In 2015, I Commit To: Customer Service

by ExamOne on May 1, 2015

John Ballou serves as ExamOne’s Director of Informatics, overseeing a team responsible for quality assurance, data reference and reporting. In 2015, John and his team continue to be committed to delivering the highest level of customer service:

We are dedicated to a Six Sigma quality assurance process that ensures ExamOne continues to provide valuable, innovative products, services and information to the life insurance industry. In 2015, I am committed to offering the best training (Six Sigma and other programs) and resources for our employees – ultimately delivering consistent, reliable information and insights for our clients. Our commitment to excellent customer service is best demonstrated by our commitment to our employees.

We are excited to continue our commitment to our clients and ensure they have access to innovative products and services that help streamline the applicant process. If you have questions, reach out to John at

Quest Diagnostics, parent company of ExamOne, is currently undergoing a brand refresh with a new look, a new logo and a new slogan: “Action from Insight.” In April, the logo made its debut on and all of Quest’s social media sites.

“We’re refreshing our brand. We’re tightening up our ability to talk about our value proposition,” Quest CEO Steve Rusckowski told the Pittsburgh Post-Gazette in March.

At ExamOne, we’re committed to inspiring “Action from Insight” for insurers and applicants. The diagnostic testing services we provide offer a deeper look into applicant health. Inside Look® allows applicants to learn more about their health status by giving them access to their lab results online. With this service, applicants can access the data they need to make important choices about their health.

“We join Quest’s commitment to offering insights to our clients, our industry and insurance applicants. With more than half a million life insurance applicants accessing their laboratory test results via Inside Look and the positive feedback we have received on this service — we are bringing our new slogan to life on a daily basis.” Troy Hartman, President ExamOne.

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Medical Laboratory Professionals Week

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ExamOne Receives Empowering Better Health Award from Quest Diagnostics

February 10, 2015 Carriers

February 10, 2015 – Today ExamOne received one of Quest’s most prestigious annual awards – the Empowering Better Health Award – in recognition of its innovative consumer health tool, Inside Look® Online. Members of the product, marketing and information technology teams accepted the award on behalf of ExamOne at a special ceremony during the 2015 National […]

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In 2015, I Commit To: Spreading The Word

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As ExamOne’s Marketing Manager, I’m committed to helping our clients spread the word on the importance of life insurance in 2015. I believe in the power of life insurance and I want every family in America covered. According to LIMRA, there are 95 million Americans without life insurance. By committing to spread the word, we can […]

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