The behind-the-scenes magic of ExamOne’s Customer Service Groups

October 31, 2019 #Committed2 You

Each fall, we celebrate the dedicated employees behind the phones and computer keystrokes who help our clients every day. Our Customer Service Groups (CSG) in Kansas City and San Diego make solving customers’ inquiries seem like magic. So this year’s theme “The Magic of Service,” was a fun and appropriate way to show our appreciation […]

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Exam location makes a difference in completion rates and turnaround time

October 21, 2019 Brokers

In the fall of 2018, ExamOne launched our expanded exam center network by adding hundreds of Quest Diagnostics® Patient Service Centers (PSC) to our life insurance exam network. This year we’re adding even more Quest locations to provide convenient options for life insurance applicants across the country. With access to more than 2,000 exam center […]

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Drinking through the life insurance exam: Why insurers should be concerned about an elevated blood alcohol concentration level

October 16, 2019 Carriers

When we talk about alcohol abuse and misuse, we can’t help but talk about the impact on mortality and a life insurer’s bottom line. Traditionally, insurers have primarily relied on applicant self-admission, the MIB, motor vehicle reports (MVRs), and the occasional APS “surprise” to identify potential alcohol-related risks. But how effective are these tools? Alcohol […]

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Celebrating Life Insurance Awareness Month: Four ways ExamOne showed our support

October 15, 2019 #Committed2 You

In September our industry celebrated Life Insurance Awareness Month (LIAM). We hope you joined us in spreading the word about the financial importance of life insurance. Here are a few ways ExamOne celebrated LIAM in 2019. Increasing awareness Throughout September, our teams focused on increasing awareness on the importance of life insurance. We offered educational videos and materials that agents […]

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Client feedback drives creation of four new project teams

October 8, 2019 Brokers

Earlier this summer, we completed our second annual customer satisfaction survey. Through this survey, clients are asked to deliver honest feedback on ExamOne services. Our goal is to consistently meet our customers’ expectations, and this annual customer survey is a key tool in measuring our performance. Overall satisfaction with exam centers and turnaround time Last […]

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9 ways to help promote life insurance awareness

September 30, 2019 Applicants

What can you do to help raise awareness of the need for life insurance? You may be an insurance agent or an individual who wants to spread the word on the importance of protecting loved ones. Use the below resources to help spread this essential message.  1. Share educational video content to help encourage and […]

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Expanding exam centers across the country for more appointment options

September 30, 2019 Applicants

2,300 exam centers to be available to life insurance applicants this fall In the quest to improve the life insurance applicant experience, ExamOne is continuing to open up more appointment options through our nationwide network of Patient Service Centers (PSC). Throughout  2018 and into 2019, we grew our existing network to 1,500 exam centers, creating […]

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Students bring new perspective to ExamOne during summer internships

September 26, 2019 #Committed2 You

This summer, two graduate students chose ExamOne to complete hands-on internships within our data analytics department. Meet our ExamOne interns Michael Stern and Antonin Dauvin. Michael is a Data Science major from San Mateo, CA and Antonin is a Business Analytics major from Paris, France. The students said they selected ExamOne because of our access […]

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Seven facts for life insurers to know about vaping

September 17, 2019 Carriers

Is vaping impacting an individual’s health and the corresponding effect on life insurance? Recently, the Centers for Disease Control and Prevention (CDC) announced their investigation of severe pulmonary disease among people who use e-cigarettes (also known as vaping). And tragically, multiple deaths linked to vaping have been reported across the country. These are a few […]

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New digital option to capture health history information caters to consumer preferences

September 9, 2019 Carriers

Enhancement expected to increase completion rates and reduce turnaround time We are excited to announce the implementation of our new data collection platform. This initiative provides life insurance applicants another option to complete their personal health history questionnaire. Developing the platform “As we designed this interface, we wanted it to be very intuitive and user-friendly,” […]

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