#Committed2 You

Last month, we featured our examiners who have “saved the day” during the life insurance application process. The personal interaction associated with health exams often makes examiners the “face” of ExamOne for the life insurance applicants. Now, we want to acknowledge more employees who could be considered the “ears” and “voice” of ExamOne.

Meet some of the dedicated customer service, sales, and operations employees who listen and talk to applicants and clients every day.

It’s a team effort in Fairfax, Virginia

Several separate nominations were received for employees working out of our Fairfax, Virginia ExamOne office.  “Everyone at the office does a fantastic job,” read one of the entries. Specifically, our Branch Manager DeAnte Adams, Customer Service Representative Yudith Ayala, and Sales Representative Tim Hershner received accolades.

“DeAnte is one of the most responsive people I’ve worked with. He provides his cell phone number to all agents and agency staff to reach him at any time.” – Life insurance agent

“My exam with Yudith could not have been easier. I really appreciate ExamOne’s flexibility and service! Thank you for making this exam happen with such efficiency and courtesy.” – Life insurance applicant

“Tim spends countless hours meeting with agents, listening to feedback. He tries to always accommodate the needs of our customers, no matter what. Because of this attention, we have heard lots of compliments from his clients. It also helps to keep applicants happy and moving forward with their policies. He will always take your call so he can quickly work to resolve any issues.”– Kellene Egan, Operations Manager

On-call customer service

Applicant and client needs don’t always stop at 5 p.m. We received examples of employees “saving the day,” or more accurately, “saving the night” when they went above and beyond after hours.

“I got a call on a Friday at about 10 minutes before 5 p.m. from an agent who needed an exam done that day. Branch Manager Brittany Sims juggled her schedule to get the exam done herself. She demonstrated unbelievable dedication to accommodate the agent’s and applicant’s request.” – John Ferguson, Sales Representative

“An issue came in after business hours via our Facebook page. Our Regional Account Manager Jim Van Ekeren, works later hours to be available for many of his clients on the West Coast. Since he was still in the office in the Midwest, he researched the situation and contacted the client’s Strategic Account Manager Carla Wiseman. The client was contacted that evening and provided an update. Our responsiveness and personal attention were greatly appreciated by the client.” – Andrew Patch, Marketing Manager

Life Insurance Awareness Month is focused on helping more families be protected with life insurance. However, it takes the behind-the-scenes dedication from our employees all year long to make their protection a reality. Thank you to our employees who play vital roles in helping give families peace of mind with life insurance coverage.

See more photos of our dedicated employees and some of the ways we celebrated their commitment to clients during Customer Service Week this year.

 

First-hand experience about the importance of life insurance

by Stuart Smith on September 11, 2018

September is Life Insurance Awareness Month, an industry-wide campaign that educates people about the importance of protecting their loved ones with life insurance. I have had first-hand experience of how coverage or lack of coverage can change families’ lives.

Appreciation for protection early in my career

As I think about the significance of this campaign, I recall my early years in the Navy as a division officer. Over a period of years, I had the unfortunate duty of having to communicate on multiple occasions the loss of a service member’s life to their spouse and family. Although the Navy had a strong program of bereavement support and an ombudsmen program to ensure families were able to connect with appropriate support resources, it never seemed to be enough to manage the shock they felt over the loss of their loved ones. It also created an almost immediate anxiety for their future financial security.

Unfortunately, it was also the exception rather than the norm, where a service member had acquired appropriate insurance to provide financial protection for their families in the event of their death. On a personal level, it gave me a great appreciation for the need to plan for the unexpected. My wife and I took steps to ensure our family was protected financially.

As I continued my career outside of the Navy, and began a career in healthcare, I continued to experience instances where either having life insurance or not having life insurance had a significant impact on the families of colleagues or friends. So I have always personally appreciated the importance of life insurance but had never really understood the challenge and importance of reaching the very large segment of our population whose families remain unprotected.

Only 3 in 5 adults own life insurance.

Daily reminders of the importance of life insurance coverage

My time at ExamOne has changed that. It has helped me recognize the sheer volume of life insurance applications that are processed in a single day, while also understanding there are many more people who haven’t yet applied for coverage. According to a recent LIMRA study, only 3 in 5 adults own life insurance – there’s a very large segment of our country, which doesn’t have adequate protection for their families. I am honored to be associated with ExamOne and the life insurance industry. We are proud to support an industry whose noble mission is to ensure all families are provided the financial security and peace of mind afforded by life insurance.

Dedicated to increasing awareness

Throughout September, our teams are focused on increasing awareness. We offer educational videos and materials that agents can give to their clients to highlight the value of life insurance and living a healthy lifestyle. These resources are available throughout the month via the ExamOne website, social media and email channels. On the home front, we will be hosting an employee walk – in coordination with our theme of “Taking Steps to Protect”. Our employees work very hard throughout the week and this walk is an opportunity for some of them to step away from their desk, take a healthy brisk walk and learn more about health, wellness and safety topics.

While September is a special month-long recognition of the importance of life insurance, it’s crucial that we continue to provide our clients with insightful health data, behavioral data and personalized services throughout the year. This sense of purpose is why we show up to work each day. Our eagerness to help is something that won’t be limited to one month of awareness.

I recognized the value of life insurance many years ago, and now I am fortunate to be part of an organization that supports the very important and noble mission of providing this protection to families on a daily basis.

 

Celebrating new ExamOne Canadian Head Office

July 12, 2018 #Committed2 You

This week our Canadian teams in Ontario celebrated coming together to form a new Head Office, located in Pickering. An open house celebration was hosted at the new location for all employees. Senior Director Canadian Operations Len Butticci welcomed everyone to the new Head Office. He took time to recognize and appreciate our committed employees.“Thank […]

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3 things I’ve learned from clients about the life insurance industry

June 19, 2018 #Committed2 You

I was the proverbial “new kid on the block” when I joined the ExamOne team back in October. In my first 60 days I spent much of my time on the road, visiting with our clients and understanding their needs. I was impressed by their openness, transparency and willingness to provide insight about the current […]

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Celebrating our long-term employees’ commitment to ExamOne

June 12, 2018 #Committed2 You

Each summer, Quest Diagnostics and ExamOne have a designated day to recognize employees celebrating milestone service anniversaries. At ExamOne, we have 125 employees who have been with us for 20 or more years, and 13 of those are celebrating milestones this year—20, 25, 30 or 35 years. These individuals have not only shown long-term dedication, […]

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Keeping our finger on the pulse of the life insurance industry

May 8, 2018 #Committed2 You

Have you ever stopped to consider all the different stages in the cycle of a life insurance application and how they affect each other? Think about it. Before a policy is approved, a typical application will need to be handled by a broker, an exam vendor and an underwriter… at the very least. With so […]

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2017 Applicant Survey Results: Making life insurance exams easier for applicants

April 17, 2018 #Committed2 You

  At ExamOne we are constantly looking for ways to improve the quality of our services and give your applicants a happier exam experience. One invaluable way for us to identify customer expectations, measure satisfaction levels, and uncover specific areas for improvement to the life insurance exam experience is through survey responses received from your […]

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Believing in our commitment

January 30, 2018 #Committed2 You

Commitment is a common theme at ExamOne, and one that reaches all areas of our business. Our clients most often experience this commitment in face-to-face encounters with our account representatives, but there are many people behind the scenes who put clients first in all they do. Meet Jane Strohm, Director, HR Business Partner for ExamOne. […]

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Let us be your extended new business team

December 1, 2017 #Committed2 You

Our Brokerage Sales team is committed to growing your business and the applicant’s experience. We look forward to working with you and your organization this year. Feel free to contact our dedicated team for more information.   Melanie Carter | Vice President, Sales Melanie has been an active professional in the insurance industry, servicing the paramedical needs for […]

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How we can help: Committed to professional service

October 24, 2017 #Committed2 You

How we can help – our commitment to professional service When you order exams for your insurance applicants, you deserve to feel confident about the whole process. Easy scheduling, informative updates, and a professional exam experience for your clients are of the utmost importance. At ExamOne Superior Solutions, our team of customer service professionals stands […]

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