#Committed2 You

How we can help – our commitment to professional service

When you order exams for your insurance applicants, you deserve to feel confident about the whole process. Easy scheduling, informative updates, and a professional exam experience for your clients are of the utmost importance. At ExamOne Superior Solutions, our team of customer service professionals stands ready to ensure you and your clients get the great service you deserve.

A cornerstone of ExamOne is our commitment to service. Partnering with us gives you peace of mind, knowing that your business will be handled professionally and accurately. With ExamOne managing your paramedical needs, applicants receive high-quality exams performed by professional examiners.

And by doing business with our Superior Solutions team, you’ll add an extra level of concierge service and ease to the insurance exam process. To show you “How We Can Help,” ExamOne would like to introduce you to some of our dedicated Superior Solutions team members.

Leave it to me

Brena Guthrie, Account Representative

“Committed and dedicated.” Account Representatives like Brena Guthrie serve as your one point of contact for your day-to-day exam needs, giving your cases the extra attention you won’t find anywhere else. Brena maintains close relationships with customers like you, and she’s received rave reviews for her professionalism and attention to detail.

When asked about how she shows her commitment to our clients, Brena says, “My goal is to ensure our customers and their clients have the best experience possible in all aspects, from scheduling to completing their medical exams. I am committed to going above and beyond for our customers, providing superior customer service and doing it with a smile. When customers come to me with needs, I ensure they leave with solutions.”

When you have a special request, a rush order, or even just a simple question, you’ll want to know that someone is watching out for you. With ExamOne Superior Solutions, you’ll have a dedicated Account Representative like Brena on standby, ready to answer your questions and take action as necessary.

Putting your applicants first & making it easy to get business done

Rachel Garcia, Customer Service Manager

“We’re here for you.” In our Superior Solutions Customer Service Department, this is not just a saying, it’s an attitude. And no one inspires this attitude quite like our Customer Service Manager, Rachel Garcia.

Rachel works tirelessly to ensure that our reps are well trained and ready to help with any questions or concerns you may have. By supervising our Group Leads and Account Representatives, Rachel ensures that you and your applicants are well taken care of by a friendly team of professionals.

Rachel’s favorite quote to help her strive to be her best is, “Better is not something you wish; it’s something you become.” With her knowledge, experience, and compassion for our clients’ concerns and needs, Rachel truly leads by example.

James Boswell, Customer Service Group Lead

“Enjoy the Service.” ExamOne Superior Solutions is committed to superior customer service. Group Lead James Boswell inspires our team of Account Representatives to go above and beyond for you and your applicants. And he is happy to explain how he does this. James writes:

“An Account Representative’s job is to take care of the customer. A Customer Service Group Lead’s job is also to take care of the customer. So what’s the difference? The difference is who they take care of directly to ensure the customer is taken care of.”

“As a Group Lead, it is the focus of my job to take care of my team. That’s what I enjoy about what I do. When I’m successful at taking care of my team, they are successful at taking care of our customers.”

James’s caring attitude and steadfast support of his team empowers them to get the job done. Whether it’s resolving an escalated issue or maintaining the team’s efficiency, James works daily to ensure your cases are in order and your applicants are satisfied with our level of service.

 

Navigating the best course for customers

Erica Moslander, Account Manager 

“Welcome aboard.” Like the captain of a ship, your Superior Solutions Account Manager is here to steer your business in the right direction. Erica Moslander and our other Account Managers are here to work with you, customizing our services to meet your individual business needs.

“I show my commitment to our clients with an unwavering focus on the word, “Yes,” says Erica. “I believe in a solution to every problem, and I put my best effort toward tackling challenges both big and small.  One area I find particularly enjoyable is working with customers to design customized workflows and reporting.”

Erica understands your business, your cases, and your agency management system. With her extensive knowledge of the brokerage business, Erica will set you up for success, freeing up your time and resources to help you maximize your business.

 

Leading you to success

Andrew Sutton, Strategic Account Executive

“We can do that.” As a Strategic Account Executive, Andrew Sutton is here to understand your business needs. And he’ll happily demonstrate how ExamOne Superior Solutions can meet those needs. For Andrew and ExamOne, quality is more than a goal-it’s a commitment.

“I can help agents prepare their applicants for the paramedical process. The more comfortable we make applicants, the more exams they complete, and the more families are protected.”

Andrew truly believes in quality, and he is a valuable resource to help you discover how ExamOne Superior Solutions can help. He is committed to helping you utilize our many tools to make the process easier and more efficient for your applicants.

Follow Andrew on LinkedIn:

 

See how our solutions can help

In addition to the welcoming attitude and attention, our brokerage-specific tools help you work even faster. Our team will help you make the most of these services, which include:

  • Simplified ordering process. Our user-friendly website (ExamOne.com) helps to streamline your business. You can order exams with ease, check status, and download completed paperwork at your convenience.
  • ScheduleNow™. Our real-time exam scheduling calendar identifies examiner availability based on your applicant’s preferred appointment address, resulting in a quick, easy, and accurate scheduling process.
  • Automatic notifications. You need the most up-to-date information on your orders, whether it’s status, scheduling, exam completion, or paperwork. Our automatic notification system will generate automated e-mail messages with all of that information-and more!-in real time.
  • Exams In-Good-Order. All paperwork is reviewed for quality. Any potential issues are resolved promptly, helping to prevent delays in the underwriting process. With our extra attention to detail, your clients’ policies will be approved and issued quickly.
  • InsideLook®. After an applicant completes an exam, you’re probably used to hearing, “How can I get my results?” ExamOne makes it simple. InsideLook® offers a comprehensive view of laboratory test results, helping to answer your applicant’s questions and gain a better understanding of their current state of health.

ExamOne Superior Solutions is committed to helping our clients get business done. Our customer service team members are here for you. By highlighting them and others, we hope to show you “How We Can Help.” To learn more about this campaign and our other committed teams, read our campaign kickoff post.

At ExamOne, we’re committed to being a premier service provider that helps our clients solve business challenges in both the life insurance and healthcare industries. Each year, we recognize the hardworking employees who have been leaders in demonstrating this commitment.

Phil Williamson – 2016 MediCheck Strategic Account Executive of the Year

Phil began his career with ExamOne more than 11 years ago as a Local Sales Representative. In his current role as Strategic Account Representative for ExamOne’s Health Solutions division, Phil consults with health insurers about quality improvement and risk assessment programs for their member populations. He enjoys working with clients to develop customized strategies that overcome unique business challenges.

“Listening and being available is a critical component to a successful partnership,” said Phil. “I always encourage open and honest communication to make sure our clients trust us with their business.”

Phil’s motivation is overcoming any problems and developing new partnerships. “In the healthcare industry, we are faced with an ever-changing environment, so I am frequently confronted with obstacles that require a creative mindset to overcome them,” he said. Phil is diligently going above and beyond using his adaptive and problem solving skillsets to ensure every problem has a solution.

“Do not be embarrassed by your failures, learn from them and start again”. This quote by Richard Branson is what inspires Phil’s positive outlook and strong desire to succeed.

In his free time, Phil enjoys spending time with his wife, Nicole, and their 5-month-old son, Ben.

 

Committed to client success: 2016 award winners

August 10, 2017 #Committed2 You

At ExamOne, we’re committed to being a premier service provider to life insurers while creating a positive experience for those taking the important step of protecting their families with life insurance. Each year, we recognize the hardworking employees who have been leaders in demonstrating this commitment. Brian Barnes | 2016 Distribution Representative & IMO Representative […]

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Recognizing our employees committed to serving Canada

July 13, 2017 #Committed2 You

At ExamOne, our employees are committed to providing premier service to life insurers, while creating a positive experience for those taking the important step of protecting their families with life insurance.  At our annual convention earlier this year, a few of those committed individuals were recognized for superior service to our clients and applicants in […]

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Join us for a summer road trip

June 21, 2017 #Committed2 You

Our industry is built on relationships. The relationships that carriers, agents, and brokers have with their clients, and the relationships between vendors and partners like us. For our part, we are committed to bringing the most value that we can to these relationships. From our sales representatives in the field to the operational teams in […]

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How we can help: Our new campaign will tell you how

May 9, 2017 #Committed2 You

Our ExamOne Superior Solutions clients were recently greeted at a life insurance brokerage trade show with the smiling face of one of our examiners, Guadalupe. She let our clients know that with our extensive network of examiners she ensures, “We’ve got you covered.” James and Brena from our Customer Services Department were also around. They both […]

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Committed to building client relationships: 2016 Regional Account Manager of the Year

May 8, 2017 #Committed2 You

Our Regional Account Managers (RAMS) play a vital role in our customer relationships and daily account management. Jane Healey, one of our eight RAMS, has been with ExamOne for 17 years. This past February, she won the 2016 Regional Account Manager of the Year award at our National Sales Convention. “Jane is committed to providing […]

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How we can help you grow your brokerage business

February 2, 2017 #Committed2 You

The beginning of the year is a great time to review your business strategies and explore improvement opportunities. Whether you believe in resolutions or not, making a list of action items can help you achieve your goals in 2017—and we’re here to help. See how our ExamOne Superior Solutions has tailored our offerings to meet your unique […]

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Let us be your extended new business team

February 1, 2017 #Committed2 You

Our Brokerage Sales team is committed to growing your business and the applicant’s experience. We look forward to working with you and your organization this year. Feel free to contact our dedicated team for more information.   Melanie Carter | Vice President, Sales Melanie has been an active professional in the insurance industry, servicing the paramedical needs for […]

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2015 Producer Rep of the Year awards

December 15, 2016 #Committed2 You

At ExamOne, our employees are committed to being a premier service provider to life insurers, while creating a positive experience for those taking the important step of protecting their families with life insurance. Each year, we recognize the hardworking employees who have been leaders in demonstrating this commitment. Lauren Davis | 2015 Producer Rep of the […]

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