Carriers

Client feedback drives creation of four new project teams

October 8, 2019 Brokers

Earlier this summer, we completed our second annual customer satisfaction survey. Through this survey, clients are asked to deliver honest feedback on ExamOne services. Our goal is to consistently meet our customers’ expectations, and this annual customer survey is a key tool in measuring our performance. Overall satisfaction with exam centers and turnaround time Last […]

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Expanding exam centers across the country for more appointment options

September 30, 2019 Applicants

2,300 exam centers to be available to life insurance applicants this fall In the quest to improve the life insurance applicant experience, ExamOne is continuing to open up more appointment options through our nationwide network of Patient Service Centers (PSC). Throughout  2018 and into 2019, we grew our existing network to 1,500 exam centers, creating […]

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Seven facts for life insurers to know about vaping

September 17, 2019 Carriers

Is vaping impacting an individual’s health and the corresponding effect on life insurance? Recently, the Centers for Disease Control and Prevention (CDC) announced their investigation of severe pulmonary disease among people who use e-cigarettes (also known as vaping). And tragically, multiple deaths linked to vaping have been reported across the country. These are a few […]

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New digital option to capture health history information caters to consumer preferences

September 9, 2019 Carriers

Enhancement expected to increase completion rates and reduce turnaround time We are excited to announce the implementation of our new data collection platform. This initiative provides life insurance applicants another option to complete their personal health history questionnaire. Developing the platform “As we designed this interface, we wanted it to be very intuitive and user-friendly,” […]

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Ask the Expert: Discover more about historical laboratory data for life insurance underwriting

July 29, 2019 Ask The Experts

Historical laboratory data is of unique importance to insurers because it provides a retrospective view of an applicant’s health. Insights from our LabPiQture report can help insurers build a longitudinal history of an individual’s last seven years. Brian Lanzrath, our Director of Analytics and LabPiQture expert, answers some of the commonly asked questions we receive […]

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Laboratory insights on male life insurance applicants reveal high diabetes and hypertension rates

July 15, 2019 Carriers

Last month we discussed five of the most common diagnoses codes among female life insurance applicants. Now, we are shifting that focus to male applicants and taking a look at their top five diagnoses revealed through LabPiQture™, as well as some of their surprising non-disclosure results discovered through laboratory testing. Top five diagnoses codes among […]

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Exam completion rate case study

July 9, 2019 Brokers

One of the challenges facing the direct-to-consumer segment of the life insurance industry is improving completion percentage. Over the last year, we analyzed our client’s data to compare how and where applicants schedule exams, and measure the impact on completion rates. Three common factors emerged to demonstrate the effectiveness of utilizing some of ExamOne’s tools […]

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Ask the Expert: Getting the most out of your prescription history report

June 27, 2019 Ask The Experts

A prescription history (ScriptCheck®) report can provide underwriters immense detail into an applicant’s prescription drug use.* From identifying medication not disclosed in the interview to understanding prescription adherence, a prescription history report can help underwriters identify potential red flags when making underwriting decisions. Marnie Vieselmeyer, ExamOne’s new Data Specialist Strategic Account Executive, answers some common […]

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Drug testing positivity is a negative factor for employers and insurers

May 30, 2019 Carriers

Workforce drug testing positivity climbed to its highest rate since 2004, according to the latest report of the Quest Diagnostics Drug Testing Index™ (DTI) released this spring. According to the report, 2018 positivity rates in the combined U.S. workforce increased to 4.4% in urine tests, an increase of nearly 5%. Overall positivity is now 25% […]

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Incorporating blood tests into older-age underwriting facilitates faster policy issue and decreased costs

May 29, 2019 Carriers

According to a 2015 U.S. Census Bureau report, baby boomers are now trailing the millennial generation as the second largest generation today with an estimated 75.4 million individuals. Although the millennials outnumber this aging segment, it is in the 60+ age group where life insurance application activity is rising. Each month, underwriting specialists at the […]

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