employee award

Recognizing our productive and professional employees

by Kem Snavely Frost on July 27, 2020

Call Center employees working from locations in Lee’s Summit, MO; Sedalia, MO; and San Diego, CA, and working at home by the hundreds, are dedicated to effectively and quickly gather information for our clients. These employees play a vital role in helping our clients collect the data they need to make important decisions. 

“I am very proud of the employees behind the voices on the phone and the keystrokes on the computer who represent ExamOne and our clients every day. They are dedicated to being productive and professional to help meet the business needs of all our customers. Thank you for your commitment to providing superior service.”
– Kathy Willms, Director of ExamOne Call Center Operations

We are proud to recognize some of our top performers.

Call Center Support Staff of the Year
Greg Smith

Honorable Mention for Call Center Support Staff of the Year
Roberto Barrero

APS Employee of the Year
Connie Ripperger

Honorable Mention for APS Employee of the Year
Kristen Fairchild

Teleunderwriting Leader of the Year
Luis Acosta Mesa

Honorable Mention for Teleunderwriting Leader of the Year
Spencer Trump

Scheduling Employee of the Year
Alex Chavez

Honorable Mention for Scheduling Employee of the Year
Kathryn Burton

Teleunderwriting Employee of the Year
Janet Flack

Honorable Mention for Teleunderwriting Employee of the Year
Brandi Harper

A strong team member at work and on the ice

by Kem Snavely Frost on December 13, 2019

Our operations team at ExamOne is responsible for ensuring our offices and examiners have the support they need to provide satisfactory customer experiences for both our clients and life insurance applicants. Each year, we recognize an employee in the field who has exemplified our commitment to the highest standard of service. As our Field Leader of the Year and former college ice hockey player, Will Munson knows how a positive attitude builds winning teams.

Will Munson
Field Leader of the Year

“A friend’s eye is a good mirror.”

-Will’s favorite quote

How long have you been with ExamOne? I have been with ExamOne for almost 8 years and started -as a local sales representative, moved into the Specialty Collections department, then an area sales manager. For the past three years, I transitioned to the operations side of the business.

What is the most rewarding part of your job? The most rewarding part of my job is knowing we are getting families protected with life insurance by being an extension of a life insurance agent/agency in providing excellent and quick customer service.

How do you provide superior customer service? I always try to myself in someone else’s shoes when I am talking to a customer or applicant on the phone. If you have a “chameleon-like” attitude and try to see every position that is brought to the table, you can excel in providing great customer service. Also, I believe by being positive, honest and having compassion helps build trust and retain customers.

“Will Munson is a strong leader within our Field Operations management team. He has successfully led several national key initiatives while also maintaining a solid performance by his region. Will and his team
always have strong and positive results in our customer service metrics.”

Edwin Snider III (Bubba), Director of Field Operations

Will is a valuable team player at work and in his free time. He still enjoys playing sports and attending local sporting events with his friends, wife, and daughter on the weekends. Will joins our other award-winning team members who have been highlighted this year.

ExamOne employee awards and recognition

February 25, 2019 #Committed2 You

Celebrating our successes Each year we recognize our accomplishments from the previous year. Below are pictures of employees that were 2017 winners and our highest honors “of the year” award winners are also listed. It’s the dedication of these employees that helps us provide superior service to our clients and life insurance applicants. AFFILIATE AWARDS ExamOne […]

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