Ask the expert: Customizing your laboratory results to facilitate faster results

by Lindsey Amaya on February 19, 2019

sensitive laboratory results

Now that marijuana is legal in many states, as well as in Washington D.C., some underwriting departments have asked us to update their sensitive test results to allow for positive THC. Several clients indicated that waiting for sensitive test results can cause a delay in their underwriting process. By reducing your number of sensitive tests, some of these delays are eliminated and underwriters can make faster decisions. This is a simple change that is requested through our team and may include other tests as well.

To walk you through this process, one of our Regional Account Managers, Rebecca Shady, answers some frequently asked questions.

Q. What results can be changed from sensitive to non-sensitive?
A. There are now 17 laboratory tests that can be categorized as non-sensitive. They include:   

Cocaine, codeine, fentanyl, hydrocodone, hydromorphone, morphine, norfentanyl, methamphetamine, marijuana, amphetamine, barbiturates, benzodiazepines, methadone, oxymorphone, oxycodone, phencyclidine, 6-monoacetylmorphine Each test is individually-based and a carrier can customize which ones should be identified as sensitive versus non-sensitive. Please note, a sensitive test must be reported as sensitive on both the raw data feed and on the text report.

Q. Am I able to customize my sensitive results by state?
A. At this time, we only have the ability to classify a result as sensitive or non-sensitive. We are unable to discern categorizations by state.

Q. What happens when a result is changed from sensitive to non-sensitive?
A. Once our team makes the change, all positives for that test will be received through your normal results feed. For example, if you want to start receiving THC as a non-sensitive, then a positive THC screen would appear with all other laboratory test results.

Q. I’ve determined that we currently have some results marked as sensitive, but I would like to accept them as non-sensitive. How do I make this request?
A. If you would like to update your requirements on what you identify as sensitive, please work with your Regional Account Manager (RAM). If you do not know who your RAM is or you do not have one, you may email our team at CSG.RAMS@QuestDiagnostics.com and one of our team members will contact you regarding your request.

Q. Can HIV be reported as non-sensitive?
A. At this time, any and all positive HIV results must still be reported as a sensitive test result.

Q. Will the process change for those tests that I want to keep as sensitive?
A. No. For any test that is currently identified as sensitive, you will continue to receive those results the same way as you do today.

We hope this helps answer any questions you may have regarding sensitive test results. If you have additional questions, please contact your Strategic Account Executive or Regional Account Manager.


*Professional Services fees may apply for complex or custom product and system integrations

Previous post:

Next post: