2017 Applicant Survey Results: Making life insurance exams easier for applicants

by Katie Palka on April 17, 2018

 

At ExamOne we are constantly looking for ways to improve the quality of our services and give your applicants a happier exam experience. One invaluable way for us to identify customer expectations, measure satisfaction levels, and uncover specific areas for improvement to the life insurance exam experience is through survey responses received from your applicants.

The results (shown in graphic) are based on feedback provided by life insurance applicants whose exams were conducted by ExamOne, whether by a paramedical technician at the applicants’ homes or workplaces, or at an ExamOne paramedical service center.

Hear what these applicants had to say…

Online laboratory results

“This is a first for me—everything was accessible and easy to understand. I appreciate the clear explanation about what each result means, because it helped me better understand what each person needs to concentrate and work on in order to live longer. Thank you. Great job!!!!”

Exam experience

“The technician was excellent – friendly, explained everything, fit me into a very busy schedule, and was very efficient. Very well done!”

“I want to add that my practitioner, who conducted the exam, was delightful and professional. I really enjoyed my time with him, as he was personable, and he meticulously described the process. He was efficient and courteous. You just don’t find great service like this anymore, so I applaud your company for hiring seasoned professionals who know how to effectively get the job done, yet be a joy in the process.”

2017 Mystery Shopper Results

In addition to our post-exam survey for applicants, ExamOne utilizes a third-party mystery-shopper program to measure the applicant experience. In 2017, ExamOne scored 90% satisfaction on the interaction with the examiner. An overall satisfaction score of 90% was achieved from a compilation of scores and feedback on scheduling, examiner arrival and greeting, the exam itself, and examiner interaction.

These quality measures are used to help develop and enhance examiner training and workflows, allowing us to continually improve the applicant experience.

If you would like more information about these results, contact your Strategic Account Representative.

Introducing a new resource for life insurance brokers and direct marketers

by Melissa Pryor on March 27, 2018

In our industry, we all share a common goal of protecting families. And the more closely we work with applicants, the more personal that goal becomes.

If you’re a broker or direct marketer, you know this all too well.

After all, applicants put their trust in you to guide them through one of the most personal decisions they’ll ever make – how to provide for their families after they’re gone. They’re relying on your expertise to give them peace of mind.

And throughout the application process, you get to know your clients. You learn about the lives of the families you’re helping to protect. You realize first-hand that this business isn’t just about selling policies…

…It’s about securing futures.

At ExamOne, we not only value your business – we value your relationships with your clients. And we recognize the important role we play in strengthening those relationships. A positive exam experience will inspire clients’ confidence in doing business with you… and in choosing you to help secure their families’ futures.

ExamOne’s goal is to serve as a trusted partner for brokers and direct marketers throughout the insurance examination process. That’s why we are dedicating a new resource section on our blog to you.  We’ll show you how we can help even more.

This new resource will help you:

-Learn about the innovative tools and services we’ve designed to cater to your business needs,

-Get to know the dedicated team members who will be there for you every step of the way, and

–Discover ExamOne’s commitment to providing the highest-quality paramedical services in the industry.

Can’t wait for our next post to learn more? Connect with our brokerage and direct marketing experts.

Reimagine 2018: New vision for a new year

February 27, 2018 Uncategorized

Reflect, recharge, reinvent. These were key themes at the 2018 ExamOne Convention which took place in Kansas City, February 12-14. More than 270 ExamOne associates gathered to learn about the company’s direction in 2018 and the message was simple: customer focus, innovation, urgency, and respect are key priorities as we move forward in a changing […]

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Top 4 blog posts from 2017

February 8, 2018 Uncategorized

Here’s a look back on our top four blog posts of 2017. As our industry continues to evolve, will these be the same topics top of mind this year, or will there be totally new trends for 2018? Follow our blog as we discover and address them this year. We are excited to learn more […]

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Believing in our commitment

January 30, 2018 #Committed2 You

Commitment is a common theme at ExamOne, and one that reaches all areas of our business. Our clients most often experience this commitment in face-to-face encounters with our account representatives, but there are many people behind the scenes who put clients first in all they do. Meet Jane Strohm, Director, HR Business Partner for ExamOne. […]

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Thanks for the memories

January 11, 2018 Carriers

There’s something about turning over the calendar page that makes us want to reflect. As we look ahead to an exciting 2018, it’s also a great time to look back on the journey we’ve taken with you — our clients — last year. Watch a special “Thank You” to our partners who are dedicated to […]

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Three ways we put people first during the exam

January 2, 2018 Carriers

ExamOne is committed to developing solutions that not only assist our clients and partners in meeting their business goals, but also enable individuals to become better informed about their health and empower them to lead the lives they want to live. That’s why we take great care in fine-tuning our exam experience so it is […]

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Holiday shopping for life insurance? The purchasing habits for 3 generations of consumers

December 21, 2017 Applicants

More than 174 million Americans purchased gifts between Black Friday and Cyber Monday this year — and millions more will before the end of the year. Shopping has become synonymous with the holidays for consumers of all ages. From older buyers being loyal to their favorite brands, to younger people doing extensive research online, seasonal […]

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Give the gift of life insurance this holiday season

December 7, 2017 Carriers

From Hatchimals to drones to the iPhone X, these are some of the hottest items appearing on holiday lists this year. However, how long until these items break or are replaced by a newer, cooler item? This season, consider wrapping up a gift that doesn’t go out of style – life insurance. It may not […]

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7 facts to know about opioid use

December 1, 2017 Carriers

Earlier this year we announced an expanded opioid panel for life insurers. This comes at a time where the American workforce is showing the highest positivity rate for illicit drugs in the past 12 years. This epidemic affects people of all ages, race, gender, incomes and educational backgrounds. These are the same individuals who could […]

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