Caring for customers is not a challenge

by Kem Snavely Frost on December 30, 2019

Since joining ExamOne in 2017, Tim Hershner has quickly made an impact with clients and was named the Producer Sales Representative of the Year in 2018. “I genuinely care about the customers we serve. Our lab results provide individuals who might not regularly see a physician with a free, in-depth view into their current health, while also helping them protect their loved ones with life insurance,” said Tim.

Tim Hershner, Producer Sales Representative of the Year

What’s a piece of advice or recommendation would you offer to other employees? I highly recommend sales professionals read The Challenger Sale and The Challenger Customer. I have leveraged the Challenger sales model since day one and haven’t looked back.

Do you have a favorite quote or saying?

Ten things that require zero talent:

  • Being on time
  • Work ethic
  • Effort
  • Energy
  • Body language
  • Passion
  • Doing extra
  • Being prepared
  • Being coachable
  • Attitude

What do you like to do in your free time? I like to spend my free time with my wife, Jillian, our toy golden doodle, Junebug, and the rest of our family. I also enjoy tennis, golf, and spending time on the beach.

“Tim is professional and dedicated. He is always looking for new opportunities to grow our business and is truly passionate about the work that he does. His motivation to stay on top and care for our customers is helping him continue to be successful and an asset to our team.”

–Ashley Humphrey, Sales Manager

Read more stories of success from our other award-winning team members who have been highlighted this year.

‘Tis the season to protect families with life insurance

by Katie Palka on December 18, 2019

The busy holidays may not seem like the most convenient time to apply for life insurance. However, the time spent with family and friends is a perfect reminder of the importance of protecting their futures with life insurance.

Here are three reasons the holiday season may be the perfect time for your prospective client to begin the life insurance application process.

They can get their life insurance exam while shopping

With approximately 150 exam centers inside Safeway, Walmart and CVS, consumers now have more choices than before and fewer reasons not to complete the life insurance application process while out and about this holiday season. Our recent expansion of locations and appointment times, in addition to online scheduling tools and less stringent fasting restrictions before exams, gives applicants more choices than ever before. You can find an exam center near you and your applicants by using our location finder at ExamOne.com/Locations.

They can develop a baseline for New Year’s health resolutions

With the New Year right around the corner, it’s a good time to discuss financial and “health” goals with your clients. When applying for life insurance, most policies provide applicants with laboratory results from their life insurance exam. This follow up health report is a tangible aspect of getting life insurance and provides your clients with invaluable information on current health status. It’s a great foundation for those New Year’s Resolutions. 

Know how to shop for life insurance

Though it may not be found at the top of any holiday list, the gift of life insurance can be the most beneficial present a person can receive. Knowing the shopping habits of different consumer groups can help you tailor your services and messaging to their unique purchasing preferences.

Find out more about the shopping habits and preferences of different generations here. See a few highlights below.

Millennials:  This group continues to self-educate and 54% are likely to ask social media connections for recommendations.

Generation X:  Generation X is still placing other expenses over life insurance. 69% said cost of living expenses is the reason for not buying life insurance.3

Baby Boomers: Don’t forget to build relationships with this group online, too.  A study by Google shows that Boomers and seniors spend more time online than they do watching TV.

During the holiday season, continue to reach more people about the need for life insurance by sharing these reasons, or even your own real reasons. It’s a gift everyone needs.

A strong team member at work and on the ice

December 13, 2019 #Committed2 You

Our operations team at ExamOne is responsible for ensuring our offices and examiners have the support they need to provide satisfactory customer experiences for both our clients and life insurance applicants. Each year, we recognize an employee in the field who has exemplified our commitment to the highest standard of service. As our Field Leader […]

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Demystifying the life insurance medical requirement process: How you can help your clients prepare

December 11, 2019 Brokers

You trust us to handle this important step in your client’s journey to protecting their family, but how are the health data for life insurance policy collected? It’s likely that if you’re not sure of some of this terminology, neither are your clients. We’ve found that key information about the process shared by you, as […]

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Focusing on being there for clients is a key to success

November 25, 2019 #Committed2 You

“Focus on what you can control and change.” This is a favorite quote of our Strategic Account Executive of the Year Lauren Sproles. Lauren’s focus on her clients and her peers has made her an invaluable member of the ExamOne sales team. Lauren shares other practices that have helped make her successful over her last […]

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Canada life insurance clients have strong support in the field

November 1, 2019 #Committed2 You

ExamOne is proud of our extensive presence in Canada. When we celebrate our teams, we are excited to highlight our dedicated employees who support our Canadian clients. Helping our clients protect more families with life insurance is the goal in all the countries ExamOne serves. Felix Drake Canadian Producer Sales Representative of the Year “Felix […]

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The behind-the-scenes magic of ExamOne’s Customer Service Groups

October 31, 2019 #Committed2 You

Each fall, we celebrate the dedicated employees behind the phones and computer keystrokes who help our clients every day. Our Customer Service Groups (CSG) in Kansas City and San Diego make solving customers’ inquiries seem like magic. So this year’s theme “The Magic of Service,” was a fun and appropriate way to show our appreciation […]

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Exam location makes a difference in completion rates and turnaround time

October 21, 2019 Brokers

In the fall of 2018, ExamOne launched our expanded exam center network by adding hundreds of Quest Diagnostics® Patient Service Centers (PSC) to our life insurance exam network. This year we’re adding even more Quest locations to provide convenient options for life insurance applicants across the country. With access to more than 2,000 exam center […]

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Drinking through the life insurance exam: Why insurers should be concerned about an elevated blood alcohol concentration level

October 16, 2019 Carriers

When we talk about alcohol abuse and misuse, we can’t help but talk about the impact on mortality and a life insurer’s bottom line. Traditionally, insurers have primarily relied on applicant self-admission, the MIB, motor vehicle reports (MVRs), and the occasional APS “surprise” to identify potential alcohol-related risks. But how effective are these tools? Alcohol […]

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Celebrating Life Insurance Awareness Month: Four ways ExamOne showed our support

October 15, 2019 #Committed2 You

In September our industry celebrated Life Insurance Awareness Month (LIAM). We hope you joined us in spreading the word about the financial importance of life insurance. Here are a few ways ExamOne celebrated LIAM in 2019. Increasing awareness Throughout September, our teams focused on increasing awareness on the importance of life insurance. We offered educational videos and materials that agents […]

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