health insights

Are you providing the applicant’s email address when you place the order with ExamOne?

Here are four reasons why the applicant’s email is important:

turnaround time

Improve exam cycle time

When the applicant’s email address is provided on the case, we will email* them an appointment confirmation with important details prior to their exam. If you’re not able to settle on an appointment time when you place the order, we can email* the applicant instructions on how to use ScheduleNow to book their own appointment at a time and place that is convenient for them.

Enhance the exam experience

Applicants will receive an email* with a checklist and links to our applicant-focused website, MyExamOne.com. Here they can find frequently asked questions and helpful information to feel prepared for the exam.

Empower applicants with health insights

A comprehensive wellness report on an interactive online platform engages applicants and encourages them to adopt a healthier lifestyle. Within 7 to 14 days of the completed exam, we’ll notify the applicant by email that their results are ready and provide instructions on how to easily and securely access their laboratory results*.

Give applicants a voice

Feedback from your applicants is a powerful way for us to gauge how we’re performing during the paramedical exam process. Applicants receive an email* reminder to complete a short survey and tell us about their exam experience.

 

We are committed to putting your applicants first and ensuring they have a smooth, positive experience throughout the life insurance application process. Providing the applicant’s email address is a helpful way to enhance the experience and empower better health.

*Subject to the insurance company’s participation in this service

examone customer surveyThroughout the past year, ExamOne has been changing. We’ve taken steps to ensure we are focused on the right thing—you, our customer. We also established a new mission to empower your decisions with health-based insights, a mission we believe supports both insurers and applicants on the journey to protecting more families with life insurance.

In August, we conducted a national customer survey. Our goal is to better understand our customers’ experiences across all interactions with our company. We found that our mission of empowerment works both ways. Now, we are using the insights you shared with us to empower the decisions we make next in order to continue serving as a valuable partner to you.

How we can serve you better

Your feedback helped us identify three key areas where we can create a better experience for our customers: turnaround times, network coverage and scheduling, and applicant experience. Here is a brief overview of how we plan to address the opportunities you highlighted.

turnaround time

Reduce turnaround times

We are assessing our workflows and systems to identify ways we can improve turnaround times.

paramedical exam

Improve network coverage

At the end of October, we are expanding our exam center network to hundreds of additional locations to provide you and your applicants more appointment options. We are also working to enhance our scheduling platforms and processes to simplify the scheduling process and increase availability. We will share details on these initiatives in the next few issues of our Insight newsletter.

applicant experience

Enhance applicant experience

In addition to our quality management programs that monitor examiner performance, we are analyzing and focusing our tools and programs to help reduce reschedule rates.

As these action plans continue to develop, we will share progress and next steps with you directly.

Thank you to everyone who completed our first customer survey. We appreciate your honesty and passion. The survey will be offered each year and we are excited about hearing your feedback.