEO Steve Rusckowski told the Pittsburgh Post-Gazette in March.

At ExamOne, we’re committed to inspiring “Action from Insight” for insurers and applicants. The diagnostic testing services we provide offer a deeper look into applicant health. Inside Look® allows applicants to learn more about their health status by giving them access to their lab results online. With this service, applicants can access the data they need to make important choices about their health.

“We join Quest’s commitment to offering insights to our clients, our industry and insurance applicants. With more than half a million life insurance applicants accessing their laboratory test results via Inside Look and the positive feedback we have received on this service — we are bringing our new slogan to life on a daily basis.” Troy Hartman, President ExamOne.

April Is Alcohol Awareness Month

April 23, 2015 Carriers

During the month of April, the National Council on Alcoholism and Drug Dependence, Inc. (NCADD) sponsors Alcohol Awareness Month to increase public awareness and understanding, and reduce the stigma associated with alcoholism that too often prevents individuals and families from seeking help. Alcohol in the Workplace Alcohol abuse, which can lead to alcoholism, is a […]

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Medical Laboratory Professionals Week

April 21, 2015 Carriers

Our everyday heroes work behind the scenes in our laboratories. They play a vital role in the critical testing we perform to help applicants obtain the protection of life insurance. Our lab employees are committed to putting applicants first by delivering accurate results with the fastest turnaround times possible. This year, Medical Laboratory Professionals Week […]

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March is Colorectal Cancer Awareness Month

March 25, 2015 Carriers

Did you know colorectal cancer is the third most commonly diagnosed cancer and the second leading cause of cancer-related deaths? To raise awareness of this deadly disease, March has been declared Colorectal Cancer Awareness month. The American Cancer Society estimates there will be almost 133,000 new cases and 49,700 deaths from the disease in the […]

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Can Sleep Deprivation Be Detected in Laboratory Results?

March 9, 2015 Carriers

In our previous blog article, we discussed how lack of sleep can lead to chronic health implications. Sleep deprivation can lead to more than just being tired during the day. We discussed how it can lead to conditions such as heart disease, stroke and high blood pressure. So how do you know if sleep deprivation […]

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National Sleep Awareness Month: Creating Healthy Sleep Habits

March 4, 2015 Carriers

As daylight savings time approaches, we are facing shorter periods of darkness. Our clocks will “spring forward” one hour on March 8, causing us to lose an hour of sleep. During National Sleep Awareness Month, we want to remind individuals of the importance of adequate sleep and how the lack of it can cause health […]

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Have Your Applicants Insured Their Loved Ones?

February 16, 2015 Carriers

Did you know that February is “Insure Your Love” month; a campaign started by LIFE Happens? Similar to Life Insurance Awareness Month, this month is dedicated to creating awareness about the importance of life insurance. As a leader in the risk assessment industry, we are committed to this awareness campaign as well – not only […]

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ExamOne Receives Empowering Better Health Award from Quest Diagnostics

February 10, 2015 Carriers

February 10, 2015 – Today ExamOne received one of Quest’s most prestigious annual awards – the Empowering Better Health Award – in recognition of its innovative consumer health tool, Inside Look® Online. Members of the product, marketing and information technology teams accepted the award on behalf of ExamOne at a special ceremony during the 2015 National […]

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In 2015, I Commit To: Spreading The Word

January 19, 2015 Carriers

As ExamOne’s Marketing Manager, I’m committed to helping our clients spread the word on the importance of life insurance in 2015. I believe in the power of life insurance and I want every family in America covered. According to LIMRA, there are 95 million Americans without life insurance. By committing to spread the word, we can […]

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