Tag: exam scheduling
Convenience, friendly service, and speed help drive consumer satisfaction
At ExamOne we monitor customer experience drivers with our life insurance applicant satisfaction survey. Analyzing and sharing these results allow us to improve our processes and be more transparent with our clients about our performance.
Customer satisfaction survey recap
Client feedback helped us identify 3 key areas where we can create a better experience for our customers.
Expanding exam centers across the country for more appointment options
This fall, the number of exam centers will increase to approximately 2,300 exam centers, dramatically increasing afternoon appointment availability.
Millennials, misconceptions and modern technology
There are many misconceptions when it comes to millennials and life insurance, including overestimating the cost of it. Using modern technology helps make the process easier and alleviates some misconceptions.
Customer survey update: How customer feedback empowers innovation
We've put together six action plan teams to address key opportunities our customers highlighted in our annual customer satisfaction survey.
