Examiners

This time of year, we like to acknowledge the importance of our front-line and behind-the-scenes employees. During Life Insurance Examiner Appreciation Week (last week of August) and Life Insurance Awareness Month in September we want to highlight some of our employees who have “saved the day” for applicants and clients. These “Life Insurance Savers” regularly take the extra steps to provide superior customer service.

“Your coworkers, applicants, clients, and I want to express our sincere gratitude for the vital work our examiners do. I am beyond proud of the strong network of dedicated and committed examiners whom I encountered this year. I hope you feel the appreciation this week and all year long from the many lives you touch.” – Stuart Smith, ExamOne President

Michael Willard and Ron Powell in Portland, Oregon

You never know about our Pacific coast weather, but our examiners are prepared. Two winters ago Michael’s vehicle was stuck and he had to hike on foot the last couple of blocks to make the appointment. No weather stops Ron Powell. He is a 73-year-old Vietnam vet who will go anywhere for us at any time. Our Portland office is proud to call these gentleman our examiners. – Judy Bannister, ExamOne Office Manager

“Tamara Clark provided the best and most thorough exam and went above and beyond to explain each and every detail to both myself and my wife. She was so professional and courteous and made the entire exam experience totally painless. Kudos for hiring such a devoted and professional employee!” – Life insurance applicant

Amanda Lamar and Ian Anderson in South Bend, Indiana

Amanda and Ian are our go-to examiners. They always have a quick, “yes,” to say when asked to help. Both are always on the move. When Amanda’s car was in the shop, she rented a car to make sure she didn’t miss any appointments. And Ian jumps in his pickup truck and travels outside his coverage area when he is needed. It’s awesome to have them on our team. – Annette McCreary, ExamOne Office Manager

“Ruby Collins was wonderful and made the entire process absolutely pleasant. She was very professional and personable, and developed wonderful rapport with both myself and my pets. The experience was so great that, as an agent, I only want to have ExamOne complete the paramed exams for my clients. Just a fantastic lady. Five stars!”
– Life insurance applicant and agent

Jennifer Spencer and Kathryn (Kathy) Eliason in Salt Lake City, Utah

These ladies go above and beyond constantly for our applicants. I believe our business has grown because of the relationships they have built. Jennifer treats all applicants with kindness and compassion, and her applicant feedback has always been very positive. Kathy is a retired registered nurse who enjoys the interaction that she gets with our applicants. She uses her years of experience with phlebotomy collections to help with difficult draws when needed.
– Jennifer Bingham, Cheryl Berg, Hazel Andersen, and Stacey Phillips, ExamOne Office Staff

“Katherine Mcbee was very professional and explained everything to me. She is a great representative of your company. I’ve been an agent for 43 years and will highly recommend your company to the agencies I know. Thank you again!”
– Life insurance applicant and agent

Thank you again to these examiners for being “Life Insurance Savers” and going above and beyond for applicants and clients. Because of these vital employees more individuals completed the important step of protecting their families with life insurance.

 

At ExamOne we are constantly looking for ways to improve the quality of our services and give your applicants a happier exam experience. One invaluable way for us to identify customer expectations, measure satisfaction levels, and uncover specific areas for improvement to the life insurance exam experience is through survey responses received from your applicants.

The results (shown in graphic) are based on feedback provided by life insurance applicants whose exams were conducted by ExamOne, whether by a paramedical technician at the applicants’ homes or workplaces, or at an ExamOne paramedical service center.

Hear what these applicants had to say…

Online laboratory results

This is a first for me—everything was accessible and easy to understand. I appreciate the clear explanation about what each result means, because it helped me better understand what each person needs to concentrate and work on in order to live longer. Thank you. Great job!!!!”

Exam experience

“The technician was excellent – friendly, explained everything, fit me into a very busy schedule, and was very efficient. Very well done!”

“I want to add that my practitioner, who conducted the exam, was delightful and professional. I really enjoyed my time with him, as he was personable, and he meticulously described the process. He was efficient and courteous. You just don’t find great service like this anymore, so I applaud your company for hiring seasoned professionals who know how to effectively get the job done, yet be a joy in the process.”

2017 Mystery Shopper Results

In addition to our post-exam survey for applicants, ExamOne utilizes a third-party mystery-shopper program to measure the applicant experience. In 2017, ExamOne scored 90% satisfaction on the interaction with the examiner. An overall satisfaction score of 90% was achieved from a compilation of scores and feedback on scheduling, examiner arrival and greeting, the exam itself, and examiner interaction.

These quality measures are used to help develop and enhance examiner training and workflows, allowing us to continually improve the applicant experience.

If you would like more information about these results, contact your Strategic Account Representative.

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During the last week of August, we recognize our vital employees during Life Insurance Examiner Appreciation Week. Being the “face” of ExamOne, they get to personally interact and provide superior customer service to individuals taking the important step of protecting their family with life insurance. This year we are showing our gratitude in several different […]

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