In 2015, I’m Committed To: The Applicant Experience

by Jessica Wahaus on October 13, 2015

ExamOne’s success depends on the quality of every applicant’s experience when applying for life insurance. Jeremy Whitley serves as ExamOne’s Quality Manager, and he and his quality assurance team are committed to leading the industry in quality.

“We are committed to continuously improving the applicant experience,” said Jeremy. “We proactively pursue quality by ensuring data integrity in each step of the process.”

In order to ensure quality throughout the applicant experience, ExamOne has implemented several initiatives to evaluate the process. Our Mystery Shopper program acts as a quality measure for the paramedical process, and our applicant survey gathers applicant feedback after the appointment so we know what we did well and where we can improve.

Check out our current “Committed to Quality” blog series to learn more about ExamOne’s quality assurance initiatives.

Questions about quality? Contact our Quality Department.

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