Ask The Experts

Today, more than 30 million Americans have diabetes, with 7.2 million still undiagnosed. Additionally, the Centers for Disease Control (CDC) estimates there are 84.1 million people with pre-diabetes. [1] Each November, during Diabetes Awareness Month, we are reminded to focus on the growing crisis and share knowledge about diabetes and its impact on millions of Americans. 

Actions for change
The CDC and the American Diabetes Association (ADA) are working to reverse the diabetes epidemic in America. As a leader in the life insurance industry, ExamOne has been contributing to that cause since 2016, when it became the first company in the industry to update insurance profiles to include A1c testing on all applicants. Based on this testing we have found that 73.5% of pre-diabetics (A1c 5.7-6.4) and 17.8% of presumptive diabetics (A1c 6.5+) pass unreported to underwriting.

For those who are diabetic or pre-diabetic, maintaining a healthy, active lifestyle is critical in managing the disease.

Stay active ­– A simple 20- to 30- minute walk each day can help spur weight loss and improve Body Mass Index (BMI). In individuals with type 2 diabetes or pre-diabetes, maintaining a healthy weight can help lower insulin resistance.

Eat well – Managing diabetes doesn’t mean you have to sacrifice tasty foods. Check out some of these fun, healthy recipes from the ADA.

Know your health – Although many Americans do not receive regular health check-ups with their primary care physician, it’s important to know current health status to stay ahead of diseases like diabetes. Known diabetics should have regular check-ups and monitor their blood glucose daily.

Results for a healthier life
As part of the life insurance process, applicants can view their laboratory results securely online at MyExamOne.com within two weeks of their exam. Knowing these results helps increase awareness of their current health status and empowers applicants to lead a healthier lifestyle if needed. Learn more about ExamOne’s Inside Look® online laboratory results at ExamOne.com.

[1] https://www.cdc.gov/diabetes/pdfs/data/statistics/national-diabetes-statistics-report.pdf 

 

Why should I outsource a contact center instead of hiring my own team?

Building and staffing a contact center can be costly, and set-up is extensive. Most contact center service providers are equipped to be reflexive for different types of clients and industries. Many offer consultative services to build a script and workflow that fits your business needs, which allows you to focus on your business while the contact center executes the outreach. Plus, if the contact center service provider has 24/7 capabilities, you can rest easy at night knowing your clients are taken care of by professionals day and night.

What kind of training do the call center specialists receive?

Call center professionals are first and foremost trained on customer service techniques, but they are also skilled at adapting to different business styles and requirements. ExamOne’s contact center aligns closely with you to develop specific training that accomplishes your business goals.

Do I need to build my own script and workflows?

Full service contact centers are consultative and work with you to develop a script that fits your business needs. They’ll talk through your goals and objectives for why you need a call center and listen to any specific needs and requirements relative to your industry.

What kind of reporting is available, and how do I receive it?

Full service contact centers will be able to provide a variety of reporting metrics that integrate with your systems for easy reporting. Some metrics we offer include:

  • Business dashboards for high-level productivity monitoring
  • Drill down reports to help you dive into the details
  • Ad-hoc or custom reports
  • Raw data exports for further in-house refinement

With ExamOne, you can also leverage our extensive data mining platform to supplement telephonic interviews. Gather comprehensive profiles with attending physician statements, prescription history, laboratory testing history, motor vehicle reports, and more.

What kind of technology does ExamOne use in its call centers?

ExamOne contact centers utilize the industry’s latest technology to provide the most efficient service to you and your clients. We are TCPA- and HIPAA-compliant, and SOC 1, type 2-certified. Our advanced call management system is equipped to handle campaign logistics for any client, and workforce management utilities provide real-time queue monitoring and reporting.

How do I start?

Contact us to have a more detailed discussion about how ExamOne can support your organization.

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