Join us for a summer road trip

by Brittany Smith on June 21, 2017

Our industry is built on relationships. The relationships that carriers, agents, and brokers have with their clients, and the relationships between vendors and partners like us. For our part, we are committed to bringing the most value that we can to these relationships. From our sales representatives in the field to the operational teams in our offices, we build our days around helping our clients work more effectively and providing the best possible experience for applicants. To highlight our dedication, we are going to take a peek into the “day in the life” of our team and how they are committed to putting clients and applicants first.

-Brittany Smith, Sr. Sales Representative in Las Vegas, NV –
Summer road trip fun fact: It’s Las Vegas, enough said.

Follow Brittany on LinkedIn:
Connect with Michael on LinkedIn

Please join us on a summer road trip as we visit our employees who are committed to our clients and applicants across the country.

First stop: Travis Vang, Sr. Sales Representative in San Jose, CA –
Summer road trip fun fact:
San Jose was founded in 1777 and before Sacramento, it was the state’s capital.

Committed to clear communication

I have been a part of the ExamOne family since 2013 and I see my main role as a liaison between agents and examiners. The most enjoyable part of my job is being able to interact with agents and listen to their needs on how I can help them grow their business. It is also important to stay transparent with the examiners and the ExamOne office I work with, so we are all on the same page. When my office schedules a medical exam, I like to make sure that I communicate to our examiners to complete each case with the same level of service and dedication. If our examiner goes out to complete an exam for a $100,000 policy and then follows up with an exam for a $1,000,000 policy, they understand the importance that each case should be treated with top priority, regardless of the amount of insurance.

“I try to ensure that our examiners treat every exam with equal importance and I communicate this to my clients as well.” –Travis

Life insurance agents have an important duty, and that is to help and protect families by trying to ease the burden of losing someone close to them. It is my job to help them in this process. If our service is courteous and quick, and our communication is clear, then everyone benefits from our process.

Follow Travis on LinkedIn: 

Welcome to Texas! Charlotte Wallace in Austin, TX –
Summer road trip fun fact: Austin is the only city in the world known to still operate a system of Moonlight towers, lighting structures from the 19th century.

Committed to serving others

As a Branch Manager my job is to serve. I have to look at all aspects. The office staff and the challenges we face, the calls coming in and agents with questions or checking up on progress of clients. Sometimes I tell folks that “I am wadin’ in the weeds looking for those squiggle things.” A typical time that I start my day is 6:45 a.m., because there are things to be done. Right away I respond to agents, or follow up with examiner questions. I check in with customer service representatives in charge of exam completions. We hold meetings where I get a chance to listen to my staff’s concerns and counsel them and put a smile back on their face. After grabbing myself a soda I pour it into my motivational cup reminding me “today I will make magic happen.”

“Before ending my day, I make sure that I am thankful for my life that allows me to have a right heart, a right mind, and a right spirit to make it through my day tomorrow.” – Charlotte

As a branch manager it is my job to serve. It is also my calling because I believe that to be a good leader I must first be a good servant.

Follow Charlotte on LinkedIn:

Make sure to visit our blog frequently this summer to meet more employees committed to you across the country.


This June, we’re committed to raising awareness about men’s health. Insurers have a unique opportunity to support applicant health because of the health discovery process during a life insurance application. Prevalence of chronic diseases, like heart disease and diabetes, continues to grow in the United States. In 2015, 191 million Americans had at least one chronic disease, and 75 million had two or more. It is expected there will be more than 83 million Americans with three or more chronic diseases by 20301.

According to the Centers for Disease Control and Prevention (CDC), heart disease is the leading cause of death for men in the United States. Key risk factors for heart disease include high blood pressure, high LDL cholesterol and smoking, of which 49% of Americans have at least one of these contributing factors2. However, according to the American Heart Association, half of men who die suddenly of coronary heart disease have no previous symptoms3.

Did You Know: Chronic disease is on the rise, in 2015191 million Americans had at least one chronic disease, and 75 million had two or more.

Incorporating a health exam into the life insurance application process helps insurers identify unknown or undiagnosed conditions in applicants. Oftentimes, applicants are unaware they are at risk of a serious disease and, as a result, do not disclose that on the medical history portion of the application. In a recent study conducted by ExamOne, it was found that non-disclosure of heart disease was nearly 94% in male applicants. This high nondisclosure rate may be a result of an intentionally undisclosed medical history, but it is more likely from undiagnosed disease risk of heart failure and left ventricular heart function. This would only be found by laboratory testing or more costly cardiac testing. Download the full study on applicant non-disclosure.

Additionally, insurers can support applicant health awareness by offering laboratory results to the applicant as part of the application process, such as ExamOne’s Inside Look® online laboratory results. Laboratory results can identify risk factors applicants may not be aware they have and encourage them to have a valuable conversation with their physician about ways to manage or improve their risk.

Show your support for men’s health by wearing blue this month, and by empowering applicants to take control of their own health with actionable insights obtained through a health exam.

Learn more about Men’s Health Month at



  1. National Factsheet on the Impact of Chronic Disease in the United States. Accessed May 22, 2017.
  2. CDC. Million Hearts™: strategies to reduce the prevalence of leading cardiovascular disease risk factors. United States, 2011. MMWR 2011;60(36):1248–51.
  3. Roger VL, Go AS, Lloyd-Jones DM, Benjamin EJ, Berry JD, Borden WB, et al. Heart disease and stroke statistics—2012 update: a report from the American Heart Association. Circulation. 2012;125(1):e2–220.

Committed to getting results

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Welcoming busy applicants with choice and convenience

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Make every holiday season happy: give the gift of life insurance

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ExamOne Vice President of National Sales John Reynolds published in California Broker Magazine

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Committed to Canada

November 8, 2016 #Committed2 You

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Path to opportunity: Life insurance products may be infrequent purchases, but the need to protect one’s loved ones is daily.

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In our recent blog series on the “paths of opportunity” for the life insurance industry, we have addressed the applicant focus and the importance of data for individualized underwriting. Now we will focus on the need for consumers to better understand their own wellness. As I travel the country speaking to clients individually and at […]

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September marks Life Insurance Awareness Month

August 29, 2016 #Committed2 You

September is designated as Life Insurance Awareness Month. This campaign was initiated by Life Happens, a nonprofit organization whose mission is to “inspire the public to take personal financial responsibility through the ownership of life insurance and related products.” According to the 2016 Insurance Barometer study, 40% of Americans still do not have any life insurance […]

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More options = happier applicants!

August 16, 2016 #Committed2 You

Providing applicants with choices and convenience Your applicants made an important decision to protect the ones they love and we want to make the application and examination process as quick and easy as possible. ExamOne is the only paramedical company that offers your applicants the convenience of real-time appointment scheduling and a choice between the most […]

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