Dawn ForstDawn Forst serves as the Director of Laboratory Operations for ExamOne and oversees laboratory operations for the Midwest region. Dawn and her team play a vital role in the critical testing ExamOne performs to help applicants obtain the protection of life insurance.

“Each day, our laboratory processes thousands of specimen samples and we perform thousands of laboratory tests,” said Dawn. “Our lab employees are critical to our success. Their commitment to quality and excellence ensures ExamOne consistently provides the highest quality results to our clients and the life insurance industry.”

At Quest Diagnostics and ExamOne, we perform and interpret millions of lab tests each year. Quality laboratory results help expedite the process for applicants obtaining life insurance and can enable them to become more aware of their health. Our lab employees are committed to providing insights for applicants and clients by delivering accurate results with the fastest turnaround times possible.

Get a look inside our Lenexa, Kansas laboratory in our YouTube virtual tour.

As an underwriter, wouldn’t it be great if you could gather greater insights into your applicants’ prescription history? What if there was a tool that helped facilitate precision underwriting?

In fall of 2014, ExamOne acquired MedPoint from OptumInsight. As part of ExamOne and Quest Diagnostics, our prescription database increased, providing you with a more in-depth review of your applicants’ prescription history. ScriptCheck® is now a more powerful tool aiding in the underwriting process.

Better data. More savings.

How does using ScriptCheck save you money? Underwriters tell us they only use three years of eligibility data to make decisions — anything more than that isn’t used. So while we receive the same seven years of eligibility as competitors do, we only provide the last three years to underwriters. This data is clean, accurate prescription data that allows you to make informed underwriting decisions about your applicants.

Additionally, as part of the new ownership ExamOne gained access to new data sources. Our database now provides access to over three billion new claims and eligibility records for clients. This provides our clients on average a 16 percent increase in hit rates.

Exclusive access to OptumRX

Quest Diagnostics has exclusive access to OptumRX claims information. OptumRX, owned by UnitedHealth Group is the third largest pharmacy benefit manager (PBM) in the country and is the preferred PBM of UnitedHealthcare. This data provides a more comprehensive review of your applicant’s prescription drug history.

Cleaner data, straight from the source

We currently access more than 70 percent of the PBM market. How does this affect you and your underwriting decisions? Through our PBM relationships we go directly to the source and collect the pharmacy claims regardless of where they fill their prescriptions. By using this strategy, you receive information on the drugs you care about for underwriting. It recognizes mail order maintenance as well as specialty drugs, in addition to any retail prescription purchases. This data approach provides you with the most complete and accurate picture of your applicant’s Rx claims history.

More intelligent design

With ScriptCheck’s new design, it will recognize when two names in the system are in fact the same individual. For example, a female fills a prescription, gets married a month later and changes her last name. The next time she fills a prescription her last name has changed. Our sophisticated algorithm will recognize this as the same individual and will combine all prescription history for both names. This same algorithm will also identify when two individuals who are on the same insurance plan, are not the same person.

Additionally, with this new infrastructure you will experience improved functionality. The new design will help you:

  • Identify potential diseases based on an individual’s prescription history
  • Determine if an applicant is following their maintenance drug plans as prescribed
  • Identify drug interactions that could be causing medical problems
  • Recognize specialties of all the doctors prescribing medication to your applicants
  • Uncover hidden health issues

We are excited about this new investment and the benefits it will provide to you. As a leader in the insurance industry, we are committed to helping our clients obtain the best and most accurate data, while also facilitating precision underwriting.

To find out more please contact our Strategic Product Owner, Stacy Steuart, at Stacy.R.Steuart@ExamOne.com.

June is Men’s Health Month

June 15, 2015 Carriers

This June, ExamOne is committed to raising awareness about men’s health. Many serious health conditions can be prevented or detected early with regular checkups. Below are some of the regular screenings recommended for men1: High blood cholesterol – Regular testing is recommended for men over 35. High blood cholesterol increases chances for heart disease, stroke […]

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Do You Want to Improve Your Completion Rate?

May 29, 2015 Producers

The industry average turnaround time is two weeks. Schedule Now averages a turnaround time of one week by using multiple locations, real-time scheduling and more accurate examiner calendars. Applicant convenience is the most important piece of scheduling and we offer multiple location options – home, work, local ExamOne office or one of our Quest Diagnostics […]

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In 2015, I Commit To: Ensuring Client Success and Security

May 22, 2015 Carriers

ExamOne is committed to our clients and their business, and we are constantly working to ensure their success. Rick Kingcade, Vice President, Business Development and Strategic Services, and his teams take that commitment to heart. “I’m committed to ensuring ExamOne leads the industry with resources and solutions that provide the highest level of security and protection […]

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In 2015, I Commit To: Customer Service

May 1, 2015 Carriers

John Ballou serves as ExamOne’s Director of Informatics, overseeing a team responsible for quality assurance, data reference and reporting. In 2015, John and his team continue to be committed to delivering the highest level of customer service: We are dedicated to a Six Sigma quality assurance process that ensures ExamOne continues to provide valuable, innovative […]

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More Than 800,000 Applicants Have Viewed Their Results Online

April 29, 2015 Producers

With our online laboratory results we’re sharing more than just test values. The information we deliver includes detailed insight empowering applicants to take action. Four years ago we committed to ensuring every applicant has convenient, online access to his or her laboratory results. Today, more than 800,000 life insurance applicants have viewed their laboratory results via […]

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2015 AHOU Conference Recap

April 29, 2015 Producers

Insurance underwriters nationwide gathered at the 2015 Association of Home Office Underwriters Conference April 26-29, 2015 in Washington D.C. to gain insights about what is affecting the insurance industry as well as knowledge about underwriting trends. ExamOne was there as a sponsor, exhibitor and the host of the company’s annual customer appreciation event. Our representatives […]

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Action from Insight – ExamOne and Quest Diagnostics Commitment

April 27, 2015 Carriers

Quest Diagnostics, parent company of ExamOne, is currently undergoing a brand refresh with a new look, a new logo and a new slogan: “Action from Insight.” In April, the logo made its debut on QuestDiagnostics.com and all of Quest’s social media sites. “We’re refreshing our brand. We’re tightening up our ability to talk about our […]

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April Is Alcohol Awareness Month

April 23, 2015 Carriers

During the month of April, the National Council on Alcoholism and Drug Dependence, Inc. (NCADD) sponsors Alcohol Awareness Month to increase public awareness and understanding, and reduce the stigma associated with alcoholism that too often prevents individuals and families from seeking help. Alcohol in the Workplace Alcohol abuse, which can lead to alcoholism, is a […]

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