What you told us: 2022 client survey

2022 Customer satisfaction survey recap

The voice of the customer is a key tool in helping ExamOne

Thank you to the thousands of clients who participated in our annual customer satisfaction Survey, which focused on questions about our coverage, quality, and support.

The voice of the customer is a key tool in helping ExamOne tailor our services and solutions to best meet clients’ needs. We received over 500 written comments — thank you for taking the time to share how you are feeling. We look forward to implementing some positive changes as a direct result of your input.

You told us we are strong in these areas:

  • Being responsive to your questions and concerns
  • Delivering support through our sales representatives and account managers
  • Providing value in our products and services

 You told us there are opportunities for improvement in these areas:

  • Having more appointment times available for clients
  • Scheduling appointments takes too long in certain areas

Next steps

ExamOne teams carefully review this information and develop action plans to address the areas you told us were important to you. In the past, client feedback has led to improvements in our scheduling tools, status updates, and examiner recruiting.   

For 50 years, ExamOne has been helping insurers and individuals complete the life insurance application process with ease. Hearing directly from you about what is working well and what needs improvement helps make us stronger as an organization.