#Committed2 You

Committed to client success: 2016 award winners

by Brittany Smith on August 10, 2017

At ExamOne, we’re committed to being a premier service provider to life insurers while creating a positive experience for those taking the important step of protecting their families with life insurance. Each year, we recognize the hardworking employees who have been leaders in demonstrating this commitment.

Brian Barnes | 2016 Distribution Representative & IMO Representative of the Year awards

Brian began his career with Superior Mobile Medics, and joined the ExamOne team after the merger in 2015. In his role as a Strategic Account Executive, Brian serves several of ExamOne’s brokerage clients. He enjoys problem solving and applying our solutions to each client’s unique blend of workflows, technology and expectations.

“In the end, watching how our solutions and our people improve processes, and ultimately the overall client experience, is what is really rewarding,” said Brian.

“I have found the best way to show commitment to our clients is by seeking to understand them, their pain points, expectations and possible areas of improvement,” said Brian. He goes out of his way every day to make sure that a client or prospect feels they are genuinely understood. “Once they are understood, most of the time, they are open to suggestions and view me as a consultative resource instead of just a sales person,” said Brian.

Brian frames his day around one of his favorite quotes by Viktor E. Frankl: “Between the stimulus and response there is a space. In that space is our power to choose our response. In our response lie our growth and our freedom.”

Brian works hard to be successful in all he does. “Brian has a great balance between the client’s needs and the company’s strategies and objectives,” said Melanie Carter, Senior Vice President, Insurance Solutions Sales. “He works diligently to understand his clients and their business, and present proposals that enhance their business opportunities.”

In his free time, Brian enjoys exercising, playing tennis—even though he has a terrible serve—and reading articles about current events, space exploration, politics and self-improvement.

 

Meg Rose | 2016 Direct Markets Representative of the Year award

Meg has been in the life and health insurance industry for 20 years. She was previously with Superior Mobile Medics for five years before the acquisition in 2015. As a Strategic Account Executive, Meg works with people who truly care about what they do and want to build a relationship that allows her to create the best quality of products and services. “I love working with so many people that have really high standards as it challenges me to reach even higher with my own as well,” said Meg.  Many of those she has worked with in the industry have become her friends and she treats them as if they were family. “It is a special gift that my career has given me that I never would have predicted,” said Meg.

Meg takes pride in her work and always strives to see things from many different perspectives. “I wake up every day wanting to do the right thing and wanting to make someone else’s day better,” said Meg. She is a team player and is committed to delivering what the company has promised, all with a sense of humor.

“I am committed to having some good fun while we are working toward these goals. The importance of finding humor and humility continues to grow with me as the years pass,” said Meg.

“You have to accept whatever comes and the only important thing is that you meet it with courage and with the best that you have to give.” These words from Eleanor Roosevelt are one of Meg’s favorite quotes and it shows in her dedication to her clients. “Meg’s tenure in the industry brings a great wealth of knowledge, passion, and great service for our clients,” said Melanie Carter, Senior Vice President, Insurance Solutions Sales.

In her free time, Meg is usually found outdoors enjoying the beach, wandering in a local botanical garden, or reading biographies. She also enjoys Pilates and spin classes, as well as light meditation. On the weekends, Meg enjoys traveling with her boyfriend.

Recognizing our employees committed to serving Canada

by Brittany Smith on July 13, 2017

At ExamOne, our employees are committed to providing premier service to life insurers, while creating a positive experience for those taking the important step of protecting their families with life insurance.  At our annual convention earlier this year, a few of those committed individuals were recognized for superior service to our clients and applicants in Canada.

Raj Nimkar | 2016 Canada Ambassador award

Raj Nimkar began her career with ExamOne in 1989.  As Director of Client Services for Canada she interacts with many different departments within the industry.  Raj enjoys working with a variety of clients from medical directors, chief underwriters, to agents and support staff.  “It gives me great satisfaction when I am able to resolve situations and help in any way,” said Raj.

The Ambassador award was awarded to Raj because she is someone who exemplifies dedication to customer relationships.  “Customer service is all about building relationships.  I have worked with four generations of underwriters and I enjoy educating them about our business,” said Raj.

“I always believe that a happy customer is a repeat customer.” – Raj

One of Raj’s favorite quotes is from Mahatma Gandhi, “a customer is the most important visitor on our premises, he is not dependent on us, we are dependent on him.  He is not an interruption on our work, he is the purpose of it.  He is not an outsider on our business, he is part of it.”  This quote encompasses Raj’s attitude towards her clients.  “Raj is a valued associate who is beloved by our internal teams and our clients,” said Paul Walker, Director of Operations.  “It is common for clients to take the time and compliment her and her staffs’ efforts.”

In her free time, Raj loves to travel and learn about different cultures.  Her dream is to visit all the wonders of the world.  She also enjoys cooking and watching The Young and the Restless.

 

Chantal Galarneau | 2016 International Producer Representative of the Year award

Chantal Galarneau joined the ExamOne team over 13 years ago.  Before starting her career with ExamOne, she dedicated 27 years to the life insurance industry.  In her current territory of Quebec, Chantal focuses on paramedical sales to agents and brokers.  She also participates in carrier and industry events across the province.

Chantal was recognized as the International Producer Representative of the Year because she embraces the challenge of winning business from the competition.  Chantal says she almost “never takes ‘no’ for an answer”  — which is evident in her persistent attitude.

“I am readily available to my clients and enjoy helping them resolve problems and offering solutions to clients and applicants.” – Chantal

“Chantal brings a wealth of knowledge and value to our customers,” said Matt Bartkowiak, District Sales Manager.  “Coupled with her passion, personality and drive, she brings a level of service that is second to none.”

Chantal partakes in numerous activities including softball, tennis, motorcycling and summer sports.  She also enjoys spending time with her deaf cat that she adopted from an animal shelter.  Chantal will soon have her hands full with the arrival of her grandchild in September.

 

Ruby Tapang | 2016 Growth Accelerator Award

Ruby Tapang started her career with ExamOne as a Customer Service Representative six years ago.  She was very involved in the day-to-day activities which included working with local examiners, collecting specimens and doing paramedical interviews for clients, as well as interacting with insurance advisors on a daily basis.  She has now grown her career within ExamOne as a local sales representative in Calgary.

Ruby’s dedication to her new role is one of the reasons she was recognized with the Growth Accelerator Award.  “Working with people has always been one of my passions,” said Ruby. She excels in her connections with different clients. “We are here to provide constant support with a personal touch,” she stated.

“We create trust and build rapport.”- Ruby

“Ruby has an infectious personality that always puts a smile on your face. She is committed to providing world class service to our clients,” said Matt Bartkowiak, District Sales Manager.  Her favorite quote that she likes to try to emulate at work is, “It is literally true that you can succeed best and quickest by helping others succeed,” by Napoleon Hill.

When she is not in the field winning business, Ruby is very busy being a wife and mother to five boys. She also makes time to play a little tennis or swim laps in the pool.

If you have had the pleasure of working with
Raj, Chantal or Ruby, you have experienced the
drive and dedication that earned them this recognition for their accomplishments last year.

Join us for a summer road trip

June 21, 2017 #Committed2 You

Our industry is built on relationships. The relationships that carriers, agents, and brokers have with their clients, and the relationships between vendors and partners like us. For our part, we are committed to bringing the most value that we can to these relationships. From our sales representatives in the field to the operational teams in […]

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How we can help: Our new campaign will tell you how

May 9, 2017 #Committed2 You

Our ExamOne Superior Solutions clients were recently greeted at a life insurance brokerage trade show with the smiling face of one of our examiners, Guadalupe. She let our clients know that with our extensive network of examiners she ensures, “We’ve got you covered.” James and Brena from our Customer Services Department were also around. They both […]

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Committed to building client relationships: 2016 Regional Account Manager of the Year

May 8, 2017 #Committed2 You

Our Regional Account Managers (RAMS) play a vital role in our customer relationships and daily account management. Jane Healey, one of our eight RAMS, has been with ExamOne for 17 years. This past February, she won the 2016 Regional Account Manager of the Year award at our National Sales Convention. “Jane is committed to providing […]

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How we can help you grow your brokerage business

February 2, 2017 #Committed2 You

The beginning of the year is a great time to review your business strategies and explore improvement opportunities. Whether you believe in resolutions or not, making a list of action items can help you achieve your goals in 2017—and we’re here to help. See how our ExamOne Superior Solutions has tailored our offerings to meet your unique […]

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Let us be your extended new business team

February 1, 2017 #Committed2 You

Our Brokerage Sales team is committed to growing your business and the applicant’s experience. We look forward to working with you and your organization this year. Feel free to contact our dedicated team for more information.   Melanie Carter | Vice President, Sales Melanie has been an active professional in the insurance industry, servicing the paramedical needs for […]

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2015 Producer Rep of the Year awards

December 15, 2016 #Committed2 You

At ExamOne, our employees are committed to being a premier service provider to life insurers, while creating a positive experience for those taking the important step of protecting their families with life insurance. Each year, we recognize the hardworking employees who have been leaders in demonstrating this commitment. Lauren Davis | 2015 Producer Rep of the […]

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Reaching more people with real reasons for life insurance

December 8, 2016 #Committed2 You

This year, our marketing team displayed their commitment to increasing life insurance awareness by using our various platforms to share our message. Our real-reason stories were told by individuals who each had a life changing milestone that encouraged them to explore life insurance options. We shared personal stories of newlyweds, new parents and first-time life […]

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Committed to Canada

November 8, 2016 #Committed2 You

ExamOne has been the life insurance industry’s laboratory for more than 40 years. Although based in the United States, ExamOne is proud of our extensive, yet still growing, Canadian presence. In order to fulfill our commitment to the industry, we provide our international market with comprehensive testing and unmatched customer service. Our dedicated staff ensures […]

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