Our ExamOne Superior Solutions clients were recently greeted at a life insurance brokerage trade show with the smiling face of one of our examiners, Guadalupe. She let our clients know that with our extensive network of examiners she ensures, “We’ve got you covered.” James and Brena from our Customer Services Department were also around. They both expressed, “Leave it to us,” when it comes to handling daily operational client requests and applicant phone calls.

No, Guadalupe didn’t stop by on her way to an applicant exam appointment. And no, James and Brena didn’t take time away from the phones to come to the event. It was their “How we can help” attitude and life-size images of them and other members of our committed staff that greeted clients at our booth. ExamOne Superior Solutions prides itself on our tailored services and concierge approach to customer service. That’s why we want to shine the spotlight on some of the real people providing this high level of service and ultimately helping you do what you do best – service your clients.

Because our dedicated employees can’t always meet our clients they serve, we kicked off this new theme with their images on banner stands and their own words on how “they can help” clients.  During the upcoming weeks, we will highlight more people and departments that are committed to a consistent, quality experience for you and your applicants. They are the ones who help you have peace of mind that your business is processed professionally and accurately. We aren’t just asking you, “How can we help?” We want to show you how we can.

“We had been using Superior for years, and the recent merger with ExamOne has increased examiner coverage while continuing the high quality service.  With agents across the country we appreciate having one point of contact using Superior Solutions for any questions that arise.  ExamOne Superior Solutions has been a great partner in assuring we are able to provide a high level of service on exams for our clients.” Ben Rowe, ECA Marketing

If you’d like to share similar ways of how one of our dedicated employees helped you, please email SuperiorSolutions@ExamOne.com.

Feel free to contact our dedicated team for more information about ExamOne Superior Solutions.

 

2016 Regional Account Manager of the Year

by Lindsey Amaya on May 8, 2017

Our Regional Account Managers (RAMS) play a vital role in our customer relationships and daily account management. Jane Healey, one of our eight RAMS, has been with ExamOne for 17 years. This past February, she won the 2016 Regional Account Manager of the Year award at our National Sales Convention.

“Jane is committed to providing her clients with superior customer service, while also successfully maintaining their accounts. This includes new account setup, project maintenance, performance management, and resolving escalated issues. She has always been a helpful point-of-contact for all of our clients as well as a huge support to our sales team,” said Betsy Sears, Executive Vice President and Strategy.

When Jane first joined the ExamOne team, she was hired as a travel consultant. After her first year, she was offered a new opportunity as an account manager. She has held this role ever since. She has enjoyed her role as an account manager since day 1, stating, “The role is always evolving and I love the new responsibilities that come with it.”

While some days may be challenging, Jane always keeps her professionalism and does her best to ensure the client is happy. “My favorite part of my job is interacting with and helping my clients whom I’ve built a relationship with other the years,” said Jane.

When she isn’t at work, Jane enjoys walking, going to the movies, and working in her garden.

Congratulations, Jane, on a job well done, and thank you for your commitment to our industry!

Ask the Expert: What is Policy Express 2.0?

April 27, 2017 Ask The Experts

How does the new Policy Express workflow differ from the original workflow? When Policy Express was first introduced, applicants completed a straight-through process, based on general age and amount rules. With Policy Express 2.0, underwriters can receive real-time data and be more flexible with requirements on each applicant. Now instant decisions can be made or […]

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Committed to getting results

April 24, 2017 Carriers

Some of our ExamOne everyday heroes can be found working in our laboratories. From prepping specimens, to testing and analyzing results, these employees play a vital role in the critical testing we perform—ultimately helping more families be protected with life insurance. Medical Laboratory Professionals Week (MLPW)—celebrated April 23-29 this year—is a special opportunity to recognize […]

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Alcohol abuse responsible for thousands of deaths each year

April 20, 2017 Carriers

During the month of April, the National Council on Alcoholism and Drug Dependence (NCADD) sponsors Alcohol Awareness Month to increase public awareness and understanding, and reduce the stigma associated with alcoholism that too often prevents individuals and families from seeking help. Alcohol abuse, which can lead to alcoholism, is a pattern of drinking resulting in […]

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3 ways we can help you identify your riskiest applicants sooner

April 5, 2017 Carriers

Today’s fast-paced society demands faster decisions on everything we do. So how do you make quick, efficient underwriting decisions while ensuring that they are based on the most accurate and reliable information? We have a new tool that accomplishes both. Here are three ways Risk Identifier™ can help you identify your riskiest applicants sooner, freeing […]

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Introducing ExamOne Health Solutions

March 10, 2017 Uncategorized

For nearly five decades, ExamOne has been a leader in providing comprehensive risk analysis services to the life insurance industry. Along the way, we continuously expanded and evolved our core competencies to serve the healthcare industry. Today, we are proud to introduce ExamOne Health Solutions. Leveraging the capabilities which have become our core competencies, we […]

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There is no choice but to change – Stat!

March 6, 2017 Carriers

I have an analogy that I have been using more often lately. It goes like this: A critically injured man is rushed into the emergency room and the doctor needs to run tests to save his life so he yells, “FICO score, stat!” It usually gets a laugh or two, but the very real issue […]

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Screenings can save lives

March 2, 2017 Applicants

Did you know colorectal cancer is the third most commonly diagnosed cancer and the second leading cause of cancer-related deaths in men and women in the U.S.? Although the mortality rate has been declining for several decades, the American Cancer Society (ACS) estimates there will be more than 135,000 new cases and over 50,000 deaths from […]

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ExamOne 2.0 is here – ExamOne Convention 2017

March 1, 2017 Uncategorized

Change in the life insurance industry. Change in our company. Change in us. These changes and how we are adapting to them were the recurring messages at the 2017 ExamOne Convention in Kansas City, February 13-17. “We will continue to grow by adapting to market changes,” said ExamOne President Troy Hartman. “Investment in our people […]

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