Project Gratitude: The season to share our appreciation for client relationships

by Stuart Smith on December 11, 2018

Throughout this year, ExamOne has been changing. We took steps to ensure we focus on the right thing— you, our customers. Recently we conducted a national customer survey. Our goal is to better understand your experiences across all interactions with our company. Your feedback reassures me that you want us to succeed together.

Open communication like this helps our relationships and partnerships grow. Many of you have worked with us for decades, and I greatly appreciate your loyalty. We honor this commitment by striving for excellence every day. As we all adapt to industry changes, we stay dedicated to you. Above all, we are committed to providing you solutions and insights to empower the best decisions for your business.

Now, during the holiday season, is the perfect time to share our company’s – and my personal – gratitude. I am proud to be part of an organization full of dedicated and customer-focused individuals who are working towards common goals. Thank you again for another year of partnership. We look forward to continuing our success together in 2019.

Ask the Expert: Covering your applicants across the globe

by ExamOne on December 7, 2018

Account Manager Rebecca Shady answers questions about ExamOne’s international coverage and services for our life insurance clients.

How do I place an international request?
Send an email inquiry to: Csg.International@ExamOne.com then an ExamOne representative will then contact you for additional required information.

ExamOne will forward the case to the provider who will contact the applicant. In some instances, we may request the applicant to contact the provider to schedule their exam.

Please note: European exams are called “MD” exams, not “paramed” exams.

Which insurance companies participate internationally?
Please contact your ExamOne contact for a full list of participating carriers. Please note: In all situations, underwriting must approve testing.

How is pricing determined?
Prices are based on the provider, as well as international processing and handling.

Are there different guidelines?
Resting EKGs are available in almost every venue. Stress EKGs are only available in select areas. CBCs are not available, due to transportation time.

What is the process for translation?
ExamOne provides translations for most languages. Translation is charged at actual costs (costs vary by language and legibility) incurred by our translation company, plus a processing fee. An advance quote is available, when requested. We recommend to not translate laboratory values as these tend to be universal and can add significant costs. Turnaround time averages two weeks.

In what areas does ExamOne provide exams internationally?
American Samoa: Pago Pago
Australia
Brussels: Belgium
Denmark: Copenhagen
France: Paris
Germany: Berlin, Dusseldorf, Frankfurt, Munich, Kaiserslautern
Grand Cayman
Hong Kong
Hungary: Budapest
Italy: Milano, Rome
Mexico: Mexico City
Manila: Philippines
New Zealand
Singapore
Spain: Madrid, Barcelona
Switzerland: Geneva
Taiwan
UK
US Virgin Islands: St. Thomas, St. John, St. Croix

*All parties providing, receiving, and processing information will follow the General Data Protection Regulations (“GDPR”) and Personal Data/Protected Health Information (PHI) under HIPAA-HITECH.

Meet Rebecca

Rebecca Shady is one of our Account Managers who specializes in assisting our international clients. She has been committed to serving our customers near and far with ExamOne for more than seven years. Connect with Rebecca on LinkedIn.

Contact Rebecca or your Account Manager for more information about our international solutions.

Project Gratitude: I appreciate the health incentives of life insurance for myself and our clients

November 30, 2018 #Committed2 You

Phil Williamson, Vice President of National Sales, knows that life insurance keeps his family protected. With a wife, a young child, and another baby on the way, he has peace of mind knowing that his family is safe. In addition to his policy, he’s taking advantage of the health and wellness incentives offered by his […]

Read the full article →

Project Gratitude: Thankful for collaboration within the life insurance industry

November 26, 2018 #Committed2 You

We gathered stories and words of gratitude to show our appreciation for the roles so many people play in helping protect more families with life insurance. We are grateful for the collaboration within our industry. Many advancements have come from group efforts involving client partners, vendors, and professional peers – ultimately benefiting more people and organizations. ExamOne’s […]

Read the full article →

5 things to remember during Diabetes Awareness Month

November 23, 2018 Applicants

1. Diabetes can impact almost anyone. Today, more than 30 million Americans have diabetes, with 7.2 million still undiagnosed. Additionally, the Centers for Disease Control (CDC) estimates there are 84.1 million people with pre-diabetes and 1.5 million are diagnosed every year. 2. Are you at risk? Take the American Diabetes Association (ADA) Risk Test. 3. […]

Read the full article →

Project Gratitude: Sharing our appreciation for the life insurance industry

November 19, 2018 #Committed2 You

As the year is coming to an end, it’s a good time to reflect back on the people, processes, and purpose of the life insurance industry. With so much to be grateful for, we want to share some of those things with you. We gathered these stories of gratitude to show our appreciation for the […]

Read the full article →

Seeing through the smoke: The correlation of tobacco, marijuana and drugs of abuse

November 15, 2018 Carriers

Smoking raises red flags for insurers across the board – applicants are usually rated if they produce a positive cotinine test. Further, tobacco use can lead to the potential onset of additional health risks, such as cancer, heart disease, stroke, diabetes and/or lung diseases. Aside from these health concerns, studies show a correlation of tobacco […]

Read the full article →

Glycolysis and hemolysis: Does it still matter to life insurers?

November 1, 2018 Carriers

We all know the routine. The examiner draws blood during a mobile exam. Delays in processing allow those hungry red blood cells to gobble up glucose. The underwriter sees an extremely low glucose reading or the dreaded not valid glucose (NVG) on the laboratory report. Or the laboratory report notes hemolysis is present. Then there […]

Read the full article →

Customer survey: Using your insights to empower our decisions

October 24, 2018 Brokers

Throughout the past year, ExamOne has been changing. We’ve taken steps to ensure we are focused on the right thing—you, our customer. We also established a new mission to empower your decisions with health-based insights, a mission we believe supports both insurers and applicants on the journey to protecting more families with life insurance. In […]

Read the full article →

Three things an insurer should consider when implementing a pilot

October 18, 2018 Carriers

Implementing a pilot program can be an effective tool for measuring the impact of a new product or workflow. Over the years, we’ve helped dozens of insurers pilot new tests and tools. We have found the most successful studies have 3 things in common: a specific goal, sufficient data and a measurable outcome. Setting up […]

Read the full article →

← Previous Entries