Employees are crucial to ExamOne’s success

by Andrew Patch on June 6, 2019

At ExamOne we’re committed to helping protect loved ones with life insurance. Our employees are a crucial element in our success. Each year, we recognize the efforts of the hardworking employees who are proven leaders in demonstrating our commitment to the life insurance industry.

We recently connected with each winner to learn more about them and what it takes to become successful members of the ExamOne team.

Shelby Hildebrand
Award: Regional Account Manager of the Year

Time with ExamOne: 15 years

What’s the most rewarding part of your job or what do you love most about it?

Meaningful connection with customers and team members is the most rewarding part of my job. Understanding their needs and executing to expediently provide more than expected. Representing ExamOne as a customer-focused and “customer first” organization. Being a person our customers and team know they can count on!

What’s one unique strategy that helped you win business or serve our customers in 2018?
Communication is everything! Expedient, reliable, and consistent communication. Our customers deserve to feel confident that when they’ve brought something forth, I’m seeing it through to the fullest and with the highest priority.

In addition, I observe trends and serve as the voice of the customer internally: advocating needs, escalating issues, providing input into the development of new features, providing solutions to customer partnership development, retention and expansion to increase profitability and growth for both our customers and ExamOne.

Favorite quote or saying?

Go out on a limb, that’s where the fruit is. –Advice from a tree

In every situation, in every interaction, in every day – be a noticer of the good.

What do you like to do in your free time?
Spend time with my family; husband Bryan and three kids, ages 10, 8, and 4. We live on a lake which makes for lots of fun swimming, fishing and playing. We enjoy camping and trips to the desert for off-roading adventures!

What leadership thinks: “Shelby is an excellent communicator with ExamOne customers. She is detailed, highly organized, and fun to work with. We have several customers who come back to us and say how much they enjoy working with Shelby. That’s exactly what we need from the Account Manager position.” – Joey Grant, Senior Vice President of Commercial Sales

On track for success in 2019

by Stuart Smith on March 21, 2019

4 paths to help us and our clients win this year

Our operations and sales teams recently came together for annual strategy and training meetings in Kansas City. While together, I shared ExamOne’s direction for 2019 and a favorite sports moment that I believe illustrates how we and our life insurance clients can achieve success this year.

At the 1992 Summer Olympic Games in Barcelona, Spain, the US Men’s 4×100 relay team shattered the previous world record, despite starting the race towards the back of the pack. So how did they start from behind and then win with such a large margin? It required each runner to execute their leg of the race with maximum effort. And when it was time for them to pass the baton ahead, they executed the pass with perfection. Watch for yourself here.

I’ve drawn inspiration from this race because it symbolizes how our company has competed and evolved in the past year. Our dedicated employees have contributed maximum effort and now we are gaining momentum,but the race is far from over. How will the race end? I believe that success relies on these 4 things.

Heading in the same direction

This may seem like an obvious observation. However, as the life insurance industry shifted over the recent years, it was time for us to recalibrate our client compass as well. Now, our direction is clear. We know that we must be customer-centric first. This clarity drives our innovative solutions like comprehensive and flexible health data insight solutions that our clients need to help them move forward.

Sharing a path to success

A gold medal was the ultimate measure of success for the 1992 Olympic team.  But how do you define success? Success is measured differently among companies, clients, and individuals. Yet helping protect families with life insurance is a goal we all share. This common objective drives our commitment to provide data products like the recently announced expanded laboratory history to empower clients to make decisions quickly and confidently. Our IT advancements and consumer-friendly screening options are also modernizing the life insurance application process for applicants.

“Sharing the company vision with employees during our annual meeting was very refreshing and inspiring. We have a unique opportunity to meet our customers’ needs and drive growth for both us and our clients. I now know how we can get there together.” – ExamOne employee

Trusting in the handoff

The handoff is critical in a relay race and in business. Our teams understand how their roles fit together to form a strong unit ready to carry the baton when it’s their time. We’ve built and aligned our teams so that clients have trust that when they “hand off” their business to us it’s our top priority. This year we structured our annual meetings into smaller, specific work groups so that the messaging and training was very targeted to help empower each group. Now our teams are better positioned to help you work more effectively.

Appreciating the effort

For me, the most powerful image of that Olympic race is the team coming together to celebrate after their victory. I believe it is always important to take time to recognize employees’ accomplishments and praise team efforts. To our clients, I personally want to acknowledge how much we appreciate your partnership. Together, we are all learning how to navigate the current state of the business.

One person alone can’t win a relay race; only a team can win. Our team—the combination of dedicated employees and our loyal customers— who will help us and our industry come out ahead.

ExamOne employee awards and recognition

February 25, 2019 Uncategorized

Celebrating our successes Each year at our annual meetings we recognize our accomplishments from the previous year. Below are pictures of all employees that were winners and our highest honors “of the year” award winners are also listed. It’s the dedication of these employees that helps us provide superior service to our clients and life […]

Read the full article →

Behind-the-scene people helping provide peace of mind with life insurance

September 27, 2018 #Committed2 You

Last month, we featured our examiners who have “saved the day” during the life insurance application process. The personal interaction associated with health exams often makes examiners the “face” of ExamOne for the life insurance applicants. Now, we want to acknowledge more employees who could be considered the “ears” and “voice” of ExamOne. Meet some of […]

Read the full article →

Reimagine 2018: New vision for a new year

February 27, 2018 Uncategorized

Reflect, recharge, reinvent. These were key themes at the 2018 ExamOne Convention which took place in Kansas City, February 12-14. More than 270 ExamOne associates gathered to learn about the company’s direction in 2018 and the message was simple: customer focus, innovation, urgency, and respect are key priorities as we move forward in a changing […]

Read the full article →

Top 4 blog posts from 2017

February 8, 2018 Uncategorized

Here’s a look back on our top four blog posts of 2017. As our industry continues to evolve, will these be the same topics top of mind this year, or will there be totally new trends for 2018? Follow our blog as we discover and address them this year. We are excited to learn more […]

Read the full article →

ExamOne 2.0 is here – ExamOne Convention 2017

March 1, 2017 Uncategorized

Change in the life insurance industry. Change in our company. Change in us. These changes and how we are adapting to them were the recurring messages at the 2017 ExamOne Convention in Kansas City, February 13-17. “We will continue to grow by adapting to market changes,” said ExamOne President Troy Hartman. “Investment in our people […]

Read the full article →

Is “quick and easy” the right message for life insurance?

May 20, 2016 Uncategorized

In a time where we can have almost anything by simply tapping a small electronic device, many consumers have adapted to a “quick and easy” world. But at what point is quick and easy not the right decision and when should a consumer be okay with that? Life insurance is a valuable tool in a family’s overall […]

Read the full article →

Our Paperless Process

April 21, 2016 Uncategorized

Introducing our eSignature paperless process. With DocuSign eSignautre, documents are immediately processed, saving time and paper.

Read the full article →

After more than a decade of decline, Center for Disease Control finds heart failure-related deaths increasing in the U.S.

March 15, 2016 Uncategorized

Heart failure continues to be a major public health problem in the United States, leading to significant morbidity and mortality. The Center for Disease Control (CDC) has found that the age-adjusted rate for heart failure-related deaths has actually increased from 2012 through 2014. This disease increase can cause an increased burden to both the individuals […]

Read the full article →