#Committed2 You


Have you ever stopped to consider all the different stages in the cycle of a life insurance application and how they affect each other?

Think about it. Before a policy is approved, a typical application will need to be handled by a broker, an exam vendor and an underwriter… at the very least.

With so many of us involved in the process, it becomes all the more important to stay on the same page. And getting involved in industry associations–such as NAILBA, AHOU, LIDMA and NAIFA–is one of the best ways to stay connected and informed. The purpose of these organizations is to lead, educate and support our industry–whether you’re a case manager, broker, underwriter or exam vendor.

Knowing the importance of our role, many ExamOne employees have become actively involved in these organizations. Whether it’s developing educational programs, serving on boards and committees, or volunteering at industry events, our people continually strive to enrich these associations with their knowledge and expertise.

ExamOne is proud to highlight these employees and their valuable contributions to the industry. Let’s talk to them about their involvement.

Carol Mucci
Carol.W.Mucci@ExamOne.com

 

Carol Mucci is an ExamOne sales representative in Alpharetta, Georgia. Throughout her career, she has dedicated herself to learning and growing through her involvement in life insurance industry associations.

Carol has served in varied roles on the boards of several associations on a state and local level for over twenty-five years. This includes the National Association of Insurance and Financial Advisors (NAIFA) where she’s volunteered her time at events and served as co-chair of the Community Service, Membership, and Public Relations Committees.

“I enjoy networking with all facets of the insurance industry. I get to know general agents, career agents, BGAs, brokers, and direct marketers – gaining knowledge of their products, needs, and up-to-date product offerings, mergers and changes in the industry.”

 

Carol is also heavily involved with Women in Insurance and Financial Services (WIFS), serving as President of their Atlanta chapter in 2009, 2014, 2015, and 2018. She was honored as Woman of the Year for 2009 in Georgia, as well as being nominated as National WIFS Woman of the Year at their 2016 and 2017 national conventions.

When asked about important things she’s learned from her involvement with these organizations, Carol speaks glowingly of her experience.

“I continue to gain business because of my consistency of being involved with the associations. I have also been asked to speak at meetings as a keynote speaker about the paramedical exam process,” says Carol.

Meg Rose, FLMI, ACS
Margaret.A.Rose@ExamOne.com

 

When we reflect on our employees’ involvement in the industry, one name that consistently comes to mind is Meg Rose. Meg, Director, Strategy and Business Development, based out of Southern California, has become well-known in the industry due to her strong commitment to leadership and active involvement in many industry organizations throughout her career.

Meg is a current member of the Educational Task Force for The Association of Home Office Underwriters (AHOU). In this role, she helps develop learning programs and webinars focusing on industry trends and professional development for underwriters.

“I owe much of what I know and who I know in this industry to the industry organizations and associations within it.”

 

Meg’s experience also includes a nine-year tenure with LOMA. During this time, she dedicated her efforts to education marketing, business development and product development for industry e-learning programs. She’s served as the Director of Education for the National Association of Independent Life Brokerage Agencies (NAILBA), leading a committee of brokerage industry volunteers. She’s also developed education programs for brokerage industry professionals, ALHA and FLMI Societies, and has been a previous member of NAIFA and WIFS in Atlanta.

“I had the unique opportunity to begin my career with an entry-level role in an industry association. From a seat inside of LOMA for almost a decade, I was able to grow my career path and a wide scope of relationships while learning how the principles and dynamics of insurance manufacturing, marketing and distribution worked. Now in my second decade in this industry (and the decade I started with working for NAILBA), I still find myself directly involved and benefiting from the relationships, programs, events and content these organizations build. Associations like LOMA, AHOU, ILTCI, LIMRA, NAILBA, NAIFA, LIDMA, The Life Foundation and many others are still the best resources we have for industry collaboration, networking, professional development, and fostering business growth and change,” says Meg.

Debbie Skalisky
Debbie.L.Skalisky@ExamOne.com

 

Debbie Skalisky is an ExamOne sales rep based in Northern California. She has been serving on her local NAIFA board for over thirty-eight years. She currently serves on the board as Membership Chair, the NAIFA-CA task force, and various other state and local committees. Debbie credits her involvement with NAIFA for building strong relationships with the agents, brokers, BGAs and assistants serving her local association.

Working with these organizations has been instrumental in me gaining knowledge about the current legislative issues affecting our industry. Being informed helps me educate and build trust with my clients.”

 

Debbie has also received special recognition for her efforts with NAIFA. In 2012, Debbie was the recipient of the NAIFA-Northern CA Distinguished Service Award, honoring her many years of dedicated service and support. During her years of service, she has also been asked to speak at her local NAIFA-Northern CA, CLU and GAMA Chapter meetings about the paramedical exam industry.

When asked about her years of experience with organizations, Debbie says, “My most important contribution to these organizations has been my time and passion for this industry. I feel it is very important to be involved in our local and state industry associations for building relationships, learning sales ideas from some of the seasoned experts, and learning what we can do to build our industry trust with the consumer–not to mention the wonderful camaraderie at the events.

Lauren Hung
Lauren.L.Hung@ExamOne.com

 

Lauren Hung is another representative from our sales team who has become actively involved in industry associations. Lauren lives in Honolulu, HI, and has served on her local NAIFA board as a director for the past 6 years.

 

 “I contribute ideas and input for meetings, and I also help promote the general meetings and events. Through working with NAIFA, I’ve learned that there’s a lot more to the industry than what we work with at ExamOne. I also enjoy hearing personal stories and the experiences of our NAIFA Board Members. I’ve found great friends and mentors from being active in NAIFA.”

 

Get involved with industry associations to stay connected

Our involvement with these organizations is just one of the many ways our employees show their commitment to the industry–and it’s one of the most important. As our industry changes and evolves, it is essential for all of us–carriers, brokers, clients and vendors–to work together toward our shared mission of protecting more families with life insurance. Find out more about the organizations below, by visiting their websites below:

http://www.nailba.org/

https://www.naifa.org/

https://www.ahou.org/

http://www.lidma.org/

https://wifsnational.org/

http://www.loma.org/

http://iltciconf.org/

http://www.limra.com/

 

At ExamOne we are constantly looking for ways to improve the quality of our services and give your applicants a happier exam experience. One invaluable way for us to identify customer expectations, measure satisfaction levels, and uncover specific areas for improvement to the life insurance exam experience is through survey responses received from your applicants.

The results (shown in graphic) are based on feedback provided by life insurance applicants whose exams were conducted by ExamOne, whether by a paramedical technician at the applicants’ homes or workplaces, or at an ExamOne paramedical service center.

Hear what these applicants had to say…

Online laboratory results

This is a first for me—everything was accessible and easy to understand. I appreciate the clear explanation about what each result means, because it helped me better understand what each person needs to concentrate and work on in order to live longer. Thank you. Great job!!!!”

Exam experience

“The technician was excellent – friendly, explained everything, fit me into a very busy schedule, and was very efficient. Very well done!”

“I want to add that my practitioner, who conducted the exam, was delightful and professional. I really enjoyed my time with him, as he was personable, and he meticulously described the process. He was efficient and courteous. You just don’t find great service like this anymore, so I applaud your company for hiring seasoned professionals who know how to effectively get the job done, yet be a joy in the process.”

2017 Mystery Shopper Results

In addition to our post-exam survey for applicants, ExamOne utilizes a third-party mystery-shopper program to measure the applicant experience. In 2017, ExamOne scored 90% satisfaction on the interaction with the examiner. An overall satisfaction score of 90% was achieved from a compilation of scores and feedback on scheduling, examiner arrival and greeting, the exam itself, and examiner interaction.

These quality measures are used to help develop and enhance examiner training and workflows, allowing us to continually improve the applicant experience.

If you would like more information about these results, contact your Strategic Account Representative.

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