Brokers

A blood draw for a life insurance application is simple, but once the specimen arrives by air, courier or commercial delivery at the testing laboratory, things get quite impressive behind the scenes! Here’s a look from start to finish at how some underwriting decisions start with a simple blood draw. 

risk assessment specimen collection

Specimens are obtained during a paramedical exam at an applicant’s home, work or exam site. The specimen’s journey starts when a trained examiner places a barcode on the specimen tube and all necessary documents including the kit box. Each barcode is specific to that life insurance applicant and helps to ensure all the required tests are reported back on the correct applicant.

specimen transport

Specimens make their way to our Quest Diagnostics laboratory in Lenexa, KS or St. Louis, MO by courier, mail or plane. Upon arrival, a laboratory technician scans the kit’s airbill, automatically loading the information into our computerized tracking system.

specimen tracking

Once checked-in, the specimen is unboxed by the technician, who carefully ensures that all specimens include the applicant’s first and last names. All identifiers on all tubes and kits must match both the applicant and the lab requisition. As the technician scans the barcodes on the individual specimens, they are officially loaded into inventory. At the same time, the technician inspects the condition of each kit component and records it in our system.

risk assessment specimen testing

A conveyor belt speeds specimens into our state-of-the-art testing laboratory. Each specimen type is routed to the proper analyzer; our laboratory’s equipment allows for both speedy and accurate results.A portion of the specimen stays in refrigerated storage at our facility just in case additional testing is needed: 28 days for blood, and 21 days for urine. As soon as all testing is completed to the insurance company’s requirements, results are transmitted as requested to be reviewed for underwriting.

result reporting

Typically, 24 to 48 hours after specimen arrival at our lab, results are received by the carrier (depending on the test profile). For carriers participating in our Inside Look® program, their applicants typically receive their online laboratory results 5-7 days after their paramedical exam.

Every day, thousands of life insurance specimens complete this journey from draw to laboratory testing to results delivery. Behind every one of them is a real person looking out for their family.

‘Tis the season to protect families with life insurance

by Katie Palka on December 18, 2019

The busy holidays may not seem like the most convenient time to apply for life insurance. However, the time spent with family and friends is a perfect reminder of the importance of protecting their futures with life insurance.

Here are three reasons the holiday season may be the perfect time for your prospective client to begin the life insurance application process.

They can get their life insurance exam while shopping

With approximately 150 exam centers inside Safeway and Walmart, consumers now have more choices than before and fewer reasons not to complete the life insurance application process while out and about this holiday season. Our recent expansion of locations and appointment times, in addition to online scheduling tools and less stringent fasting restrictions before exams, gives applicants more choices than ever before. You can find an exam center near you and your applicants by using our location finder at ExamOne.com/Locations.

They can develop a baseline for New Year’s health resolutions

With the New Year right around the corner, it’s a good time to discuss financial and “health” goals with your clients. When applying for life insurance, most policies provide applicants with laboratory results from their life insurance exam. This follow up health report is a tangible aspect of getting life insurance and provides your clients with invaluable information on current health status. It’s a great foundation for those New Year’s Resolutions. 

Know how to shop for life insurance

Though it may not be found at the top of any holiday list, the gift of life insurance can be the most beneficial present a person can receive. Knowing the shopping habits of different consumer groups can help you tailor your services and messaging to their unique purchasing preferences.

Find out more about the shopping habits and preferences of different generations here. See a few highlights below.

Millennials:  This group continues to self-educate and 54% are likely to ask social media connections for recommendations.

Generation X:  Generation X is still placing other expenses over life insurance. 69% said cost of living expenses is the reason for not buying life insurance.3

Baby Boomers: Don’t forget to build relationships with this group online, too.  A study by Google shows that Boomers and seniors spend more time online than they do watching TV.

During the holiday season, continue to reach more people about the need for life insurance by sharing these reasons, or even your own real reasons. It’s a gift everyone needs.

Demystifying the life insurance medical requirement process: How you can help your clients prepare

December 11, 2019 Brokers

You trust us to handle this important step in your client’s journey to protecting their family, but how are the health data for life insurance policy collected? It’s likely that if you’re not sure of some of this terminology, neither are your clients. We’ve found that key information about the process shared by you, as […]

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Exam location makes a difference in completion rates and turnaround time

October 21, 2019 Brokers

In the fall of 2018, ExamOne launched our expanded exam center network by adding hundreds of Quest Diagnostics® Patient Service Centers (PSC) to our life insurance exam network. This year we’re adding even more Quest locations to provide convenient options for life insurance applicants across the country. With access to more than 2,000 exam center […]

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Celebrating Life Insurance Awareness Month: Four ways ExamOne showed our support

October 15, 2019 #Committed2 You

In September our industry celebrated Life Insurance Awareness Month (LIAM). We hope you joined us in spreading the word about the financial importance of life insurance. Here are a few ways ExamOne celebrated LIAM in 2019. Increasing awareness Throughout September, our teams focused on increasing awareness on the importance of life insurance. We offered educational videos and materials that agents […]

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Client feedback drives creation of four new project teams

October 8, 2019 Brokers

Earlier this summer, we completed our second annual customer satisfaction survey. Through this survey, clients are asked to deliver honest feedback on ExamOne services. Our goal is to consistently meet our customers’ expectations, and this annual customer survey is a key tool in measuring our performance. Overall satisfaction with exam centers and turnaround time Last […]

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Tools to help your clients complete the life insurance application process

August 22, 2019 #Committed2 You

So you met with your client, helped determine their life insurance needs, and filled out the application. Weeks have passed and now the case is expiring, incomplete. Here are a few solutions to help avoid this phenomenon when clients don’t schedule their paramedical exam. We are here to help you and your clients experience a […]

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Exam completion rate case study

July 9, 2019 Brokers

One of the challenges facing the direct-to-consumer segment of the life insurance industry is improving completion percentage. Over the last year, we analyzed our client’s data to compare how and where applicants schedule exams, and measure the impact on completion rates. Three common factors emerged to demonstrate the effectiveness of utilizing some of ExamOne’s tools […]

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Spend more time with applicants when you order online

May 21, 2019 Brokers

The ExamOne ordering site allows you to manage all your needs in one place, whether you’re looking to create a case, place an order, or anything in between. It allows you to view the status for individual orders so you’re able to keep track of each moving piece required for completion. The ExamOne portal* is […]

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Modernizing the life insurance applicant experience through digital engagement

April 25, 2019 Applicants

What goes into a modern customer experience? It’s all about engaging customers in new and innovative ways. In the life insurance industry, customer experience impacts policy completion rates. Recognizing this drives our efforts and ensures that we are meeting the needs of the modern customer. Solutions that provide real-time context, convenience and visual information are […]

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