Producers

examone customer surveyThroughout the past year, ExamOne has been changing. We’ve taken steps to ensure we are focused on the right thing—you, our customer. We also established a new mission to empower your decisions with health-based insights, a mission we believe supports both insurers and applicants on the journey to protecting more families with life insurance.

In August, we conducted a national customer survey. Our goal is to better understand our customers’ experiences across all interactions with our company. We found that our mission of empowerment works both ways. Now, we are using the insights you shared with us to empower the decisions we make next in order to continue serving as a valuable partner to you.

How we can serve you better

Your feedback helped us identify three key areas where we can create a better experience for our customers: turnaround times, network coverage and scheduling, and applicant experience. Here is a brief overview of how we plan to address the opportunities you highlighted.

turnaround time

Reduce turnaround times

We are assessing our workflows and systems to identify ways we can improve turnaround times.

paramedical exam

Improve network coverage

At the end of October, we are expanding our exam center network to hundreds of additional locations to provide you and your applicants more appointment options. We are also working to enhance our scheduling platforms and processes to simplify the scheduling process and increase availability. We will share details on these initiatives in the next few issues of our Insight newsletter.

applicant experience

Enhance applicant experience

In addition to our quality management programs that monitor examiner performance, we are analyzing and focusing our tools and programs to help reduce reschedule rates.

As these action plans continue to develop, we will share progress and next steps with you directly.

Thank you to everyone who completed our first customer survey. We appreciate your honesty and passion. The survey will be offered each year and we are excited about hearing your feedback.

September celebrates Life Insurance Awareness Month

by Lindsey Amaya on August 31, 2018

As a leading provider of decision support products for life insurers, we are excited to support one of the industry’s important initiatives – Life Insurance Awareness Month (LIAM). Today, nearly 60% of adults own some type of life insurance, but research shows the coverage they have may not be enough. More than one-third of all households say they would feel adverse financial impacts within a month if their primary wage earner died.[1]

This year ExamOne President, Stuart Smith, will be participating in his first Life Insurance Awareness Month. “I think it is great to see the industry come together to help raise awareness on the importance of life insurance. It plays a critical role in a family’s financial planning, and our goal is to ensure our part of the process is easy and convenient for each applicant we touch.”

To help applicants during the life insurance application process, our dedicated website, MyExamOne.com, offers resources to help consumers feel prepared and at ease while completing their life insurance journey. From frequently asked questions to accessing the results of their laboratory tests, applicants use this site to better understand what they can expect during the medical history interview and paramedical exam.

online laboratory resultsAdditionally, we are excited to help empower applicants with access to their personal health results. Through Inside Look® and our new Inside Wellness® reports, applicants receive their laboratory results after their paramedical exam is complete.* Each of our wellness reports have been recognized as game-changers in the industry and have been finalist of the Life Insurance Direct Marketing Association (LIDMA) Innovation Award. Inside Look was a finalist in 2017 this year Inside Wellness is a top finalist. From an interactive online platform to a comprehensive wellness report, applicants stay engaged and encouraged to live a healthier lifestyle.

For more information on ExamOne.com and Life Insurance Awareness Month, you can visit https://www.examone.com/life-insurance/.


[1] 2018 LIMRA and Life Happens Insurance Barometer Study

Keeping our finger on the pulse of the life insurance industry

May 8, 2018 #Committed2 You

Have you ever stopped to consider all the different stages in the cycle of a life insurance application and how they affect each other? Think about it. Before a policy is approved, a typical application will need to be handled by a broker, an exam vendor and an underwriter… at the very least. With so […]

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Thanks for the memories

January 11, 2018 Carriers

There’s something about turning over the calendar page that makes us want to reflect. As we look ahead to an exciting 2018, it’s also a great time to look back on the journey we’ve taken with you — our clients — last year. Watch a special “Thank You” to our partners who are dedicated to […]

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Three ways we put people first during the exam

January 2, 2018 Carriers

ExamOne is committed to developing solutions that not only assist our clients and partners in meeting their business goals, but also enable individuals to become better informed about their health and empower them to lead the lives they want to live. That’s why we take great care in fine-tuning our exam experience so it is […]

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Holiday shopping for life insurance? The purchasing habits for 3 generations of consumers

December 21, 2017 Applicants

More than 174 million Americans purchased gifts between Black Friday and Cyber Monday this year — and millions more will before the end of the year. Shopping has become synonymous with the holidays for consumers of all ages. From older buyers being loyal to their favorite brands, to younger people doing extensive research online, seasonal […]

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Give the gift of life insurance this holiday season

December 7, 2017 Applicants

From Hatchimals to drones to the iPhone X, these are some of the hottest items appearing on holiday lists this year. However, how long until these items break or are replaced by a newer, cooler item? This season, consider wrapping up a gift that doesn’t go out of style – life insurance. It may not […]

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Diabetes Awareness Month: Managing risk and supporting applicant health

November 7, 2017 Applicants

Today, more than 30 million Americans have diabetes, with 7.2 million still undiagnosed. Additionally, the Centers for Disease Control (CDC) estimates there are 84.1 million people with pre-diabetes. [1] Each November, during Diabetes Awareness Month, we are reminded to focus on the growing crisis and share knowledge about diabetes and its impact on millions of […]

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Health Literacy Month: Empowering life insurance applicants with online laboratory results

October 11, 2017 Carriers

October is Health Literacy Month, which promotes the importance of individuals understanding information about their health. According to the National Assessment of Adult Literacy, nearly 90% of adults lack the health literacy skills needed to manage and prevent disease. Additionally, studies have found that limited health literacy skills correlate with poor health outcomes, including higher hospitalization rates […]

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Life Insurance Awareness Month: Knowing your loved ones are protected

September 25, 2017 Applicants

Recently, our employees stepped up to raise awareness for life insurance at our Kansas City facility during an employee “fun” walk and vendor fair. The Life Insurance Awareness Month #Steps2Protect walk gave employees a chance to partake in some healthy exercise and talk to vendors like insurance agents, the fire department and health coaches about […]

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