paramedical exams

The ExamOne ordering site allows you to manage all your needs in one place, whether you’re looking to create a case, place an order, or anything in between. It allows you to view the status for individual orders so you’re able to keep track of each moving piece required for completion. The ExamOne portal* is utilized by clients and internal support users. These users include:

  • Insurance home offices
  • Direct marketers           
  • Agents
  • Agencies                     
  • ExamOne offices
  • Examiners

Here are a few tips and tricks for using the ExamOne ordering site:

Linking orders
Need to schedule an exam for two applicants at the same time? All users now have the ability to link orders. Users also have the ability to schedule linked orders— this means you can schedule a couple together and have the examiner complete two exams in one sitting. This enhancement will help minimize applicant touch points and trim down scheduling turnaround time.

Image viewing and downloading
Tired of spending time converting images to special file formats? We give you the ability to download images** in PDF or TIFF format based on insurance account specifications and order type.

Search tool enhancements

Searching for cases just got easier! The Quick Search customization option now gives you the option to search by email. The email field will be available to all users when customizing their quick search option.

Agency/Agent users profile notes (Special Instructions)
Got special instructions for your order or are you a case manager that needs a copy of the paperwork? The agent and agency profiles have been enhanced to accommodate a Special Instructions section. This section is intended for paperwork handling instructions and/or general instructions associated to your orders. Once added, these instructions will be on the order for internal users and examiners. Any provided notes will also print on the work order utilized by ExamOne’s field collection force.

Scheduling the exam date
Is locking in a date and time with the applicant challenging? ScheduleNow™ is a real-time appointment-setting tool that allows you to schedule the paramedical appointment at the same time you process the application. Recent improvements to the scheduling platform allow you and the applicant to quickly identify the best days and times to schedule appointments. If an examiner or exam center is not available, the date(s) and time(s) will be shaded out, making those non-clickable options for users.

If you do not have an online ordering account, go here for easy registration. 
If you have an account that you suspect may be deactivated, please email Support@ExamOne.com or ExamViewSupport@QuestDiagnostics.com. You can also call Technical Support at 1.866.452.2663 option 1 to reactivate.

*Your company has to allow online ordering to be able to access the ExamOne portal.
**Insurance carrier must allow and enable paperwork access.


In October 2018, we shared some of the findings from our annual customer satisfaction survey. Since then, we’ve put together action plan teams to address the key opportunities our customers highlighted: reduce turnaround times, improve network coverage and enhance applicant experience. The action plan teams, made up of representatives from all departments of ExamOne, are working on product and process enhancements that will address these opportunities and create a better experience for our customers and their applicants.

Reduce turnaround times

One of the most prominent opportunities we have to reduce turnaround time is Attending Physician Statements (APS). These tedious data collections can often take weeks to obtain because of the high-touch nature of contacting physician offices, especially when a special authorization is required.

The APS action plan team is investigating ways to automate key steps in the process that will drive faster turnaround times and provide ExamOne clients with deeper insight into the status of each request. We have also implemented a pilot in our Kansas City office—where the special authorization is collected on an iPad during the exam—which we anticipate will help reduce the amount of time needed to obtain special authorizations. We are looking to expand the pilot to more offices in the second quarter of 2019.

Improve network coverage

In the fourth quarter of 2018, we announced the expansion of our exam center network across the country. By adding hundreds of Quest Diagnostics Patient Service Centers (PSC) to the ExamOne network for life insurance exams, we’ve added more than 8,000 weekly appointment times. This additional availability has resulted in a 195 percent monthly increase in PSC-based exams since November 2018, compared to 2017.

We’re also working to add more options and appointment times for mobile exams by further enhancing our scheduling capabilities. We look forward to sharing more details about this initiative later this year.

Enhance applicant experience

A couple of the action plan teams are developing new workflows that leverage Six Sigma practices for scheduling and appointment management in order to reduce reschedules, improve quality, and drive higher completion rates. We are also evaluating ways to expand our communication capabilities to include text and email notifications to both applicants and examiners. These workflow changes will create a more positive and efficient experience for your applicants throughout the exam process, from scheduling to completion.

Our action plan teams are working to implement these enhancements in the second quarter. In addition to these key areas, the valuable feedback we received in the survey is driving initiatives across the business that will empower ExamOne to be an even more valuable partner to our customers.

Helping life insurance brokers be their best: 1-Minute Broker Tips

April 25, 2018 Ask The Experts

Last year, we kicked off our “How we can help” campaign, highlighting the personalized solutions we offer our brokerage and distribution clients. This year, we want to dive even deeper into our Superior Solutions model by providing handy tips and information for case managers. This new series, “1-Minute Broker Tips”, offers quick tidbits of advice […]

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2017 Applicant Survey Results: Making life insurance exams easier for applicants

April 17, 2018 #Committed2 You

  At ExamOne we are constantly looking for ways to improve the quality of our services and give your applicants a happier exam experience. One invaluable way for us to identify customer expectations, measure satisfaction levels, and uncover specific areas for improvement to the life insurance exam experience is through survey responses received from your […]

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Introducing a new resource for life insurance brokers and direct marketers

March 27, 2018 Brokers

In our industry, we all share a common goal of protecting families. And the more closely we work with applicants, the more personal that goal becomes. If you’re a broker or direct marketer, you know this all too well. After all, applicants put their trust in you to guide them through one of the most […]

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Three ways we put people first during the exam

January 2, 2018 Carriers

ExamOne is committed to developing solutions that not only assist our clients and partners in meeting their business goals, but also enable individuals to become better informed about their health and empower them to lead the lives they want to live. That’s why we take great care in fine-tuning our exam experience so it is […]

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Welcoming busy applicants with choice and convenience

January 18, 2017 Applicants

Location, location, location. This is a common catch phrase in real estate, but it’s also becoming more important to life insurance applicants as well. In today’s busy and very mobile society, consumers—including life insurance applicants—want options that best meet their on-the-go lifestyles. To meet this growing consumer demand, ExamOne gives applicants a choice when deciding […]

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Ask the Experts: Effective exam scheduling options with ScheduleNow

October 31, 2016 Ask The Experts

Is ScheduleNow available to all clients? All ExamOne clients can take advantage of ScheduleNow’s capabilities, national coverage, and flexibility. This tool is available for online users to schedule paramedical exams when submitting orders through our website and is used by our call center to schedule a paramedical exam at the end of the medical history telephone […]

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Path to opportunity: Life insurance products may be infrequent purchases, but the need to protect one’s loved ones is daily

October 20, 2016 Carriers

In our recent blog series on the “paths of opportunity” for the life insurance industry, we have addressed the applicant focus and the importance of data for individualized underwriting. Now we will focus on the need for consumers to better understand their own wellness. As I travel the country speaking to clients individually and at […]

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See the need for life insurance awareness and personalization

September 30, 2016 #Committed2 You

This month we celebrated Life Insurance Awareness Month. We are committed to helping the 40% of Americans who do not have life insurance understand the impact life insurance can have on a family as well as make the process easy for them once they make that decision. Additionally, we wanted to use Life Insurance Awareness Month as […]

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