life insurance exam

 

At ExamOne we are constantly looking for ways to improve the quality of our services and give your applicants a happier exam experience. One invaluable way for us to identify customer expectations, measure satisfaction levels, and uncover specific areas for improvement to the life insurance exam experience is through survey responses received from your applicants.

The results (shown in graphic) are based on feedback provided by life insurance applicants whose exams were conducted by ExamOne, whether by a paramedical technician at the applicants’ homes or workplaces, or at an ExamOne paramedical service center.

Hear what these applicants had to say…

Online laboratory results

This is a first for me—everything was accessible and easy to understand. I appreciate the clear explanation about what each result means, because it helped me better understand what each person needs to concentrate and work on in order to live longer. Thank you. Great job!!!!”

Exam experience

“The technician was excellent – friendly, explained everything, fit me into a very busy schedule, and was very efficient. Very well done!”

“I want to add that my practitioner, who conducted the exam, was delightful and professional. I really enjoyed my time with him, as he was personable, and he meticulously described the process. He was efficient and courteous. You just don’t find great service like this anymore, so I applaud your company for hiring seasoned professionals who know how to effectively get the job done, yet be a joy in the process.”

2017 Mystery Shopper Results

In addition to our post-exam survey for applicants, ExamOne utilizes a third-party mystery-shopper program to measure the applicant experience. In 2017, ExamOne scored 90% satisfaction on the interaction with the examiner. An overall satisfaction score of 90% was achieved from a compilation of scores and feedback on scheduling, examiner arrival and greeting, the exam itself, and examiner interaction.

These quality measures are used to help develop and enhance examiner training and workflows, allowing us to continually improve the applicant experience.

If you would like more information about these results, contact your Strategic Account Representative.

Three ways we put people first during the exam

by Jessica Wahaus on January 2, 2018

ExamOne is committed to developing solutions that not only assist our clients and partners in meeting their business goals, but also enable individuals to become better informed about their health and empower them to lead the lives they want to live. That’s why we take great care in fine-tuning our exam experience so it is centered on the individual. Read on to learn three ways we put people first when it comes to health exams.

Convenient access for participants

In today’s busy and very mobile society, consumers need options that meet their on-the-go lifestyles. Whether they are a life insurance applicant, a wellness program participant, or a health plan member, our extensive national network enables individuals to have an exam completed wherever it makes sense for them—whether that’s at home with a mobile phlebotomist, in a clinical setting at one of our paramedical offices, or at a special wellness event.

Actionable health insights

Increasing healthcare costs are a regular concern for many Americans and these concerns are putting an emphasis on healthy living and prevention. With this intensified motivation for better health in mind, ExamOne is committed to providing individuals with tools that empower healthy lifestyles. Many of our paramedical exam solutions, including those for life insurance applicants, health plan members and wellness programs, offer a follow-up health report to the participant that provides invaluable information on their current health status.

Consistent positive experience

Our medical information collection processes are centered on creating a positive experience for the individual. From our call center health history interviews, to the exam scheduling and completion, we employ straight-through processes to ensure the experience for the individual is efficient and convenient. We also take great care to ensure quality, and we measure performance metrics that drive improvements in accuracy as well as experience.

More than 70 percent of medical decisions are based on laboratory results1 and we believe that by making the road to obtaining those results a positive experience, we can help people achieve their health goals. Convenient access to exam options, insightful personal health data and a smooth process all contribute to empowering individuals to take control of their health.


References

  1. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3799218/

Let us be your extended new business team

December 1, 2017 #Committed2 You

Our Brokerage Sales team is committed to growing your business and the applicant’s experience. We look forward to working with you and your organization this year. Feel free to contact our dedicated team for more information.   Melanie Carter | Vice President, Sales Melanie has been an active professional in the insurance industry, servicing the paramedical needs for […]

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Applicants want to see our commitment to them

June 15, 2017 Carriers

Transparency:  characterized by visibility or accessibility of information especially concerning business practices. I recently came across an article on my LinkedIn news feed posted by LIMRA – “What kind of experience do consumers want when buying life insurance.” I was excited to gain this applicant insight because: 1) The MIB index showed three consecutive months […]

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Welcoming busy applicants with choice and convenience

January 18, 2017 Applicants

Location, location, location. This is a common catch phrase in real estate, but it’s also becoming more important to life insurance applicants as well. In today’s busy and very mobile society, consumers—including life insurance applicants—want options that best meet their on-the-go lifestyles. To meet this growing consumer demand, ExamOne gives applicants a choice when deciding […]

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Ask the Experts: Ensuring quality throughout the applicant exam process

July 26, 2016 Ask The Experts

Do applicants prefer visiting a paramedical service center for the exam? Why? Your applicants made an important decision to protect the ones they love, and ExamOne wants to make the application and examination process as quick and easy as possible. As part of that commitment, ExamOne offers your applicants the convenience of real-time appointment scheduling […]

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Do you want to improve your completion rate?

May 29, 2015 Carriers

The industry average turnaround time is two weeks. Schedule Now averages a turnaround time of one week by using multiple locations, real-time scheduling and more accurate examiner calendars. Applicant convenience is the most important piece of scheduling and we offer multiple location options – home, work, local ExamOne office or one of our Quest Diagnostics […]

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Life Insurance – A Key Part of a Sound Financial Plan

September 3, 2013 Carriers

–ExamOne Marks Life Insurance Awareness Month in September LENEXA, Kansas, August 30, 2013 – ExamOne, a leader of laboratory testing, underwriting and paramedical services to the life insurance industry, is supporting Life Insurance Awareness Month, organized by the Life and Health Insurance Foundation for Education (LIFE). During the month of September, the LIFE Foundation is […]

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Taking Quality another step further

April 30, 2013 Carriers

Last year a great amount of effort was spent by our Quality department attempting to improve the quality of services performed by our paramedical network. This inward look resulted in improved data analytics, cleaner reporting and more timely communication to the field. We are not only looking inward, but also forward. Technological improvements are driving […]

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Not so “fast”

March 22, 2013 Carriers

For as long as we can remember, the clinical standard has stressed the importance of fasting to receive accurate laboratory results. Fasting is still the Gold Standard and should be followed if at all possible. However, recent studies are now showing that only a minimal change will be reflected in the lipid panels with varied […]

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