ExamOne Supports Life Insurance Awareness Month in September

ExamOne, a leader of laboratory testing, underwriting and paramedical services to the life insurance industry, is supporting Life Insurance Awareness Month, organized by the Life and Health Insurance Foundation for Education (LIFE). During the month of September, the LIFE Foundation is highlighting the need for financial security among America’s households and the role of life insurance in meeting this need.

Boomer video websiteThis year, the LIFE Foundation is bringing back NFL MVP, Boomer Esiason. As a young child, Boomer experienced the hardship of losing his mother without any life insurance, leaving his father to care for his family alone.

“ExamOne has been supportive of Life Insurance Awareness and we have been dedicating more and more resources to support our clients in this regard,” said ExamOne President, Troy Hartman. “We have helped the life insurance industry make great strides in efficiency and improving the experience of their applicants when they are getting insurance. Life insurance is too often an overlooked element in financial security for consumers and people need to be reminded of its value; so, we are happy to be joining about 100 of our partners to help in this initiative.”

ExamOne has made a commitment to help the 95 million Americans without life insurance protect their families. We are answering this challenge by providing clients with innovative tools and a more simplified process – resulting in a more satisfied applicant. We have a dedicated applicant website that offers tips and a video on how applicants can prepare for their paramedical examination, answers frequently asked questions and provides instructions on how they can obtain results online of laboratory testing performed on them through its product, Inside Look*™. Additionally, our extensive network of mobile and in-center paramedical options, allows applicants more choices for exam scheduling and completion.

There is a section on ExamOne’s website (ExamOne.com/life) dedicated to Life Insurance Awareness Month that links with the LIFE Foundation site.

LIFE is a nonprofit organization dedicated to helping consumers make smart insurance decisions to safeguard their families’ financial futures.

The ExamOne integrated supply chain is a single-source requirement acquisition solution for managing all underwriting requirements. It is the foundation of our straight-through process. Agents electronically collect the amount of information desired using a short ticket of full Part I e-application. ExamOne electronically collects Part II information and any remaining Part I information, producing an “in-good order” application with data output specified by you, the client.

Our most recent blog discussed how we can help simplify the life insurance buying process. This blog describes how the call center simplifies the process. The interview is a one-stop-shop with a continuum of services designed to improve the underwriting process and reduce cycle time, such as reflexing additional lab requirements, reflexing to APS retrieval and reflexing to the prescription database.

When an applicant applies for life insurance, they must complete a health history interview. During this part of the process, applicants either dial in to our call center or receive an outbound call and are then asked a series of questions determined by the home office. Utilizing the call center for the applicant’s interview relieves the agent of asking medical questions face-to-face with their client. Some applicants don’t feel comfortable answering personal health and family questions with an agent, who may be their next door neighbor or friend. They feel more comfortable disclosing this information to a third party source. The phone interview offers the applicant the ability to spend less time completing the application by answering the questions once and offer the convenience of a toll free number with a wide choice of call times.

At the end of the interview, applicants can agree to voice signature. This offers several benefits:

  • It eliminates the need for the examiner to capture the signature during the exam
  • Reduces the possibility of missed signatures on the paperwork
  • If an exam is needed, the interviewer can schedule it at the end of the interview with the applicant already on the phone, reducing another call to the applicant
  • The scheduling system allows the interviewer to offer the applicant a convenient choice of appointment dates, times and locations, including the ExamOne Patient Service Center option.

Recently, ScriptCheck was updated to be included in the interview.* A ScriptCheck report is requested and delivered back to the interviewer during the call.  This allows us to reconcile and to verify any medication or impairment discrepancies with the applicant while they are still on the call.

We have received valuable feedback from applicants who have gone through the interview process.

“…thank you, that was less painful.”

“…I appreciate you explaining everything to me.”

“…thank you for your patience. It has been difficult for me in the past trying to get this done. I really appreciate this.”

We continue to find ways to improve this part of the process for the applicant, the home office and the agent.

 

 

 

 

*Based on client participation

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