Applicants

 

At ExamOne we are constantly looking for ways to improve the quality of our services and give your applicants a happier exam experience. One invaluable way for us to identify customer expectations, measure satisfaction levels, and uncover specific areas for improvement to the life insurance exam experience is through survey responses received from your applicants.

The results (shown in graphic) are based on feedback provided by life insurance applicants whose exams were conducted by ExamOne, whether by a paramedical technician at the applicants’ homes or workplaces, or at an ExamOne paramedical service center.

Hear what these applicants had to say…

Online laboratory results

This is a first for me—everything was accessible and easy to understand. I appreciate the clear explanation about what each result means, because it helped me better understand what each person needs to concentrate and work on in order to live longer. Thank you. Great job!!!!”

Exam experience

“The technician was excellent – friendly, explained everything, fit me into a very busy schedule, and was very efficient. Very well done!”

“I want to add that my practitioner, who conducted the exam, was delightful and professional. I really enjoyed my time with him, as he was personable, and he meticulously described the process. He was efficient and courteous. You just don’t find great service like this anymore, so I applaud your company for hiring seasoned professionals who know how to effectively get the job done, yet be a joy in the process.”

2017 Mystery Shopper Results

In addition to our post-exam survey for applicants, ExamOne utilizes a third-party mystery-shopper program to measure the applicant experience. In 2017, ExamOne scored 90% satisfaction on the interaction with the examiner. An overall satisfaction score of 90% was achieved from a compilation of scores and feedback on scheduling, examiner arrival and greeting, the exam itself, and examiner interaction.

These quality measures are used to help develop and enhance examiner training and workflows, allowing us to continually improve the applicant experience.

If you would like more information about these results, contact your Strategic Account Representative.

More than 174 million Americans purchased gifts between Black Friday and Cyber Monday this year — and millions more will before the end of the year. Shopping has become synonymous with the holidays for consumers of all ages. From older buyers being loyal to their favorite brands, to younger people doing extensive research online, seasonal shopping habits may also reflect how consumers shop for life insurance.

Let’s take a glimpse at the purchasing trends of 3 very different, yet important, generations of consumers — Millennials, Generation X, and Baby Boomers.

Who are our shoppers?

Millennials are 18-36 years old and make up the largest generation in our history at approximately 92 million. According to the Insurance Barometer Study from LIMRA and Life Happens, 51 percent of this age group does not have life insurance.

 

Generation X are 37-52 years old. These individuals are often described as the “sandwich generation” because many are responsible for both their children and aging parents. Financial priorities of living expenses and building a savings account take precedent over buying life insurance for this generation.1

 

Baby Boomers are 53-64 years old. They make up approximately half of the U.S. population and control 70 percent of the nation’s disposable income. Although they are rapidly getting used to technology, and according to ImmersionActive.com the fastest growing demographic online, they still prefer face-to-face meeting concerning their financial planning.2

Make shopping for life insurance easier

Knowing the shopping habits of these consumer groups can help all of us tailor our offers and messaging to their unique purchasing preferences. When 83 percent of all age groups rank “easy to understand” as the most important factor when purchasing life insurance, we should all take this advice when communicating to the consumer.1 The above data also helps us determine a few more “shopping tips” for these audiences:

Millennials: This group wants and needs more information on the benefits of life insurance. Approach them and educate them on the benefits and affordability of coverage.

 

Generation X: With competing financial priorities they like to see options. Education on cost and availability will help them make decisions.

 

Baby Boomers: They are loyal customers that are becoming more technological savvy. Relationships with these clients are important to ensure they are comfortable to seek your advice.

 

 

Today, many are still seeking the perfect last-minute holiday present. However, life insurance professionals are available year-round to help consumers of all ages find the important gift of protection with life insurance.

  1. 2017 LIMRA and Life Happens Insurance Barometer study
  2. http://www.genre.com/knowledge/blog/boomers-golden-years-golden-opportunity-en.html

 

Diabetes Awareness Month: Managing risk and supporting applicant health

November 7, 2017 Applicants

Today, more than 30 million Americans have diabetes, with 7.2 million still undiagnosed. Additionally, the Centers for Disease Control (CDC) estimates there are 84.1 million people with pre-diabetes. [1] Each November, during Diabetes Awareness Month, we are reminded to focus on the growing crisis and share knowledge about diabetes and its impact on millions of […]

Read the full article →

How much does life insurance cost a Millennial?

August 23, 2017 Applicants

I recently shared something very private in a very public forum. It may even be something you do, too. No, it wasn’t a deep dark secret – it was my monthly subscription spending! Yes, I’m that person. I have gym memberships, product deliveries, online movie service and several other monthly fees that totaled more than […]

Read the full article →

5 summer safety tips to help protect your family

August 10, 2017 Applicants

1. Water awareness Did you know that drowning is the second leading cause of unintentional death in children from ages 1-14 in the United States? Even with gates surrounding pool areas, lifeguards on duty, and the protective eyes of parents, it still isn’t enough to stop drowning completely. Below are some tips to assist with […]

Read the full article →

Join together on World Hepatitis Day

July 28, 2017 Applicants

Each summer, the World Health Organization commemorates World Hepatitis Day on July 28 to spread awareness and understanding of the disease and its impact. Hepatitis is one of the world’s leading causes of death, and there are 325 million people living with the disease. That is why it is important for the world to join […]

Read the full article →

Gain peace of mind on National Insurance Day

June 26, 2017 Applicants

National Insurance Day is recognized this year on Wednesday, June 28.  It is a great opportunity to review current life insurance coverage or obtain new insurance. Life and disability insurance can offer peace of mind in the face of financial catastrophe due to illness, injury or even death. The truth is that life insurance is probably […]

Read the full article →

Screenings can save lives

March 2, 2017 Applicants

Did you know colorectal cancer is the third most commonly diagnosed cancer and the second leading cause of cancer-related deaths in men and women in the U.S.? Although the mortality rate has been declining for several decades, the American Cancer Society (ACS) estimates there will be more than 135,000 new cases and over 50,000 deaths from […]

Read the full article →

Protect your family: There is nothing more valuable than your health

February 20, 2017 Applicants

Protecting your family and loved ones are very important responsibilities. However, you can’t protect them if you are not healthy yourself. Early in the year, “health” goals are especially popular. Health and laboratory screenings are a couple of ways one can better understand his or her health status — and getting them may be easier […]

Read the full article →

Welcoming busy applicants with choice and convenience

January 18, 2017 Applicants

Location, location, location. This is a common catch phrase in real estate, but it’s also becoming more important to life insurance applicants as well. In today’s busy and very mobile society, consumers—including life insurance applicants—want options that best meet their on-the-go lifestyles. To meet this growing consumer demand, ExamOne gives applicants a choice when deciding […]

Read the full article →