applicant experience

Ask the Experts: Ensuring quality throughout the applicant exam process

July 26, 2016 Ask The Experts

Do applicants prefer visiting a paramedical service center for the exam? Why? Your applicants made an important decision to protect the ones they love, and ExamOne wants to make the application and examination process as quick and easy as possible. As part of that commitment, ExamOne offers your applicants the convenience of real-time appointment scheduling […]

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Committed to a positive experience for clients and applicants

July 13, 2016 #Committed2 You

At ExamOne, our employees are committed to being a premier service provider to life insurers, while creating a positive experience for those taking the important step of protecting their families with life insurance. Each year, we recognize the hardworking employees who have been leaders in demonstrating this commitment. The 2015 Regional Account Manager of the […]

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The top three quality errors that impact underwriting

May 3, 2016 Carriers

Paramedical exams and related laboratory testing are vital pieces of the underwriting process when issuing policies to life insurance applicants. Inaccurate or incomplete data about an applicant could place him or her in the wrong risk pool, skewing their rating. Alternatively, the mistake can be an overlooked medical condition, leaving an insurance company exposed to […]

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Our Paperless Process

April 21, 2016 Uncategorized

Introducing our eSignature paperless process. With DocuSign eSignautre, documents are immediately processed, saving time and paper.

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Monitoring & Measuring the Applicant Experience

January 26, 2016 #Committed2 You

Mystery Shopper Program The Mystery Shopper Program acts as a quality measure for the paramedical exam process. This program measures and improves the applicant experience from scheduling through exam completion. It also measures each step of the exam process (blood, urine and physical measurements), to identify possible areas for improvement. Since implementation of the program […]

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In 2015, I’m Committed To: The Applicant Experience

October 13, 2015 #Committed2 You

ExamOne’s success depends on the quality of every applicant’s experience when applying for life insurance. Jeremy Whitley serves as ExamOne’s Quality Manager, and he and his quality assurance team are committed to leading the industry in quality. “We are committed to continuously improving the applicant experience,” said Jeremy. “We proactively pursue quality by ensuring data […]

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Mystery Shopper Pilot Reveals High Scores

December 19, 2013 Producers

Last week’s blog introduced our Mystery Shopper Program that was launched this year and how it has helped improve the overall quality and applicant’s experience. Since July, 111 assessments have been completed. We are pleased with our results from this pilot, scoring 90% or above in the overall rating, the paramedical exam and examiner interaction. […]

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Mystery Shopper Program helps improve Quality

December 9, 2013 Carriers

ExamOne places an immense emphasis on quality, and we’ll continue to do so in 2014. An inaccurate result can jeopardize the relationship between a producer and a client. A broker, who has a choice of which insurers to work with, may opt not to use insurers that have unreliable underwriting. Our new Mystery Shopper Program […]

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Electronic Laboratory ID Slip

February 20, 2013 Carriers

Our new laboratory ID slip is designed for the iPad and is being piloted now. This new electronic form has several benefits for the applicant, examiner and the insurance company, including: Improved applicant experience by eliminating repetitive questions Data output of the laboratory ID Slip information increases efficiency by enabling you to automate your review […]

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Online Lab Results: Increase Your Applicant’s Health Awareness

June 13, 2012 Carriers

Today, more than ever, concerns about growing healthcare costs are influencing people to lead healthier lifestyles. With this intensified motivation for better health in mind, we have a service that will increase your applicant’s awareness of his or her current health status. Online Lab Results Applicants whose specimens are tested at ExamOne can register on […]

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