Throughout this year, ExamOne has been changing. We took steps to ensure we focus on the right thing— you, our customers. Recently we conducted a national customer survey. Our goal is to better understand your experiences across all interactions with our company. Your feedback reassures me that you want us to succeed together.

Open communication like this helps our relationships and partnerships grow. Many of you have worked with us for decades, and I greatly appreciate your loyalty. We honor this commitment by striving for excellence every day. As we all adapt to industry changes, we stay dedicated to you. Above all, we are committed to providing you solutions and insights to empower the best decisions for your business.

Now, during the holiday season, is the perfect time to share our company’s – and my personal – gratitude. I am proud to be part of an organization full of dedicated and customer-focused individuals who are working towards common goals. Thank you again for another year of partnership. We look forward to continuing our success together in 2019.

Account Manager Rebecca Shady answers questions about ExamOne’s international coverage and services for our life insurance clients.

How do I place an international request?
Send an email inquiry to: Csg.International@ExamOne.com then an ExamOne representative will then contact you for additional required information.

ExamOne will forward the case to the provider who will contact the applicant. In some instances, we may request the applicant to contact the provider to schedule their exam.

Please note: European exams are called “MD” exams, not “paramed” exams.

Which insurance companies participate internationally?
Please contact your ExamOne contact for a full list of participating carriers. Please note: In all situations, underwriting must approve testing.

How is pricing determined?
Prices are based on the provider, as well as international processing and handling.

Are there different guidelines?
Resting EKGs are available in almost every venue. Stress EKGs are only available in select areas. CBCs are not available, due to transportation time.

What is the process for translation?
ExamOne provides translations for most languages. Translation is charged at actual costs (costs vary by language and legibility) incurred by our translation company, plus a processing fee. An advance quote is available, when requested. We recommend to not translate laboratory values as these tend to be universal and can add significant costs. Turnaround time averages two weeks.

In what areas does ExamOne provide exams internationally?
American Samoa: Pago Pago
Australia
Brussels: Belgium
Denmark: Copenhagen
France: Paris
Germany: Berlin, Dusseldorf, Frankfurt, Munich, Kaiserslautern
Grand Cayman
Hong Kong
Hungary: Budapest
Italy: Milano, Rome
Mexico: Mexico City
Manila: Philippines
New Zealand
Singapore
Spain: Madrid, Barcelona
Switzerland: Geneva
Taiwan
UK
US Virgin Islands: St. Thomas, St. John, St. Croix

*All parties providing, receiving, and processing information will follow the General Data Protection Regulations (“GDPR”) and Personal Data/Protected Health Information (PHI) under HIPAA-HITECH.

Meet Rebecca

Rebecca Shady is one of our Account Managers who specializes in assisting our international clients. She has been committed to serving our customers near and far with ExamOne for more than seven years. Connect with Rebecca on LinkedIn.

Contact Rebecca or your Account Manager for more information about our international solutions.

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