Recognizing our employees committed to serving Canada

by Brittany Smith on July 13, 2017

At ExamOne, our employees are committed to providing premier service to life insurers, while creating a positive experience for those taking the important step of protecting their families with life insurance.  At our annual convention earlier this year, a few of those committed individuals were recognized for superior service to our clients and applicants in Canada.

Raj Nimkar | 2016 Canada Ambassador award

Raj Nimkar began her career with ExamOne in 1989.  As Director of Client Services for Canada she interacts with many different departments within the industry.  Raj enjoys working with a variety of clients from medical directors, chief underwriters, to agents and support staff.  “It gives me great satisfaction when I am able to resolve situations and help in any way,” said Raj.

The Ambassador award was awarded to Raj because she is someone who exemplifies dedication to customer relationships.  “Customer service is all about building relationships.  I have worked with four generations of underwriters and I enjoy educating them about our business,” said Raj.

“I always believe that a happy customer is a repeat customer.” – Raj

One of Raj’s favorite quotes is from Mahatma Gandhi, “a customer is the most important visitor on our premises, he is not dependent on us, we are dependent on him.  He is not an interruption on our work, he is the purpose of it.  He is not an outsider on our business, he is part of it.”  This quote encompasses Raj’s attitude towards her clients.  “Raj is a valued associate who is beloved by our internal teams and our clients,” said Paul Walker, Director of Operations.  “It is common for clients to take the time and compliment her and her staffs’ efforts.”

In her free time, Raj loves to travel and learn about different cultures.  Her dream is to visit all the wonders of the world.  She also enjoys cooking and watching The Young and the Restless.

 

Chantal Galarneau | 2016 International Producer Representative of the Year award

Chantal Galarneau joined the ExamOne team over 13 years ago.  Before starting her career with ExamOne, she dedicated 27 years to the life insurance industry.  In her current territory of Quebec, Chantal focuses on paramedical sales to agents and brokers.  She also participates in carrier and industry events across the province.

Chantal was recognized as the International Producer Representative of the Year because she embraces the challenge of winning business from the competition.  Chantal says she almost “never takes ‘no’ for an answer”  — which is evident in her persistent attitude.

“I am readily available to my clients and enjoy helping them resolve problems and offering solutions to clients and applicants.” – Chantal

“Chantal brings a wealth of knowledge and value to our customers,” said Matt Bartkowiak, District Sales Manager.  “Coupled with her passion, personality and drive, she brings a level of service that is second to none.”

Chantal partakes in numerous activities including softball, tennis, motorcycling and summer sports.  She also enjoys spending time with her deaf cat that she adopted from an animal shelter.  Chantal will soon have her hands full with the arrival of her grandchild in September.

 

Ruby Tapang | 2016 Growth Accelerator Award

Ruby Tapang started her career with ExamOne as a Customer Service Representative six years ago.  She was very involved in the day-to-day activities which included working with local examiners, collecting specimens and doing paramedical interviews for clients, as well as interacting with insurance advisors on a daily basis.  She has now grown her career within ExamOne as a local sales representative in Calgary.

Ruby’s dedication to her new role is one of the reasons she was recognized with the Growth Accelerator Award.  “Working with people has always been one of my passions,” said Ruby. She excels in her connections with different clients. “We are here to provide constant support with a personal touch,” she stated.

“We create trust and build rapport.”- Ruby

“Ruby has an infectious personality that always puts a smile on your face. She is committed to providing world class service to our clients,” said Matt Bartkowiak, District Sales Manager.  Her favorite quote that she likes to try to emulate at work is, “It is literally true that you can succeed best and quickest by helping others succeed,” by Napoleon Hill.

When she is not in the field winning business, Ruby is very busy being a wife and mother to five boys. She also makes time to play a little tennis or swim laps in the pool.

If you have had the pleasure of working with
Raj, Chantal or Ruby, you have experienced the
drive and dedication that earned them this recognition for their accomplishments last year.

Gain peace of mind on National Insurance Day

by MichaelWilliamson on June 26, 2017

National Insurance Day is recognized this year on Wednesday, June 28.  It is a great opportunity to review current life insurance coverage or obtain new insurance.

Life and disability insurance can offer peace of mind in the face of financial catastrophe due to illness, injury or even death.

The truth is that life insurance is probably less expensive than most people think. Working with a life insurance agent can help you find a policy to fit any budget. At LifeHappens.org, a nonprofit organization that helps educate the public on the importance of insurance, there is a “life insurance needs calendar” to help calculate how much insurance is needed and an “agent locator” to help find a local professional to explain and discuss options. It’s also important to remember that by completing a health exam during the process may allow a healthy individual to obtain better premiums.

It is imperative to plan for an individual’s and family’s future in the case of an unexpected death or injury. Financial hardship such as unpaid mortgages, funeral costs, and medical expenses are one aspect of these unfortunate events. Obtaining a life or disability insurance policy is one of the best ways to help plan for these situations. Examone can provide peace of mind by showing the simplicity of the process to protect your family. Learn more at MyExamOne.com.

Illicit drug use in the US is at the highest rate in a decade

June 26, 2017 Carriers

Quest Diagnostics released its annual Drug Testing IndexTM in May.(1,2)  It revealed that the American workforce had the highest positivity rate for illicit drugs in the past 12 years. Cocaine continued its upward trend for the fourth consecutive year. Marijuana positivity increased dramatically with notable increases in Colorado and Washington, both states that have legalized […]

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Join us for a summer road trip

June 21, 2017 #Committed2 You

Our industry is built on relationships. The relationships that carriers, agents, and brokers have with their clients, and the relationships between vendors and partners like us. For our part, we are committed to bringing the most value that we can to these relationships. From our sales representatives in the field to the operational teams in […]

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Applicants want to see our commitment to them

June 15, 2017 Carriers

Transparency:  characterized by visibility or accessibility of information especially concerning business practices. I recently came across an article on my LinkedIn news feed posted by LIMRA – “What kind of experience do consumers want when buying life insurance.” I was excited to gain this applicant insight because: 1) The MIB index showed three consecutive months […]

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How life insurers can support men’s health with actionable insights

June 5, 2017 Carriers

This June, we’re committed to raising awareness about men’s health. Insurers have a unique opportunity to support applicant health because of the health discovery process during a life insurance application. Prevalence of chronic diseases, like heart disease and diabetes, continues to grow in the United States. In 2015, 191 million Americans had at least one […]

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Ask the Expert: Why use an outsourced contact center for your business?

June 2, 2017 Ask The Experts

Why should I outsource a contact center instead of hiring my own team? Building and staffing a contact center can be costly, and set-up is extensive. Most contact center service providers are equipped to be reflexive for different types of clients and industries. Many offer consultative services to build a script and workflow that fits […]

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Ask the Expert: The prevalence of hepatitis C

May 30, 2017 Ask The Experts

As we wrap up Hepatitis Awareness Month, we sat down with our laboratory expert, Betsy Sears, to ask her some questions regarding hepatitis C (Hep C).  Hep C affects millions of people who may not even know they are living with it. The Centers for Disease and Prevention Control (CDC) estimates that up to 75% of […]

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How we can help: Our new campaign will tell you how

May 9, 2017 #Committed2 You

Our ExamOne Superior Solutions clients were recently greeted at a life insurance brokerage trade show with the smiling face of one of our examiners, Guadalupe. She let our clients know that with our extensive network of examiners she ensures, “We’ve got you covered.” James and Brena from our Customer Services Department were also around. They both […]

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Committed to building client relationships: 2016 Regional Account Manager of the Year

May 8, 2017 #Committed2 You

Our Regional Account Managers (RAMS) play a vital role in our customer relationships and daily account management. Jane Healey, one of our eight RAMS, has been with ExamOne for 17 years. This past February, she won the 2016 Regional Account Manager of the Year award at our National Sales Convention. “Jane is committed to providing […]

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