Brokers

examone customer surveyThroughout the past year, ExamOne has been changing. We’ve taken steps to ensure we are focused on the right thing—you, our customer. We also established a new mission to empower your decisions with health-based insights, a mission we believe supports both insurers and applicants on the journey to protecting more families with life insurance.

In August, we conducted a national customer survey. Our goal is to better understand our customers’ experiences across all interactions with our company. We found that our mission of empowerment works both ways. Now, we are using the insights you shared with us to empower the decisions we make next in order to continue serving as a valuable partner to you.

How we can serve you better

Your feedback helped us identify three key areas where we can create a better experience for our customers: turnaround times, network coverage and scheduling, and applicant experience. Here is a brief overview of how we plan to address the opportunities you highlighted.

turnaround time

Reduce turnaround times

We are assessing our workflows and systems to identify ways we can improve turnaround times.

paramedical exam

Improve network coverage

At the end of October, we are expanding our exam center network to hundreds of additional locations to provide you and your applicants more appointment options. We are also working to enhance our scheduling platforms and processes to simplify the scheduling process and increase availability. We will share details on these initiatives in the next few issues of our Insight newsletter.

applicant experience

Enhance applicant experience

In addition to our quality management programs that monitor examiner performance, we are analyzing and focusing our tools and programs to help reduce reschedule rates.

As these action plans continue to develop, we will share progress and next steps with you directly.

Thank you to everyone who completed our first customer survey. We appreciate your honesty and passion. The survey will be offered each year and we are excited about hearing your feedback.

September celebrates Life Insurance Awareness Month

by Lindsey Amaya on August 31, 2018

As a leading provider of decision support products for life insurers, we are excited to support one of the industry’s important initiatives – Life Insurance Awareness Month (LIAM). Today, nearly 60% of adults own some type of life insurance, but research shows the coverage they have may not be enough. More than one-third of all households say they would feel adverse financial impacts within a month if their primary wage earner died.[1]

This year ExamOne President, Stuart Smith, will be participating in his first Life Insurance Awareness Month. “I think it is great to see the industry come together to help raise awareness on the importance of life insurance. It plays a critical role in a family’s financial planning, and our goal is to ensure our part of the process is easy and convenient for each applicant we touch.”

To help applicants during the life insurance application process, our dedicated website, MyExamOne.com, offers resources to help consumers feel prepared and at ease while completing their life insurance journey. From frequently asked questions to accessing the results of their laboratory tests, applicants use this site to better understand what they can expect during the medical history interview and paramedical exam.

online laboratory resultsAdditionally, we are excited to help empower applicants with access to their personal health results. Through Inside Look® and our new Inside Wellness® reports, applicants receive their laboratory results after their paramedical exam is complete.* Each of our wellness reports have been recognized as game-changers in the industry and have been finalist of the Life Insurance Direct Marketing Association (LIDMA) Innovation Award. Inside Look was a finalist in 2017 this year Inside Wellness is a top finalist. From an interactive online platform to a comprehensive wellness report, applicants stay engaged and encouraged to live a healthier lifestyle.

For more information on ExamOne.com and Life Insurance Awareness Month, you can visit https://www.examone.com/life-insurance/.


[1] 2018 LIMRA and Life Happens Insurance Barometer Study

Keeping our finger on the pulse of the life insurance industry

May 8, 2018 #Committed2 You

Have you ever stopped to consider all the different stages in the cycle of a life insurance application and how they affect each other? Think about it. Before a policy is approved, a typical application will need to be handled by a broker, an exam vendor and an underwriter… at the very least. With so […]

Read the full article →

Helping life insurance brokers be their best: 1-Minute Broker Tips

April 25, 2018 Ask The Experts

Last year, we kicked off our “How we can help” campaign, highlighting the personalized solutions we offer our brokerage and distribution clients. This year, we want to dive even deeper into our Superior Solutions model by providing handy tips and information for case managers. This new series, “1-Minute Broker Tips”, offers quick tidbits of advice […]

Read the full article →

Introducing a new resource for life insurance brokers and direct marketers

March 27, 2018 Brokers

In our industry, we all share a common goal of protecting families. And the more closely we work with applicants, the more personal that goal becomes. If you’re a broker or direct marketer, you know this all too well. After all, applicants put their trust in you to guide them through one of the most […]

Read the full article →

Let us be your extended new business team

December 1, 2017 #Committed2 You

Our Brokerage Sales team is committed to growing your business and the applicant’s experience. We look forward to working with you and your organization this year. Feel free to contact our dedicated team for more information.   Melanie Carter | Vice President, Sales Melanie has been an active professional in the insurance industry, servicing the paramedical needs for […]

Read the full article →

How we can help: Committed to professional service

October 24, 2017 #Committed2 You

How we can help – our commitment to professional service When you order exams for your insurance applicants, you deserve to feel confident about the whole process. Easy scheduling, informative updates, and a professional exam experience for your clients are of the utmost importance. At ExamOne Superior Solutions, our team of customer service professionals stands […]

Read the full article →

Life Insurance Awareness Month: Knowing your loved ones are protected

September 25, 2017 Applicants

Recently, our employees stepped up to raise awareness for life insurance at our Kansas City facility during an employee “fun” walk and vendor fair. The Life Insurance Awareness Month #Steps2Protect walk gave employees a chance to partake in some healthy exercise and talk to vendors like insurance agents, the fire department and health coaches about […]

Read the full article →

How we can help: Our new campaign will tell you how

May 9, 2017 #Committed2 You

Our ExamOne Superior Solutions clients were recently greeted at a life insurance brokerage trade show with the smiling face of one of our examiners, Guadalupe. She let our clients know that with our extensive network of examiners she ensures, “We’ve got you covered.” James and Brena from our Customer Services Department were also around. They both […]

Read the full article →

How we can help you grow your brokerage business

February 2, 2017 #Committed2 You

The beginning of the year is a great time to review your business strategies and explore improvement opportunities. Whether you believe in resolutions or not, making a list of action items can help you achieve your goals in 2017—and we’re here to help. See how our ExamOne Superior Solutions has tailored our offerings to meet your unique […]

Read the full article →