applicant experience

What goes into a modern customer experience? It’s all about engaging customers in new and innovative ways. In the life insurance industry, customer experience impacts policy completion rates. Recognizing this drives our efforts and ensures that we are meeting the needs of the modern customer. Solutions that provide real-time context, convenience and visual information are key in this digital era.

Below are three key projects that ExamOne is working on to help modernize the customer experience with digital customer engagement.

  1. Proactively engage customers in key moments during the life insurance application journey with an enhanced scheduling tool. This upcoming initiative includes an interactive text messaging solution where applicants can schedule their own exams using ScheduleNow™, receive appointment reminders and real-time notifications.
  2. Provide consumers more options to provide their health history. Future updates will allow applicants to complete their medical questionnaire online and at a time and place that is convenient for them.
  3. Assist today’s consumer with research on their life insurance applicant experience with online educational resources. MyExamOne.com focuses on educating applicants on what to expect during and how to prepare for the paramedical exam process, as well as detailing location options for screenings.

To keep up in the digital world, modernizing the customer experience is the most important thing we can do. We are here to help create an engaging and convenient experience for your applicants by continually expanding upon and improving our online platforms.

Watch our video to see some of the ways we are modernizing the applicant experience.

ScheduleNow™ is a modern scheduling platform that helps speed up the application process. All ExamOne clients can take advantage of ScheduleNow’s capabilities, national coverage, and flexibility. Recent improvements to the scheduling platform allow users to quickly identify the best days and times to schedule appointments. If an examiner or exam center is not available, the date(s) and time(s) will be shaded out, making those non-clickable options for users. Using real-time availability, ScheduleNow will identify the best exam time based on the applicant’s appointment address and exam requirements. 

These improvements to the ScheduleNow calendar reflect ExamOne’s commitment to improving the applicant experience. This user-friendly scheduling tool reduces turnaround time to as little as 6 days, and helps ensure the applicant is reserving a time that is both convenient and moves the process forward. 

Customer survey update: How customer feedback empowers innovation

March 12, 2019 Brokers

Using feedback from our customer survey, we’ve put together six action plan teams to address key opportunities our customers highlighted. Find out what they’re working on now.

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3 tips on how to use videos to educate consumers on life insurance

January 16, 2019 Producers

Consumers are watching more online videos than ever before. And it’s more than just viral cute cat videos. Life insurance is an unfamiliar subject for many and savvy consumers are seeking out more information. How can you help your prospect and current clients learn more about insurance-related information in a video format? 100 MILLION INTERNET […]

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1 easy way to engage applicants during the exam experience

December 21, 2018 Applicants

Are you providing the applicant’s email address when you place the order with ExamOne? Here are four reasons why the applicant’s email is important: Improve exam cycle time When the applicant’s email address is provided on the case, we will email* them an appointment confirmation with important details prior to their exam. If you’re not […]

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Thanks for the memories

January 11, 2018 Carriers

There’s something about turning over the calendar page that makes us want to reflect. As we look ahead to an exciting 2018, it’s also a great time to look back on the journey we’ve taken with you — our clients — last year. Watch a special “Thank You” to our partners who are dedicated to […]

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Three ways we put people first during the exam

January 2, 2018 Carriers

ExamOne is committed to developing solutions that not only assist our clients and partners in meeting their business goals, but also enable individuals to become better informed about their health and empower them to lead the lives they want to live. That’s why we take great care in fine-tuning our exam experience so it is […]

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How we can help you grow your brokerage business

February 2, 2017 #Committed2 You

The beginning of the year is a great time to review your business strategies and explore improvement opportunities. Whether you believe in resolutions or not, making a list of action items can help you achieve your goals in 2017—and we’re here to help. See how our ExamOne Superior Solutions has tailored our offerings to meet your unique […]

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An ExamOne employee’s own applicant experience

August 3, 2016 #Committed2 You

Ashley Humphrey is a District Sales Manager for ExamOne who recently had a real-life experience with the life insurance application process. Read on to find out what Ashley learned as she applied for life insurance for the first time, and how she felt about experiencing ExamOne’s superior applicant experience firsthand. Why did you decide to […]

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Ask the Experts: Ensuring quality throughout the applicant exam process

July 26, 2016 Ask The Experts

Do applicants prefer visiting a paramedical service center for the exam? Why? Your applicants made an important decision to protect the ones they love, and ExamOne wants to make the application and examination process as quick and easy as possible. As part of that commitment, ExamOne offers your applicants the convenience of real-time appointment scheduling […]

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