#Committed2 You

Caring for customers is not a challenge

by Kem Snavely Frost on December 30, 2019

Since joining ExamOne in 2017, Tim Hershner has quickly made an impact with clients and was named the Producer Sales Representative of the Year in 2018. “I genuinely care about the customers we serve. Our lab results provide individuals who might not regularly see a physician with a free, in-depth view into their current health, while also helping them protect their loved ones with life insurance,” said Tim.

Tim Hershner, Producer Sales Representative of the Year

What’s a piece of advice or recommendation would you offer to other employees? I highly recommend sales professionals read The Challenger Sale and The Challenger Customer. I have leveraged the Challenger sales model since day one and haven’t looked back.

Do you have a favorite quote or saying?

Ten things that require zero talent:

  • Being on time
  • Work ethic
  • Effort
  • Energy
  • Body language
  • Passion
  • Doing extra
  • Being prepared
  • Being coachable
  • Attitude

What do you like to do in your free time? I like to spend my free time with my wife, Jillian, our toy golden doodle, Junebug, and the rest of our family. I also enjoy tennis, golf, and spending time on the beach.

“Tim is professional and dedicated. He is always looking for new opportunities to grow our business and is truly passionate about the work that he does. His motivation to stay on top and care for our customers is helping him continue to be successful and an asset to our team.”

–Ashley Humphrey, Sales Manager

Read more stories of success from our other award-winning team members who have been highlighted this year.

A strong team member at work and on the ice

by Kem Snavely Frost on December 13, 2019

Our operations team at ExamOne is responsible for ensuring our offices and examiners have the support they need to provide satisfactory customer experiences for both our clients and life insurance applicants. Each year, we recognize an employee in the field who has exemplified our commitment to the highest standard of service. As our Field Leader of the Year and former college ice hockey player, Will Munson knows how a positive attitude builds winning teams.

Will Munson
Field Leader of the Year

“A friend’s eye is a good mirror.”

-Will’s favorite quote

How long have you been with ExamOne? I have been with ExamOne for almost 8 years and started -as a local sales representative, moved into the Specialty Collections department, then an area sales manager. For the past three years, I transitioned to the operations side of the business.

What is the most rewarding part of your job? The most rewarding part of my job is knowing we are getting families protected with life insurance by being an extension of a life insurance agent/agency in providing excellent and quick customer service.

How do you provide superior customer service? I always try to myself in someone else’s shoes when I am talking to a customer or applicant on the phone. If you have a “chameleon-like” attitude and try to see every position that is brought to the table, you can excel in providing great customer service. Also, I believe by being positive, honest and having compassion helps build trust and retain customers.

“Will Munson is a strong leader within our Field Operations management team. He has successfully led several national key initiatives while also maintaining a solid performance by his region. Will and his team
always have strong and positive results in our customer service metrics.”

Edwin Snider III (Bubba), Director of Field Operations

Will is a valuable team player at work and in his free time. He still enjoys playing sports and attending local sporting events with his friends, wife, and daughter on the weekends. Will joins our other award-winning team members who have been highlighted this year.

Focusing on being there for clients is a key to success

November 25, 2019 #Committed2 You

“Focus on what you can control and change.” This is a favorite quote of our Strategic Account Executive of the Year Lauren Sproles. Lauren’s focus on her clients and her peers has made her an invaluable member of the ExamOne sales team. Lauren shares other practices that have helped make her successful over her last […]

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Canada life insurance clients have strong support in the field

November 1, 2019 #Committed2 You

ExamOne is proud of our extensive presence in Canada. When we celebrate our teams, we are excited to highlight our dedicated employees who support our Canadian clients. Helping our clients protect more families with life insurance is the goal in all the countries ExamOne serves. Felix Drake Canadian Producer Sales Representative of the Year “Felix […]

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The behind-the-scenes magic of ExamOne’s Customer Service Groups

October 31, 2019 #Committed2 You

Each fall, we celebrate the dedicated employees behind the phones and computer keystrokes who help our clients every day. Our Customer Service Groups (CSG) in Kansas City and San Diego make solving customers’ inquiries seem like magic. So this year’s theme “The Magic of Service,” was a fun and appropriate way to show our appreciation […]

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Celebrating Life Insurance Awareness Month: Four ways ExamOne showed our support

October 15, 2019 #Committed2 You

In September our industry celebrated Life Insurance Awareness Month (LIAM). We hope you joined us in spreading the word about the financial importance of life insurance. Here are a few ways ExamOne celebrated LIAM in 2019. Increasing awareness Throughout September, our teams focused on increasing awareness on the importance of life insurance. We offered educational videos and materials that agents […]

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Students bring new perspective to ExamOne during summer internships

September 26, 2019 #Committed2 You

This summer, two graduate students chose ExamOne to complete hands-on internships within our data analytics department. Meet our ExamOne interns Michael Stern and Antonin Dauvin. Michael is a Data Science major from San Mateo, CA and Antonin is a Business Analytics major from Paris, France. The students said they selected ExamOne because of our access […]

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Time to recognize our life insurance examiners

August 26, 2019 #Committed2 You

During the last week of August, we recognize our vital employees during Life Insurance Examiner Appreciation Week. Being an examiner and the “face” of ExamOne, they interact daily with individuals taking the time to protect their families with life insurance. Now we are taking the time to show them our gratitude for being our frontline ambassadors. […]

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Tools to help your clients complete the life insurance application process

August 22, 2019 #Committed2 You

So you met with your client, helped determine their life insurance needs, and filled out the application. Weeks have passed and now the case is expiring, incomplete. Here are a few solutions to help avoid this phenomenon when clients don’t schedule their paramedical exam. We are here to help you and your clients experience a […]

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Recognizing our hardworking employees

August 15, 2019 #Committed2 You

At ExamOne we’re committed to helping protect loved ones with life insurance. Our employees are a crucial element in our success. Each year, we recognize the efforts of the hardworking employees who are proven leaders in demonstrating our commitment to the life insurance industry. We recently connected with each winner to learn more about them and what it […]

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