WillmsAs the Director of our Electronic Data Collections Center, Kathy Willms is committed to ensuring our interviewers provide the best applicant experience possible. Your applicants have made an important decision to move forward with the life insurance process and they are providing personal information to someone they have never met over the phone. It is our interviewers’ job to make your applicants feel comfortable during this part of the process.

To ensure our interviewers are meeting the highest of expectations, a dedicated quality team reviews the interviews and grades the interviewers on a series of components. This helps keep the interviewer accountable for their role in the process and helps the supervisors coach interviewers if/when needed.

Additionally, Kathy is committed to ensuring we have an acceptable turnaround time. Her team knows the application process can be time sensitive and they want to do their part to complete this portion of the process as quickly as possible.

To date, nearly 900,000 interviews have been completed in the call center. “I’m proud of our interviewers and the job they do,” said Kathy Willms. “They work very hard to provide exceptional service to each insurance applicant who completes their interview with us. We wouldn’t be able to do this without their commitment.”

Three Reasons You Should Purchase Life Insurance

by Troy Hartman on September 15, 2015

I look forward to September every year because it’s when I get to share my enthusiasm for the importance of life insurance to an even broader audience than normal. ExamOne has always been a strong supporter of Life Insurance Awareness Month. And this year, it’s an even more exciting time since according to the MIB Life Index1 our industry is showing slow but steady growth.

To help educate the public on the importance of life insurance, I encourage our employees to have a simple “elevator” speech about more than just our company and our offerings. Let’s start talking about the bigger picture — the real reasons for life insurance. If we were to have this conversation at my sons’ football or baseball game, my three top reasons would be simple and straightforward: it protects your family, it’s inexpensive and the process is simple.

Protection For Your Family

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The most obvious reason to buy life insurance is to protect your family. If you’re a contributor to your family’s income, have you considered what your family would do if something were to happen to you? And if you think just because you are a stay-at-home parent you don’t need life insurance, guess again. According to Life Health Pro, if a stay-at-home mom was paid for all her work and contributions to her family over the course of a year, she would earn $117,000.  Having life insurance can help cover funeral costs, child care or act as income replacement in the case of death, but it also helps pay off any loans you’ve accrued, such as a house mortgage, car payment, credit card debt or student loans. If you have life insurance, your family won’t be scrambling for money to cover all of these costs in the event of your death.

It’s Not Expensive 

Everyone assumes monthly premiums for life insurance are very expensive, but this isn’t the case at all. According to LIMRA and Life Happens’ 2015 Barometer Study, 80% of Americans misjudge the cost of term life insurance. Did you know that a $250,000 policy for a healthy male in his 30’s could cost as low as $13 a month, which averages $160 per year? Many people pay more than $13 monthly for their cell phone bill or cable bill, and life insurance is a much more important investment.

The Application Process Isn’t as Difficult As You Think 

There are many different ways to get life insurance, and all of them are easier than you think. People often use agents or financial managers who can assist you with deciding how much insurance or what type of coverage you need. And there are many options out there for life insurance agents. If you’re looking for one close to you, you can use Life Happens’ agent locator, which receives its information from the National Association of Insurance and Financial Advisors.

Receiving life insurance through your employer is another option. Most employers will provide basic group life insurance coverage and also offer options for a voluntary, employee-paid policy. However, it’s important to note that life insurance solely through your employer is often not enough coverage and it cannot be taken with you if you switch employers. Having an additional life insurance policy is a good idea.

As you can see, life insurance really can be easy and inexpensive. While challenges and changes in our industry still exist, this month we all can agree on one constant — the need and importance for life insurance never changes. Help us keep the conversation going and be committed to reaching the 95 million Americans2 not protected with life insurance. Who knows what a difference you may make with some simple and straightforward talk at the next sporting event.


[1] http://www.mibgroup.com/riskanalytics/life_index_pr.html


Prostate Cancer Awareness Month

September 8, 2015 Carriers

Prostate cancer is the second most common type of cancer among men, and about 1 in 7 men will be diagnosed with it in their lifetime.[1] In order to raise awareness about this disease, September was designated as Prostate Cancer Awareness Month, and serves as a reminder for many men to get the testing they […]

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ExamOne Shows Support For Life Insurance Awareness Month

August 31, 2015 Carriers

September kicks off Life Insurance Awareness Month, an event that’s more important than ever, especially considering there are more than 95 million Americans who do not have life insurance coverage at all[1]. The goal of the event is to educate Americans about the need for coverage and correct many misconceptions the public believes about life […]

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Feel Confident in Your Underwriting Decisions

August 24, 2015 Carriers

With our exclusive access to clinical laboratory results from Quest Diagnostics, underwriters now have faster access to specific health information from applicants. If applicant consent* is obtained, underwriters are provided with instant protective value through the historical health database by receiving information that would traditionally be found in the APS. Additionally, by checking the clinical […]

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Laboratory 101: Trends in Laboratory Testing

August 11, 2015 Webinars

Trends in Laboratory Testing  From marijuana’s impact on mortality to utilizing A1c testing to identify applicants at risk for diabetes, Betsy will review how recent laboratory testing changes affect the underwriting process. This webcast will also address common myths surrounding applicant preparation and include plenty of question and answer time – giving you a chance […]

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In 2015, I’m Committed To: Finding Solutions That Help Simplify The Life Insurance Process

August 7, 2015 #Committed2 You

Our Vice President of Strategic Solutions, John Reynolds is committed to developing and refining best-in-class solutions for our clients and their applicants. Developing consumer-centric products such as Inside Look Online® has been a game changer for our industry. To date, more than 800,000 applicants have viewed their results online. That is a significant number of individuals […]

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Our Employees Are Commitment Champions

July 30, 2015 #Committed2 You

As you’ve seen in our advertising and on social media, we launched a “Committed” campaign this year. We wanted a theme to encompass three promises: our promise to be a leader in the life insurance industry; to help families protect their loved ones; and to be the best employer to our employees. We extended this […]

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Ask The Experts: Fasting and Specimen Transport

July 27, 2015 Ask The Experts

If an applicant does not fast before an exam, how will this impact their laboratory results? The only two results that will be impacted are triglycerides and glucose. Within three hours glucose should be normal; within eight hours triglycerides should be normal. What is the effect of a delayed specimen transport (from the time the […]

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New Online Ordering Site Saves You Time

July 20, 2015 Producers

The ExamOne ordering site has been updated from a portal designed for limited use to a more robust online ordering system. The previous portal interface was phased out last week and everyone has transitioned to Portal.ExamOne.com to order their paramedical, APS and Interview/Inspection orders. Since the roll out of original site in early 2014, more […]

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