life insurance exam

2,300 exam centers to be available to life insurance applicants this fall

In the quest to improve the life insurance applicant experience, ExamOne is continuing to open up more appointment options through our nationwide network of Patient Service Centers (PSC). Throughout  2018 and into 2019, we grew our existing network to 1,500 exam centers, creating more than 15,000 additional weekly appointment times. This fall, the number of exam centers will increase to approximately 2,300 exam centers, dramatically increasing afternoon appointment availability.

“I enjoyed the convenience of having several options for my appointment so it would fit my schedule.” – Life insurance applicant

Consumers tell us that they appreciate the convenience of more exam locations and appointment times. As the process is simplified, the idea of obtaining life insurance can appeal to more individuals. This expansion of locations and appointment times, in addition to online scheduling tools and less stringent fasting restrictions before exams, gives applicants more choices than ever before.

“Our customers and applicants trust the established clinic and professional reputation of Quest Diagnostics.”
– Rick Kingcade, ExamOne Chief Operating Officer

“As part of Quest Diagnostics, we are the only service provider in our field with a national network of fixed-site locations, and leveraging those locations for life insurance applicants elevates ExamOne to a level of service unparalleled in our industry. Our customers and applicants trust the established clinic and professional reputation of Quest Diagnostics,” said Rick Kingcade, ExamOne Chief Operating Officer.

As the exam center footprint expands, so do applicants’ options. Consumers now have more choices than before and fewer reasons not to complete the life insurance application process. Find exam center locations at ExamOne.com/Locations.

Savvy consumers research big purchases, like life insurance, online. With YouTube considered the 2nd most-used search engine, many are finding this information in video format. In addition to research, studies show that 90% of customers said videos helped them make buying decisions. Increased traffic and views of ExamOne’s video content on the ExamOne YouTube page reflect these trends.

Our stats show that these are 3 of our most popular videos on the ExamOne YouTube page this year. See how simply clicking the play button can help educate agents, brokers, and life insurance applicants on the application process.


1. How to prepare for a life insurance exam

Sharing this video with your clients helps ensure a smooth and convenient experience during the application process. The video outlines each step of the exam process so applicants are more prepared. If an applicant discovers this video in their personal research, the content is applicable for the majority of insurers’ procedures so you can be confident that they received accurate information.


2. Online laboratory results from ExamOne

This video is also beneficial to agents, brokers, and applicants. Watching this video can help agents and brokers become more familiar with the value-added benefit of online laboratory results they are providing to their clients. In addition, seeing the consumer-friendly, interactive online experience of an applicant’s personal health data can help reinforce their decision of the importance of completing the application process.

The video is also available in French.


3. ScheduleNow™ enhancements

“How to” videos are some of the most popular on the internet. This video is similar in nature because it walks agents and brokers through the enhanced features on our online scheduling platform. The video demo outlines the steps on how to utilize our real-time availability appointment calendar with improved examiner location and exam center location matching. You and your applicants can both benefit from scheduling online with reduced turnaround times.

With 100 million internet users watching online videos each day, the popularity and need for consumer research and education in video format will continue to grow. When our clients and consumers go to the “search bar” to find the life insurance tools and resources they need, ExamOne’s extensive video library on our YouTube page is on 24 hours a day, 7 days a week.


Find more tips on how to use videos to engage and educate consumers on life insurance in this blog post.

Recent scheduling enhancements place an emphasis on the applicant experience

March 18, 2019 Brokers

ScheduleNow™ is a modern scheduling platform that helps speed up the application process. All ExamOne clients can take advantage of ScheduleNow’s capabilities, national coverage, and flexibility. Recent improvements to the scheduling platform allow users to quickly identify the best days and times to schedule appointments. If an examiner or exam center is not available, the […]

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Customer survey update: How customer feedback empowers innovation

March 12, 2019 Brokers

Using feedback from our customer survey, we’ve put together six action plan teams to address key opportunities our customers highlighted. Find out what they’re working on now.

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2017 Applicant Survey Results: Making life insurance exams easier for applicants

April 17, 2018 #Committed2 You

  At ExamOne we are constantly looking for ways to improve the quality of our services and give your applicants a happier exam experience. One invaluable way for us to identify customer expectations, measure satisfaction levels, and uncover specific areas for improvement to the life insurance exam experience is through survey responses received from your […]

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Three ways we put people first during the exam

January 2, 2018 Carriers

ExamOne is committed to developing solutions that not only assist our clients and partners in meeting their business goals, but also enable individuals to become better informed about their health and empower them to lead the lives they want to live. That’s why we take great care in fine-tuning our exam experience so it is […]

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Let us be your extended new business team

December 1, 2017 #Committed2 You

Our Brokerage Sales team is committed to growing your business and the applicant’s experience. We look forward to working with you and your organization this year. Feel free to contact our dedicated team for more information.   Melanie Carter | Vice President, Sales Melanie has been an active professional in the insurance industry, servicing the paramedical needs for […]

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Applicants want to see our commitment to them

June 15, 2017 Carriers

Transparency:  characterized by visibility or accessibility of information especially concerning business practices. I recently came across an article on my LinkedIn news feed posted by LIMRA – “What kind of experience do consumers want when buying life insurance.” I was excited to gain this applicant insight because: 1) The MIB index showed three consecutive months […]

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Welcoming busy applicants with choice and convenience

January 18, 2017 Applicants

Location, location, location. This is a common catch phrase in real estate, but it’s also becoming more important to life insurance applicants as well. In today’s busy and very mobile society, consumers—including life insurance applicants—want options that best meet their on-the-go lifestyles. To meet this growing consumer demand, ExamOne gives applicants a choice when deciding […]

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Ask the Experts: Ensuring quality throughout the applicant exam process

July 26, 2016 Ask The Experts

Do applicants prefer visiting a paramedical service center for the exam? Why? Your applicants made an important decision to protect the ones they love, and ExamOne wants to make the application and examination process as quick and easy as possible. As part of that commitment, ExamOne offers your applicants the convenience of real-time appointment scheduling […]

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