The behind-the-scenes magic of ExamOne’s Customer Service Groups

Each fall, we celebrate the dedicated employees behind the phones and computer keystrokes who help our clients every day. Our Customer Service Groups (CSG) in Kansas City and San Diego make solving customers’ inquiries seem like magic. So this year’s theme “The Magic of Service,” was a fun and appropriate way to show our appreciation to this group for keeping our clients satisfied.

When clients or life insurance applicants contact us, our CSG groups convey the important and positive first impressions of ExamOne. With 70,000 calls per month, our team of more than 150 employees has to be very knowledgeable of all the product lines and services offered by ExamOne. Our teams pride themselves on providing quick and efficient customer service.

During Customer Service Week, we shared some of the compliments from happy clients.

“Sandra was excellent. It certainly makes my job a lot easier when we have a great team to work with.” – ExamOne client quote about Customer Service Representative Sandra Torres in San Diego

I have complete confidence in you and your abilities. You are a perfect example of excellence in customer service.” – ExamOne client quote about Regional Account Manager Rebecca Shady

Since they are such wizards when interacting with clients and applicants, a Harry Potter-inspired week of celebration, team building, and fun was a way to express the company’s appreciation for their dedication. You can see some of the entertaining ways San Diego celebrated in this video. And to read more quotes and get to know more about some of our magical Customer Service employees see our Facebook album.

In addition to our helpful CSG team members, ExamOne clients also have access to easy customer service online. They can check case status or place paramedical exam orders at ExamOne is committed to providing the answers to clients’ and applicants’ questions on the phone, online, and always with a touch of “magic”.