online laboratory results

September celebrates Life Insurance Awareness Month

by Lindsey Amaya on August 31, 2018

As a leading provider of decision support products for life insurers, we are excited to support one of the industry’s important initiatives – Life Insurance Awareness Month (LIAM). Today, nearly 60% of adults own some type of life insurance, but research shows the coverage they have may not be enough. More than one-third of all households say they would feel adverse financial impacts within a month if their primary wage earner died.[1]

This year ExamOne President, Stuart Smith, will be participating in his first Life Insurance Awareness Month. “I think it is great to see the industry come together to help raise awareness on the importance of life insurance. It plays a critical role in a family’s financial planning, and our goal is to ensure our part of the process is easy and convenient for each applicant we touch.”

To help applicants during the life insurance application process, our dedicated website, MyExamOne.com, offers resources to help consumers feel prepared and at ease while completing their life insurance journey. From frequently asked questions to accessing the results of their laboratory tests, applicants use this site to better understand what they can expect during the medical history interview and paramedical exam.

online laboratory resultsAdditionally, we are excited to help empower applicants with access to their personal health results. Through Inside Look® and our new Inside Wellness® reports, applicants receive their laboratory results after their paramedical exam is complete.* Each of our wellness reports have been recognized as game-changers in the industry and have been finalist of the Life Insurance Direct Marketing Association (LIDMA) Innovation Award. Inside Look was a finalist in 2017 this year Inside Wellness is a top finalist. From an interactive online platform to a comprehensive wellness report, applicants stay engaged and encouraged to live a healthier lifestyle.

For more information on ExamOne.com and Life Insurance Awareness Month, you can visit https://www.examone.com/life-insurance/.


[1] 2018 LIMRA and Life Happens Insurance Barometer Study

 

At ExamOne we are constantly looking for ways to improve the quality of our services and give your applicants a happier exam experience. One invaluable way for us to identify customer expectations, measure satisfaction levels, and uncover specific areas for improvement to the life insurance exam experience is through survey responses received from your applicants.

The results (shown in graphic) are based on feedback provided by life insurance applicants whose exams were conducted by ExamOne, whether by a paramedical technician at the applicants’ homes or workplaces, or at an ExamOne paramedical service center.

Hear what these applicants had to say…

Online laboratory results

This is a first for me—everything was accessible and easy to understand. I appreciate the clear explanation about what each result means, because it helped me better understand what each person needs to concentrate and work on in order to live longer. Thank you. Great job!!!!”

Exam experience

“The technician was excellent – friendly, explained everything, fit me into a very busy schedule, and was very efficient. Very well done!”

“I want to add that my practitioner, who conducted the exam, was delightful and professional. I really enjoyed my time with him, as he was personable, and he meticulously described the process. He was efficient and courteous. You just don’t find great service like this anymore, so I applaud your company for hiring seasoned professionals who know how to effectively get the job done, yet be a joy in the process.”

2017 Mystery Shopper Results

In addition to our post-exam survey for applicants, ExamOne utilizes a third-party mystery-shopper program to measure the applicant experience. In 2017, ExamOne scored 90% satisfaction on the interaction with the examiner. An overall satisfaction score of 90% was achieved from a compilation of scores and feedback on scheduling, examiner arrival and greeting, the exam itself, and examiner interaction.

These quality measures are used to help develop and enhance examiner training and workflows, allowing us to continually improve the applicant experience.

If you would like more information about these results, contact your Strategic Account Representative.

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More Than 800,000 Applicants Have Viewed Their Results Online

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With our online laboratory results we’re sharing more than just test values. The information we deliver includes detailed insight empowering applicants to take action. Four years ago we committed to ensuring every applicant has convenient, online access to his or her laboratory results. Today, more than 800,000 life insurance applicants have viewed their laboratory results via […]

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ExamOne Receives Empowering Better Health Award from Quest Diagnostics

February 10, 2015 Carriers

February 10, 2015 – Today ExamOne received one of Quest’s most prestigious annual awards – the Empowering Better Health Award – in recognition of its innovative consumer health tool, Inside Look® Online. Members of the product, marketing and information technology teams accepted the award on behalf of ExamOne at a special ceremony during the 2015 National […]

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