In the fall of 2018, ExamOne launched our expanded exam center network by adding hundreds of Quest Diagnostics® Patient Service Centers (PSC) to our life insurance exam network. This year we’re adding even more Quest locations to provide convenient options for life insurance applicants across the country. With access to more than 2,000 exam center locations, life insurance applicants have the convenience of choice not found anywhere else in the industry.

Exam centers deliver higher completion rates and faster turnaround times

Based on an analysis of exams completed between January 1 and August 31, 2019, those completed in-center (at an ExamOne office or Quest PSC) showed the highest completion rates and fastest turnaround times. Exams scheduled at an exam center were, on average, completed 90% of the time, compared to 73% for mobile exams. Additionally, exams were completed in less than 11 days at in-center locations, compared to over 12 days for mobile.

In-center exams compared to mobile exams

Analysis by generation

In-center exams show the highest completion rates across all generations, with 90% of scheduled in-center exams being completed among millennials and Gen Xers, compared to completion rates for mobile exams at 77% and 74%, respectively. The greatest difference in completion rates appears in the older age groups. This could be attributed to a greater sense of comfort in visiting a medical office if individuals in the two older generations visit PSCs regularly for other age-related health screenings.

Completion rates by generation

Exam center options deliver faster turnaround times for all generations in comparison to mobile, but we see the fastest results in the two oldest generations, with just 7.2 days for the silent generation. It is possible this is related to the applicant’s daily schedule when considering that many in this generation are likely retired or working part-time, while baby boomers are moving closer to that stage of life as well.

Turnaround times by generation

Interestingly, there was little to no difference in both completion rates and turnaround time when comparing gender within these generations.

Analysis by face amount

Completion rates and turnaround times also vary across face amounts. For reference, in 2018 the average face amount of policies for which exams were completed by ExamOne was $500,279, while the median was $250,000. Again, we see exam centers consistently deliver higher completion rates in comparison to mobile exams.

Completion rates by face amount

Turnaround times for exam centers are generally more than one day faster than mobile. Additionally, higher value policies are correlated with the fastest turnaround times, as face amounts over $1 million average a 10.7 day turnaround.

Turnaround time by face amount

Applicants want convenient choices

Applicant choice is also an important factor to consider when it comes to the location of the exam. Between January and August 2019, nearly 6,000 life insurance applicants completed ExamOne’s applicant satisfaction survey after their exam at an ExamOne or Quest office. Of those, 48% said they chose the in-center location because it was the most convenient place for them. Others indicated the in-center locations offered the best appointment time for their schedule (19%), or that they felt most comfortable completing the exam there (15%).

Learn more about our expanding exam center network.

Canada life insurance clients have strong support in the field

by Kem Snavely Frost on November 1, 2019

ExamOne is proud of our extensive presence in Canada. When we celebrate our teams, we are excited to highlight our dedicated employees who support our Canadian clients. Helping our clients protect more families with life insurance is the goal in all the countries ExamOne serves.

Felix Drake
Canadian Producer Sales Representative of the Year

Felix has an amazing ability to connect with customers and forge strong relationships in addition to having one of the strongest sales representative/branch manager relationships in the company. The combination of these internal and external connections is a key driver in their overall success.” – Matt Bartkowiak, Sales Manager

How long have you been with ExamOne? 7 years

What’s one unique strategy that helped you serve our customers? Our office built a successful business by always involving the operations team, being accountable to our clients and referrals. 

What do you like to do in your free time? In my free time, I like to swim and run, but above anything else, I enjoy anything to do with baseball.

The behind-the-scenes magic of ExamOne’s Customer Service Groups

October 31, 2019 #Committed2 You

Each fall, we celebrate the dedicated employees behind the phones and computer keystrokes who help our clients every day. Our Customer Service Groups (CSG) in Kansas City and San Diego make solving customers’ inquiries seem like magic. So this year’s theme “The Magic of Service,” was a fun and appropriate way to show our appreciation […]

Read the full article →

Drinking through the life insurance exam: Why insurers should be concerned about an elevated blood alcohol concentration level

October 16, 2019 Carriers

When we talk about alcohol abuse and misuse, we can’t help but talk about the impact on mortality and a life insurer’s bottom line. Traditionally, insurers have primarily relied on applicant self-admission, the MIB, motor vehicle reports (MVRs), and the occasional APS “surprise” to identify potential alcohol-related risks. But how effective are these tools? Alcohol […]

Read the full article →

Celebrating Life Insurance Awareness Month: Four ways ExamOne showed our support

October 15, 2019 #Committed2 You

In September our industry celebrated Life Insurance Awareness Month (LIAM). We hope you joined us in spreading the word about the financial importance of life insurance. Here are a few ways ExamOne celebrated LIAM in 2019. Increasing awareness Throughout September, our teams focused on increasing awareness on the importance of life insurance. We offered educational videos and materials that agents […]

Read the full article →

Client feedback drives creation of four new project teams

October 8, 2019 Brokers

Earlier this summer, we completed our second annual customer satisfaction survey. Through this survey, clients are asked to deliver honest feedback on ExamOne services. Our goal is to consistently meet our customers’ expectations, and this annual customer survey is a key tool in measuring our performance. Overall satisfaction with exam centers and turnaround time Last […]

Read the full article →

9 ways to help promote life insurance awareness

September 30, 2019 Applicants

What can you do to help raise awareness of the need for life insurance? You may be an insurance agent or an individual who wants to spread the word on the importance of protecting loved ones. Use the below resources to help spread this essential message.  1. Share educational video content to help encourage and […]

Read the full article →

Expanding exam centers across the country for more appointment options

September 30, 2019 Applicants

2,300 exam centers to be available to life insurance applicants this fall In the quest to improve the life insurance applicant experience, ExamOne is continuing to open up more appointment options through our nationwide network of Patient Service Centers (PSC). Throughout  2018 and into 2019, we grew our existing network to 1,500 exam centers, creating […]

Read the full article →

MIT students bring new perspective to ExamOne during summer internships

September 26, 2019 #Committed2 You

This summer, two Massachusetts Institute of Technology (MIT) graduate students chose ExamOne to complete hands-on internships within our data analytics department. Meet our ExamOne interns Michael Stern and Antonin Dauvin. Michael is a Data Science major from San Mateo, CA and Antonin is a Business Analytics major from Paris, France. The students said they selected […]

Read the full article →

Seven facts for life insurers to know about vaping

September 17, 2019 Carriers

Is vaping impacting an individual’s health and the corresponding effect on life insurance? Recently, the Centers for Disease Control and Prevention (CDC) announced their investigation of severe pulmonary disease among people who use e-cigarettes (also known as vaping). And tragically, multiple deaths linked to vaping have been reported across the country. These are a few […]

Read the full article →