As I was on my flight back to Kansas City a few weeks ago, I stumbled across an article on Daily Fintech. While reading it, I thought, “They get it.”

To briefly recap it, the article identifies some of the root cause(s) of the life insurance decline and how some carriers have painted themselves into a corner, but the author also outlines how we can reverse the decline.

path-to-opportunityIn our upcoming blog series, some of our leaders will individually respond to what the author, Amy Radin, believes is “the path to opportunity.”

Her first, and in my opinion, most important statement is: Clients must be at the center of the strategy.

Our team has been committed to our insurance clients since we entered the life insurance industry, and through our partnerships and belief in the importance of what insurance companies do, we place an uncompromising focus on the applicant experience. With each business decision, we ask ourselves if it will:

  • Reduce cycle time
  • Facilitate precision
  • Improve the applicant experience

Since most applicants who apply for life insurance only do it once or twice in their lifetime, we want to create a positive experience for them — making the process as easy and convenient as possible.

How we do this:

  • Convenient screening options: Did you know that laboratory tests are only 3% of healthcare costs, yet 70% of medical decisions are based on laboratory results?[1] We are proud to be the only paramedical company in our industry that offers applicants the convenience of real-time appointment scheduling and a choice between an exam at their home or workplace, or at one of our 700 in-center locations—plus more than 2,000 patient service centers through Quest Diagnostics. In coordination with our parent company,Quest Diagnostics®, we are able to offer the most extensive national network of in-center locations. In fact, 1 in 3 Americans are tested at a Quest Patient Service Center or by a licensed Quest examiner each year. So many of your applicants are probably already familiar with Quest Diagnostics, making the paramedical exam process seem a little less daunting.


  • Individualized underwriting: When you are in the market for a new car, you want the best deal, right? When you drive off the car lot, you want to feel like you paid a fair price. And life insurance applicants want the same thing. They don’t want to pay a higher premium that may be based on a group’s mortality risk. They want to pay a price that is based solely on their health. Our team has worked with insurers to analyze their applicant data and help them design individualized underwriting models so each applicant is receiving the best price based on his or her health status. According to the 2016 Barometer survey conducted by LIMRA and Life Happens, the highest share of consumers say they haven’t purchased life insurance because they think it is too expensive. For 36% of the survey respondents, this is a major reason they have not yet purchased life insurance.[2]


  • Empowering consumers to understand their own wellness: A few years ago we set out on a mission that would empower applicants to take control of their health. Through this motivation, we designed a website that provides applicants direct access to their laboratory results.* With Inside Look® online, applicants can securely view a complete picture of their laboratory results, expected ranges and test explanations. More than 1.4 million consumers have viewed their life insurance results online through Inside Look.

 “I would like you to know how valuable and impacting it is to see one’s test results with the explanations and reference ranges. If doctors utilized this visual tool with patients, I think patients would take more responsibility for their own health, and follow their doctor’s advice. Great process, lots of experience and thought went into this.” Insurance applicant, 2016 survey

While we have seen a growth in life insurance policies this year, our job is not done. We must continue to work together to build our services around the applicants.

And in case you missed it, my recent blog on the fiduciary ruling shares an example of how the financial industry is already making advisors put their clients’ best interest first. Visit our blog again next week as Vice President and Medical Director, Jim Palmier, discusses more on personalizing underwriting.



 * Online results are for blood and urine specimens only, and availability is subject to carrier participation. Reports with sensitive results, such as positive HIV or drugs of abuse, are not provided online.


[2] 2016 Insurance Barometer Study, Life Happens and LIMRA

September marks Life Insurance Awareness Month

by ExamOne on August 29, 2016

September is designated as Life Insurance Awareness Month. This campaign was initiated by Life Happens, a nonprofit organization whose mission is to “inspire the public to take personal financial responsibility through the ownership of life insurance and related products.” According to the 2016 Insurance Barometer study, 40% of Americans still do not have any life insurance and 1 in 4 people feel they need more life insurance protection.

graphic_infostat_1200x628_LI_1in4needmorethantheyhave_2016-300x157The industry uses this month as an opportunity to educate Americans about the need for life insurance coverage and correct many misconceptions the public believes about life insurance policies. ExamOne is a proud supporter of this initiative each year.

As a leader in the life insurance industry, we are committed to making the life insurance application process as easy and simple as possible. Life insurance is an important part of a family’s financial planning and we want to help alleviate any concerns a potential applicant may have. ExamOne’s newly designed applicant website is a great resource that helps explain the paramedical process in detail, answers questions an applicant may have, and provides instructions on how he or she can access their laboratory results.* Through Inside Look, applicants have access to securely view their laboratory results from the paramedical exam. By providing applicants with access to their laboratory results, they increase their health status awareness and are encouraged to live a healthier lifestyle.

“ExamOne has always been committed to assisting applicants with every step of the life insurance application process,” said ExamOne President, Troy Hartman. “Life Insurance Awareness Month is a meaningful event because the core purpose is to help protect more families. We’re always happy to support Life Happens to raise awareness about the importance of life insurance coverage.”

Visit ExamOne’s page dedicated to Life Insurance Awareness Month or the Life Happens website to learn more about the importance of family and financial protection through life insurance.


*Subject to carrier participation

New ordering enhancements on

August 29, 2016 Carriers

We are committed to providing superior customer service by continuously evaluating our client-facing systems. Our goal is to ensure we are providing you with the best user experience possible. If you have logged on to recently, you may have noticed a blue “Add-On-Panels” button. This new feature allows you to add additional laboratory tests to an applicant’s […]

Read the full article →

Committed to providing underwriters robust data

August 10, 2016 Carriers

As an underwriter, wouldn’t it be beneficial if you could gather deeper insights into your applicant’s potential mortality risk by obtaining a more complete profile? With ScriptCheck, we are committed to providing a more-in depth review of your applicant’s prescription history*. Our Strategic Product Owner Stacy Steuart and her team work every day to provide […]

Read the full article →

Superior Solutions- Tailored services for life insurance brokerages

August 3, 2016 #Committed2 You

As you know ExamOne has completed the acquisition of Superior Mobile Medics, now known as ExamOne Superior Solutions. We are more than 6 months into the integration and we continue to make great progress. This large integration is ahead of schedule, but there is still more work to be done. We want to thank you  for your patience and loyalty during this […]

Read the full article →

Three things to consider when evaluating your underwriting requirements

July 8, 2016 Carriers

As some in our insurance industry look to supplement laboratory testing with other forms of applicant information or attempt to save costs by eliminating laboratory testing completely from the underwriting process, other companies are concerned about the potential increased mortality risk and unsure what the right mix is for them. We understand this dilemma. Our analytics […]

Read the full article →

Committed to a positive experience for clients and applicants

July 8, 2016 #Committed2 You

At ExamOne, our employees are committed to being a premier service provider to life insurers, while creating a positive experience for those taking the important step of protecting their families with life insurance. Each year, we recognize the hardworking employees who have been leaders in demonstrating this commitment. The 2015 Regional Account Manager of the […]

Read the full article →

We’re committed to providing an excellent user experience on

July 7, 2016 #Committed2 You

This month we celebrate an exciting milestone: our 1-millionth online order at the portal. This impressive number is a testament to the success of the tool we introduced to the industry in 2014. A big thank you to all of our customers and users who helped us reach this landmark. Pete Warchola, Product Manager […]

Read the full article →

Incorporating ScriptCheck into your Final Expense underwriting process

July 5, 2016 Carriers

Why are insurers using Final Expense? Today, there are more than 35 million Americans age 65 and older. That includes 10,000 Baby Boomers who turn 65 every day and this trend will continue for at least 15 more years.[i]  Additionally, there are 95 million Americans who do not have life insurance[ii], and approximately 36 million […]

Read the full article →

Applicants first, new fiduciary rules and responsibility: looking toward the future

June 15, 2016 Carriers

The Labor Department recently finalized a fiduciary rule that will hold anyone who provides investment advice to a fiduciary standard and mandates these advisers must put their clients’ interests first. It stipulates that an adviser must place his or her interests below that of a client. It consists of a duty of loyalty and care. […]

Read the full article →