Applicants

Take action on World Hepatitis Day

by ExamOne on July 27, 2018

Each summer, the World Health Organization commemorates World Hepatitis Day on July 28 to spread awareness and understanding of the disease and its impact. Hepatitis is one of the world’s leading causes of death with 1.34 millions deaths a year. Currently, more than 300 million people are living with the disease. That is why it is important for the world to join together and take action to eliminate hepatitis.

Resources and educational information for individuals

According to the CDC, approximately 75% of people living with hepatitis are not aware or do not have symptoms of an infection. That includes 3 million baby boomers who are infected with the hepatitis C virus. Without knowledge of the infection, it could develop into fatal liver disease. Knowing your status is the first step. Quest Diagnostics provides resources such as test reminders, educational videos, and information on blood tests that can help determine status.

Hepatitis testing for life insurance

The CDC has found infections are increasing rapidly among young people because of the rise in opioid misuse. That, in addition to the prevalence of hepatitis C among baby boomers, is why it is important for life insurers to consider hepatitis screening for applicants of all ages. ExamOne offers a screening for the antibody of viral liver disease. Presence of the antibody indicates the presence of either a current or past hepatitis C infection. Learn more about ExamOne’s hepatitis C screening for life insurance companies.

Determine risk and raise awareness

The good news is that events like World Hepatitis Day bring more awareness to the issues and help more people become aware of their risk and screening options. Quest Diagnostics offers a short quiz to help individuals determine their risk of hepatitis C. In addition, ExamOne’s Strategic Account Representatives can help life insurance clients evaluate options for hepatitis C testing for individuals applying for life insurance.

 

At ExamOne we are constantly looking for ways to improve the quality of our services and give your applicants a happier exam experience. One invaluable way for us to identify customer expectations, measure satisfaction levels, and uncover specific areas for improvement to the life insurance exam experience is through survey responses received from your applicants.

The results (shown in graphic) are based on feedback provided by life insurance applicants whose exams were conducted by ExamOne, whether by a paramedical technician at the applicants’ homes or workplaces, or at an ExamOne paramedical service center.

Hear what these applicants had to say…

Online laboratory results

This is a first for me—everything was accessible and easy to understand. I appreciate the clear explanation about what each result means, because it helped me better understand what each person needs to concentrate and work on in order to live longer. Thank you. Great job!!!!”

Exam experience

“The technician was excellent – friendly, explained everything, fit me into a very busy schedule, and was very efficient. Very well done!”

“I want to add that my practitioner, who conducted the exam, was delightful and professional. I really enjoyed my time with him, as he was personable, and he meticulously described the process. He was efficient and courteous. You just don’t find great service like this anymore, so I applaud your company for hiring seasoned professionals who know how to effectively get the job done, yet be a joy in the process.”

2017 Mystery Shopper Results

In addition to our post-exam survey for applicants, ExamOne utilizes a third-party mystery-shopper program to measure the applicant experience. In 2017, ExamOne scored 90% satisfaction on the interaction with the examiner. An overall satisfaction score of 90% was achieved from a compilation of scores and feedback on scheduling, examiner arrival and greeting, the exam itself, and examiner interaction.

These quality measures are used to help develop and enhance examiner training and workflows, allowing us to continually improve the applicant experience.

If you would like more information about these results, contact your Strategic Account Representative.

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