In 2011, American General partnered with ExamOne to change the way they process new business. American General chose to pilot ExamOne’s Policy Express process so they could streamline their workflow. The goal was to help American General improve the applicant and producer’s experience. They also wanted to increase the use of ScheduleNow and improve overall IGO and NIGO rates.
As a result of the implementation of Policy Express, American General has seen an increase in sales as well as faster completion times. Eighty percent of submitted orders have a completed interview, including Exam scheduling, on Day 1.
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