applicant experience

Are you providing the applicant’s email address when you place the order with ExamOne?

Here are four reasons why the applicant’s email is important:

turnaround time

Improve exam cycle time

When the applicant’s email address is provided on the case, we will email* them an appointment confirmation with important details prior to their exam. If you’re not able to settle on an appointment time when you place the order, we can email* the applicant instructions on how to use ScheduleNow to book their own appointment at a time and place that is convenient for them.

Enhance the exam experience

Applicants will receive an email* with a checklist and links to our applicant-focused website, MyExamOne.com. Here they can find frequently asked questions and helpful information to feel prepared for the exam.

Empower applicants with health insights

A comprehensive wellness report on an interactive online platform engages applicants and encourages them to adopt a healthier lifestyle. Within 7 to 14 days of the completed exam, we’ll notify the applicant by email that their results are ready and provide instructions on how to easily and securely access their laboratory results*.

Give applicants a voice

Feedback from your applicants is a powerful way for us to gauge how we’re performing during the paramedical exam process. Applicants receive an email* reminder to complete a short survey and tell us about their exam experience.

 

We are committed to putting your applicants first and ensuring they have a smooth, positive experience throughout the life insurance application process. Providing the applicant’s email address is a helpful way to enhance the experience and empower better health.

*Subject to the insurance company’s participation in this service

Thanks for the memories

by Andrew Patch on January 11, 2018

There’s something about turning over the calendar page that makes us want to reflect. As we look ahead to an exciting 2018, it’s also a great time to look back on the journey we’ve taken with you — our clients — last year.

Watch a special “Thank You” to our partners who are dedicated to protecting more families with life insurance.

Smiley face emojis may not be the images you normally expect in your business communications. However, after you see some of the memories we shared in 2017, we hope you agree on the appropriateness of the happy little yellow faces.

Thank you, again, for another year dedicated to helping protect more families with life insurance.

 

 

Three ways we put people first during the exam

January 2, 2018 Carriers

ExamOne is committed to developing solutions that not only assist our clients and partners in meeting their business goals, but also enable individuals to become better informed about their health and empower them to lead the lives they want to live. That’s why we take great care in fine-tuning our exam experience so it is […]

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How we can help you grow your brokerage business

February 2, 2017 #Committed2 You

The beginning of the year is a great time to review your business strategies and explore improvement opportunities. Whether you believe in resolutions or not, making a list of action items can help you achieve your goals in 2017—and we’re here to help. See how our ExamOne Superior Solutions has tailored our offerings to meet your unique […]

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An ExamOne employee’s own applicant experience

August 3, 2016 #Committed2 You

Ashley Humphrey is a District Sales Manager for ExamOne who recently had a real-life experience with the life insurance application process. Read on to find out what Ashley learned as she applied for life insurance for the first time, and how she felt about experiencing ExamOne’s superior applicant experience firsthand. Why did you decide to […]

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Ask the Experts: Ensuring quality throughout the applicant exam process

July 26, 2016 Ask The Experts

Do applicants prefer visiting a paramedical service center for the exam? Why? Your applicants made an important decision to protect the ones they love, and ExamOne wants to make the application and examination process as quick and easy as possible. As part of that commitment, ExamOne offers your applicants the convenience of real-time appointment scheduling […]

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Committed to a positive experience for clients and applicants

July 13, 2016 #Committed2 You

At ExamOne, our employees are committed to being a premier service provider to life insurers, while creating a positive experience for those taking the important step of protecting their families with life insurance. Each year, we recognize the hardworking employees who have been leaders in demonstrating this commitment. The 2015 Regional Account Manager of the […]

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The top three quality errors that impact underwriting

May 3, 2016 Carriers

Paramedical exams and related laboratory testing are vital pieces of the underwriting process when issuing policies to life insurance applicants. Inaccurate or incomplete data about an applicant could place him or her in the wrong risk pool, skewing their rating. Alternatively, the mistake can be an overlooked medical condition, leaving an insurance company exposed to […]

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Our Paperless Process

April 21, 2016 Uncategorized

Introducing our eSignature paperless process. With DocuSign eSignautre, documents are immediately processed, saving time and paper.

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Monitoring & Measuring the Applicant Experience

January 26, 2016 #Committed2 You

Mystery Shopper Program The Mystery Shopper Program acts as a quality measure for the paramedical exam process. This program measures and improves the applicant experience from scheduling through exam completion. It also measures each step of the exam process (blood, urine and physical measurements), to identify possible areas for improvement. Since implementation of the program […]

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