Online Lab Results

Three ways we put people first during the exam

by Jessica Wahaus on January 2, 2018

ExamOne is committed to developing solutions that not only assist our clients and partners in meeting their business goals, but also enable individuals to become better informed about their health and empower them to lead the lives they want to live. That’s why we take great care in fine-tuning our exam experience so it is centered on the individual. Read on to learn three ways we put people first when it comes to health exams.

Convenient access for participants

In today’s busy and very mobile society, consumers need options that meet their on-the-go lifestyles. Whether they are a life insurance applicant, a wellness program participant, or a health plan member, our extensive national network enables individuals to have an exam completed wherever it makes sense for them—whether that’s at home with a mobile phlebotomist, in a clinical setting at one of our paramedical offices, or at a special wellness event.

Actionable health insights

Increasing healthcare costs are a regular concern for many Americans and these concerns are putting an emphasis on healthy living and prevention. With this intensified motivation for better health in mind, ExamOne is committed to providing individuals with tools that empower healthy lifestyles. Many of our paramedical exam solutions, including those for life insurance applicants, health plan members and wellness programs, offer a follow-up health report to the participant that provides invaluable information on their current health status.

Consistent positive experience

Our medical information collection processes are centered on creating a positive experience for the individual. From our call center health history interviews, to the exam scheduling and completion, we employ straight-through processes to ensure the experience for the individual is efficient and convenient. We also take great care to ensure quality, and we measure performance metrics that drive improvements in accuracy as well as experience.

More than 70 percent of medical decisions are based on laboratory results1 and we believe that by making the road to obtaining those results a positive experience, we can help people achieve their health goals. Convenient access to exam options, insightful personal health data and a smooth process all contribute to empowering individuals to take control of their health.


References

  1. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3799218/
October is Health Literacy Month, which promotes the importance of individuals understanding information about their health. According to the National Assessment of Adult Literacy, nearly 90% of adults lack the health literacy skills needed to manage and prevent disease. Additionally, studies have found that limited health literacy skills correlate with poor health outcomes, including higher hospitalization rates and less frequent use of preventative measures.

Access to health data helps raise awareness

With more than 70% of medical decisions based on laboratory testing*, laboratory results are valuable insights into an individual’s health. Online laboratory results from an applicant’s life insurance application provide a unique opportunity for individuals to learn more about their health. ExamOne’s online laboratory results**, Inside Look®, makes it easy for applicants to view and understand their laboratory test results. Watch a demo of the patented ocular view of our online laboratory results.

Unknown health conditions may also be revealed. For example, the American Diabetes Association says there are more than 7 million Americans who are undiagnosed diabetics. Elevated A1c levels revealed from laboratory testing could alert an individual to visit their physician to determine if more targeted care is needed.

Giving your applicants more

Inside Look is a secure and comprehensive reporting tool that enables applicants to become more aware of their health, while providing life insurance agents and carriers the opportunity to strengthen relations with their clients. The interactive and “no cost” experience is a valuable benefit to completing the life insurance exam process. Applicants repeatedly share their positive reviews of receiving their personal health information.

Health Literacy Month is a good opportunity to promote the value of an individual’s health data. While protecting their family with life insurance, they are also empowered to maintain or improve their  health by receiving an “inside look” into their current health status.

*Quest Diagnostics

**Online results are for blood and urine specimens only, and availability is subject to carrier participation. Reports with sensitive results, such as positive HIV or drugs of abuse, are not provided online.

 

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