Recently our company honored more than 6,000 colleagues observing a Quest Diagnostics milestone service anniversary—5 years or more, in increments of 5 years. ExamOne employees made up 445 of those employees.

While our in-person celebrations may be delayed, we still want to celebrate and recognize our colleagues. “ExamOne is fortunate to have so many long-time employees. The dedication and experience they bring to our teams are vital to the success of our company. Thank you for your current and future contributions,” said ExamOne President Joey Grant.

Join us in sharing our appreciation to these employees for reaching significant milestones. See the list here.

Meet a couple of our milestone anniversary employees 35 and 40 years of service

Meet Barb Nelson, Specimen Processing Managers with 40 years of service, and Carla Wiseman, Strategic Account Executive with 35 years of service.

Barb Nelson began her career with ExamOne 40 years ago when her summer job as a specimen processor turned into a long-term position as a laboratory technician. Now Barb leads the whole department where she began her career. She is also a leader in the Quest Women in Leadership Midwest chapter and was awarded the 2015 Inspirational Leader Award within all of Quest Diagnostics.

“You must remember there is someone who has crossed your path today who deserves and desires recognition, so you must pay it forward. ” Barb Nelson

Barb offers this career advice to others: “You need goals, communication, trust, and accountability, but you must have and give recognition. When you receive the recognition you hold onto that moment for as long as you can because it makes you feel so good. As it fades, and it will, you must remember there is someone who has crossed your path today who deserves and desires recognition, so you must pay it forward. ”

The work that Barb and her teams do is vital to serving our life insurance clients and applicants, and to the overall success of ExamOne. Barb credits technological advances and how ExamOne has evolved to meet clients’ needs for her successful track record. However, there is another important reason she does what she does. “I cherish the care and support that so many of my colleagues have shown me since Day 1 and along the way not only professionally, but personally. I reflect on those memories with great comfort and plenty of laughter and for that, I say thank you ExamOne.  I love that you are part of my family.”

Carla Wiseman has always been on the front lines. First, she was a Medical Technologist in the laboratory 35 years ago; now, she works with clients every day as a Strategic Account Executive.

Carla offers this career advice to others: “Always give more than is expected. Go the extra mile. Whether you are working in the lab or in sales and account management, it’s the right thing to do.”

Cara lives that motto as well. She helps leads our charity-outreach QuestCAN committee, is active in Women in Leadership, and is on several industry boards. If you have visited our Lenexa laboratory you may have met her because she one of our “official” lab tour guides. She has shared her expertise and knowledge with hundreds of visiting clients, dignitaries and employees over the years. She says, “I am always proud of our company when I give a tour of our laboratory. Most people have no idea what to expect and are very impressed with our people and our facility.”

Carla’s coworker and clients also know how much she gives.

“I don’t know anyone who is more dedicated to helping solve clients’ needs than Carla. She works for them from dusk to dawn sometimes. At the same time, she is still one of the first to step up to help other colleagues when needed. I am proud to call her a coworker and a friend,” Betsy Sears, ExamOne Executive Vice President of Laboratory Strategy and Sales.

Carla says, “Working at ExamOne is having a second family. We have the best and most caring employees.”

The ExamOne family thanks Barb, Carla, and all of this year’s milestone years of service employees.

6 easy ways to maximize your life insurance pipeline

by Allison Shuman on May 27, 2020

We know it’s important to have a healthy pipeline, not only so you continue to get paid, but also so you can serve your clients’ needs. Our team shares six easy tips on how to maximize your life insurance pipeline.

Let’s talk about life

The first step to a healthy pipeline is generating as many new applications as possible. Whether you’re new to the business or have been writing for many years, you have probably worked on your pitch. During this unprecedented time, you are finding new ways of talking about life insurance. Everyone has people who depend on them, so look for interesting ways to communicate their financial needs and the value of holding a life insurance policy for protection. Here are a few tips on how to communicate with your clients during a crisis.

Take time to explain the process

As your partners in the paramedical process, we’ve noticed applicants tend to follow through more quickly if they are well prepared. Be sure to take time to go over which steps will be required of them and how they can help ensure the best results. You can find a wealth of resources on our applicant website, MyExamOne.com.

Don’t wait for the call

Ever received a call from us saying your applicant has not responded? If they are required to complete a Personal Health History Interview, be sure to share the call-in number when their application is created. If an exam is required, use our real-time scheduling tool (ScheduleNow™) whenever possible to get your client scheduled at a time and place that is comfortable for them. In an effort to give applicants more appointment options, we have extended the scheduling window and examiner availability from 10 days to 45 days.

Leverage a national network

When it comes time to complete your client’s exam, we offer many choices through our extensive national network. In today’s world, applicant safety and convenience are important factors to consider when it comes to the location of life insurance exams. As a Quest Diagnostics company, ExamOne’s national collection network includes Quest exam centers to give your applicants even more options. With thousands of exam centers across the country, we make it easy for applicants to complete their exams at a time and location that fits their schedules. In light of the COVID-19 emergency, we have taken additional measures to bolster preparedness at our Quest exam centers. Read more

Keep track of your cases

You can use our online tracking tools to make sure your cases are progressing and know when the information has been delivered to your underwriter. Case status can be accessed through our online portal, automatic email status updates, and through carrier access points. Did you know that you can connect with our Customer Service team and receive assistance on your orders by using the “Contact Us” button on the portal?

Reach out after the exam

A great way to build on your efforts is to ask for referralsalways! Reach out to your client after their exam to ask for feedback and provide information on how they can access a copy of their laboratory test results. If they are happy with their experience, that conversation may be a great time to ask them about anyone else in their life who may also need to update their coverage.

As you manage your pipeline, our national network of ExamOne representatives and local branch offices are here to help. You can schedule a review with your local representative to help identify any areas where the paramed process could be smoother. We want to help your business grow, even during this challenging time.

How to communicate with your clients during a crisis

April 28, 2020 Producers

These are uncharted times—for you, your clients and the world. However, during a crisis, your clients still need to hear from you, now more than ever. Below are some tips that experts have shared recently on how to communicate with your clients during the current coronavirus crisis. Be proactive A Harvard Business Review article reports […]

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Helping you protect your employees with temperature check screenings by healthcare professionals

April 15, 2020 #Committed2 You

As you may have seen in the news recently, some of the largest US employers, including Walmart and Amazon, are implementing employee temperature checks as a safety and detection tool to help protect their employees. Government guidance The U.S. Equal Employment Opportunity Commission (EEOC) issued guidance in mid-March, saying it is legal for companies to ask employees […]

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‘Tis the season to protect families with life insurance

December 18, 2019 Applicants

The busy holidays may not seem like the most convenient time to apply for life insurance. However, the time spent with family and friends is a perfect reminder of the importance of protecting their futures with life insurance. Here are three reasons the holiday season may be the perfect time for your prospective client to […]

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Demystifying the life insurance medical requirement process: How you can help your clients prepare

December 11, 2019 Brokers

You trust us to handle this important step in your client’s journey to protecting their family, but how are the health data for life insurance policy collected? It’s likely that if you’re not sure of some of this terminology, neither are your clients. We’ve found that key information about the process shared by you, as […]

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Employees are crucial to ExamOne’s success

June 6, 2019 #Committed2 You

At ExamOne we’re committed to helping protect loved ones with life insurance. Our employees are a crucial element in our success. Each year, we recognize the efforts of the hardworking employees who are proven leaders in demonstrating our commitment to the life insurance industry. We recently connected with each winner to learn more about them […]

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On track for success in 2019

March 21, 2019 Uncategorized

4 paths to help us and our clients win this year Our operations and sales teams recently came together for annual strategy and training meetings in Kansas City. While together, I shared ExamOne’s direction for 2019 and a favorite sports moment that I believe illustrates how we and our life insurance clients can achieve success […]

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Behind-the-scene people helping provide peace of mind with life insurance

September 27, 2018 #Committed2 You

Last month, we featured our examiners who have “saved the day” during the life insurance application process. The personal interaction associated with health exams often makes examiners the “face” of ExamOne for the life insurance applicants. Now, we want to acknowledge more employees who could be considered the “ears” and “voice” of ExamOne. Meet some of […]

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Reimagine 2018: New vision for a new year

February 27, 2018 Uncategorized

Reflect, recharge, reinvent. These were key themes at the 2018 ExamOne Convention which took place in Kansas City, February 12-14. More than 270 ExamOne associates gathered to learn about the company’s direction in 2018 and the message was simple: customer focus, innovation, urgency, and respect are key priorities as we move forward in a changing […]

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